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For Companies At a Glance
- Tasks: Lead customer oversight and enhance experiences in the Commercial insurance sector.
- Company: Markerstudy Group, a growing player in the UK commercial insurance market.
- Benefits: Competitive salary, career growth, and the chance to make a real impact.
- Why this job: Shape customer outcomes and ensure compliance while driving quality improvements.
- Qualifications: Experience in financial services, particularly in complaints and quality assurance.
- Other info: Join a dynamic team focused on customer excellence and strategic growth.
The predicted salary is between 36000 - 60000 £ per year.
Overview
Commercial Insurance | Markerstudy Group UK-wide (with Travel To Key Offices As Required). Permanent.
The Opportunity
We are looking for a Customer Oversight Manager to lead and strengthen customer outcomes across Markerstudy's Commercial business. This role combines hands-on leadership with strategic oversight, covering quality assurance, complaints, training and Consumer Duty delivery. You will play a key role in shaping how our Commercial customers experience Markerstudy, ensuring regulatory compliance while continuously improving quality and satisfaction.
What You Will Be Doing
- Customer Outcomes: Owning oversight of the end-to-end Commercial customer journey, ensuring positive, fair outcomes.
- Quality Assurance: Leading QA frameworks, identifying improvement opportunities and ensuring assurance aligns with FCA expectations.
- Complaints Management: Overseeing complaints handling, RCA and reporting in line with FCA and internal standards.
- Training & Capability: Managing technical training, inductions, CPD and e-learning to support compliance and customer excellence.
- Consumer Duty: Ensuring ongoing compliance with Consumer Duty reporting and governance requirements.
- Leadership & Collaboration: Working closely with senior stakeholders to support business growth and strategic priorities.
What We Are Looking For
- Experience in UK financial services, ideally within commercial insurance.
- Proven experience across complaints, QA, training or customer oversight.
- Strong understanding of Consumer Duty and FCA regulatory expectations.
- Confidence managing teams and influencing stakeholders.
- Strong MI and analytical skills, with the ability to turn insight into action.
- A proactive, delivery-focused approach with a passion for customer outcomes.
Why join us?
This is a great opportunity to step into a visible, influential role within a growing Commercial insurance business, where customer outcomes genuinely matter. You will have the chance to shape how oversight is delivered and make a tangible impact across the organisation.
Customer Oversight Manager in Salford employer: Thinkways Software Technologies Pvt. Ltd.
Contact Detail:
Thinkways Software Technologies Pvt. Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Oversight Manager in Salford
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with your own. This will help you tailor your responses and show that you're genuinely interested in the role.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family to get comfortable with common questions. This will help you articulate your experience and skills confidently when it counts.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about joining our team.
We think you need these skills to ace Customer Oversight Manager in Salford
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Customer Oversight Manager. Highlight your experience in UK financial services and any relevant skills in complaints management, QA, or training. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about customer outcomes and how your background aligns with our needs. Be sure to mention your understanding of Consumer Duty and FCA expectations – we love that stuff!
Showcase Your Leadership Skills: Since this role involves managing teams and influencing stakeholders, make sure to highlight your leadership experience. Share examples of how you've successfully led initiatives or improved customer experiences in previous roles. We’re all about collaboration here!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and get to know you better. Plus, it shows you’re keen on joining our team at Markerstudy!
How to prepare for a job interview at Thinkways Software Technologies Pvt. Ltd.
✨Know Your Stuff
Make sure you brush up on your knowledge of UK financial services, especially in commercial insurance. Familiarise yourself with the FCA regulations and Consumer Duty expectations, as these will likely come up during the interview.
✨Showcase Your Leadership Skills
Prepare examples that highlight your experience in managing teams and influencing stakeholders. Think about specific situations where you've led quality assurance initiatives or improved customer outcomes, as this will demonstrate your hands-on leadership capabilities.
✨Be Ready to Discuss Complaints Management
Since complaints handling is a key part of the role, be prepared to discuss your approach to overseeing complaints and conducting root cause analysis. Share any relevant experiences where you’ve successfully resolved issues and improved processes.
✨Demonstrate Your Analytical Skills
Bring along examples of how you've used management information (MI) and analytical skills to turn insights into actionable improvements. This could involve discussing specific metrics you've tracked or changes you've implemented based on data analysis.
