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- Tasks: Manage motor claims and ensure efficient resolution of Third Party Property Damage.
- Company: Join a supportive insurance team with a collaborative culture.
- Benefits: Enjoy hybrid working, tailored training, and clear career progression.
- Why this job: Make a real impact in the dynamic world of claims handling.
- Qualifications: Customer service skills and a proactive mindset are key.
- Other info: Full training provided, with opportunities to build specialist expertise.
The predicted salary is between 30000 - 42000 £ per year.
Third Party Property Damage Claims Handler
Claims Handler (TPPD)
Locations
- Tunbridge Wells
- Manchester
- Chelmsford
- Whitstable
- Haywards Heath
Hybrid working – typically 1 day per week in the office once probation is complete
About The Role
We\’re looking for proactive and customer‑focused Claims Handlers to join our growing team. You\’ll manage motor claim tasks, dealing with Third Party Property Damage. You will manage these claims by exception and only work on tasks within your remit. Using your technical expertise, negotiation skills, and strong communication, you\’ll ensure claims are resolved efficiently, fairly, and in line with both regulatory standards and our business objectives. We\’ll support you with full training, a personal development plan, and clear career progression opportunities. Performance is measured against transparent KPIs, with annual reviews and the chance to earn an annual pay review.
What You\’ll Be Doing
- Handle allocated motor claim tasks in line with our philosophy, processes, and service standards.
- In‑bound & out‑bound customer phone calls.
- Reviewing and making payments on Vehicle Damage, Special Damages and Static Property claims.
- Control claims costs through robust negotiation and strong use of evidence.
- Communicate confidently with customers, third parties, and suppliers.
- Maintain accurate records, reserves, and task management to ensure claims progress in a timely way.
- Work within agreed authority limits, escalating when appropriate.
- Collaborate with colleagues and business partners to achieve positive outcomes.
- Stay up to date with FCA, DPA, and TCF requirements, always ensuring compliance.
- Take ownership of your personal development, supported by ongoing training and coaching.
What We’re Looking For
- Experience in motor claims handling is desirable but full training will be provided.
- Strong knowledge of indemnity, liability, third‑party risks, and related heads of claim is desirable.
- Excellent negotiation skills, with the ability to balance customer service and cost control.
- Confident communicator with proven telephony and customer service skills.
- Highly organised, with the ability to prioritise your own workload.
- Commercially aware and adaptable, with a willingness to learn and grow.
- Strong team player with a proactive mindset and a Can do attitude.
What We Offer
- Hybrid working (typically 1 day in the office per week once probation is complete).
- Clear development pathways with tailored training and coaching.
- A collaborative and supportive team culture.
- The chance to build specialist expertise in a dynamic claim\’s environment.
Seniority level
Entry level
Employment type
Full‑time
Job function
Finance and Sales
Industries
Insurance
#J-18808-Ljbffr
Third Party Property Damage Claims Handler employer: Thinkways
Contact Detail:
Thinkways Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Third Party Property Damage Claims Handler
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Practice your pitch! When you get that chance to chat with potential employers, make sure you can confidently explain why you're the perfect fit for the role. Highlight your negotiation skills and customer service experience.
✨Tip Number 3
Stay organised! Keep track of the jobs you’ve applied for and follow up if you haven’t heard back. A little persistence can go a long way in showing your enthusiasm for the role.
✨Tip Number 4
Don’t forget to apply through our website! We’re always looking for proactive Claims Handlers, and applying directly can give you an edge. Plus, it shows you’re genuinely interested in joining our team!
We think you need these skills to ace Third Party Property Damage Claims Handler
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight any relevant experience in motor claims handling or customer service, as this will show us you're a great fit for the role.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re interested in the Claims Handler position. Share specific examples of your negotiation skills and how you've handled customer interactions in the past. This is your chance to shine!
Showcase Your Communication Skills: Since strong communication is key for this role, make sure your application is clear and concise. Use professional language but keep it friendly – we want to see your personality come through!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Thinkways
✨Know Your Claims Stuff
Brush up on your knowledge of motor claims handling, especially around indemnity and liability. Familiarise yourself with common terms and processes related to Third Party Property Damage claims. This will help you speak confidently about the role and show that you're proactive in your learning.
✨Show Off Your Communication Skills
Since this role involves a lot of customer interaction, practice your communication skills. Think about how you would explain complex claims processes to someone who might not understand them. Being able to convey information clearly and confidently will set you apart.
✨Demonstrate Your Negotiation Prowess
Prepare examples of past experiences where you've successfully negotiated outcomes. Whether it's in a professional setting or even in personal situations, being able to showcase your negotiation skills will highlight your ability to balance customer service with cost control.
✨Be Organised and Proactive
Think about how you manage your workload and prioritise tasks. During the interview, share specific strategies you use to stay organised. This will demonstrate your ability to handle multiple claims efficiently and show that you have a proactive mindset, which is key for this role.