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For Companies At a Glance
- Tasks: Lead the design of customer journeys and optimise digital products for better engagement.
- Company: Join Markerstudy Commercial, a growing insurance business with a collaborative culture.
- Benefits: Hybrid working, competitive salary, and opportunities for professional growth.
- Why this job: Make a real impact on customer experiences and shape propositions at scale.
- Qualifications: Experience in designing customer journeys and strong analytical skills required.
- Other info: Influential role with visibility across the business and a focus on innovation.
The predicted salary is between 36000 - 60000 £ per year.
Overview
Markerstudy Commercial
Location: Hybrid to any Markerstudy office location, including (but not limited to) Portsmouth, Manchester, Peterborough, Sunderland, Stoke, Southport, Tunbridge Wells.
We are looking for a Proposition Manager to join Markerstudy Commercial, playing a key role in shaping and optimising our customer journeys across Commercial and SME lines.
Role: Sitting within Service Delivery and reporting to the Associate Director of Service Delivery, this role is all about owning the end-to-end customer proposition – ensuring our products, journeys and communications are clear, consistent, compliant and genuinely deliver great customer outcomes. If you enjoy blending customer insight, digital optimisation and operational process design – and want to make a visible impact in a growing commercial insurance business – this could be a great fit.
What You’ll Be Doing:
- Leading the digital product estate across Commercial and SME lines
- Driving web optimisation ideas into development to improve customer outcomes and conversion
- Working closely with Marketing on product and brand proposition opportunities
- Identifying and delivering improvements to customer engagement, both digital and traditional
- Reviewing products against the market to identify growth and improvement opportunities
- Designing, developing and maintaining process flows, customer journeys, telephony scripts and IVRs
- Standardising customer communications and touchpoints across the business
- Proposing process improvements to enhance operational efficiency and customer satisfaction
- Balancing business needs, compliance, Consumer Duty and customer expectations
- Developing and supporting direct reports
- Ensuring full adherence to FCA, regulatory, information security and governance requirements
Essential Experience:
- Strong experience designing and maintaining customer journeys, process flows and related documentation
- Solid understanding of insurance products and principles
- Experience working with systems such as OGI, Acturis and Six
- Confident stakeholder management skills, including senior stakeholders
- Strong analytical capability with excellent attention to detail
- Clear, confident communicator with strong organisational and time-management skills
- Comfortable working independently and taking ownership
Desirable:
- Qualification in process improvement (Lean, Six Sigma or similar)
Why join Markerstudy Commercial?
- A genuinely influential role with visibility across the business
- The opportunity to shape customer journeys and propositions at scale
- A collaborative culture with strong values around teamwork, accountability and innovation
- A growing commercial insurance business with ambition and pace
If you’re passionate about improving customer experience, shaping propositions and driving meaningful change, we would love to hear from you.
Proposition Manager in Salford employer: Thinkways Software Technologies Pvt. Ltd.
Contact Detail:
Thinkways Software Technologies Pvt. Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Proposition Manager in Salford
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. We can’t stress enough how valuable personal connections can be in landing that Proposition Manager role.
✨Tip Number 2
Prepare for interviews by researching Markerstudy Commercial inside out. Understand their products, customer journeys, and recent developments. This will help us show that you’re genuinely interested and ready to make an impact.
✨Tip Number 3
Practice your storytelling skills! Be ready to share examples of how you’ve improved customer journeys or driven digital optimisation in the past. We want to hear about your successes and how they relate to the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Proposition Manager in Salford
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in designing customer journeys and process flows. We want to see how your skills align with the role of Proposition Manager, so don’t hold back on showcasing relevant projects!
Showcase Your Analytical Skills: Since strong analytical capability is key for this role, include examples of how you've used data to drive decisions or improve processes. We love seeing numbers and results, so make it clear how your insights have made a difference.
Communicate Clearly: As a Proposition Manager, clear communication is essential. Ensure your application is well-structured and free of jargon. We appreciate straightforward language that gets to the point, so let your personality shine through while keeping it professional!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Markerstudy Commercial!
How to prepare for a job interview at Thinkways Software Technologies Pvt. Ltd.
✨Know Your Customer Journeys
Make sure you understand the ins and outs of customer journeys, especially in the context of insurance. Be ready to discuss how you've designed or improved these processes in your previous roles. This will show that you can hit the ground running!
✨Showcase Your Analytical Skills
Prepare examples that highlight your analytical capabilities. Whether it's improving conversion rates or optimising digital products, be ready to share specific metrics or outcomes from your past experiences. Numbers speak volumes!
✨Familiarise Yourself with Relevant Systems
If you have experience with systems like OGI, Acturis, or Six, make sure to mention it. If not, do a bit of research on them so you can at least speak to their relevance in the role. It shows initiative and a willingness to learn.
✨Engage with Stakeholders
Think about how you've managed relationships with stakeholders in the past. Prepare to discuss your approach to stakeholder management, especially with senior figures. This role requires collaboration, so demonstrating your communication skills is key!
