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For Companies At a Glance
- Tasks: Lead onboarding and training for large customers, ensuring their success and satisfaction.
- Company: Join Thinkways Software Technologies, a leader in customer success.
- Benefits: Enjoy a fantastic salary, hybrid work, health insurance, and 24 days holiday.
- Why this job: Make a real impact by building relationships and driving customer success.
- Qualifications: Experience in customer training and strong communication skills required.
- Other info: Great career progression opportunities in a supportive environment.
The predicted salary is between 36000 - 60000 ÂŁ per year.
What You’ll Be Doing
- Leading smooth, confident onboarding experiences for large, complex customers.
- Delivering impactful training — from hands‑on workshops to virtual sessions and “train‑the‑trainer” programs.
- Partnering with customer leadership to embed knowledge into their internal processes across multiple sites and regions.
- Creating high‑quality training content that drives consistent global adoption.
- Building long‑term relationships focused on retention, renewals, and measurable value.
- Running strategic success plans and supporting regular business reviews that highlight ROI.
- Acting as the internal voice of the customer, influencing product, operations, and support improvements.
- Reporting on critical success metrics: adoption, retention, NPS/CSAT, and customer advocacy.
- Driving advocacy by securing testimonials, case studies, and reference opportunities.
What You’ll Bring
- Strong experience delivering customer training programs and leading executive‑level sessions.
- A proven ability to build influence and trust with senior stakeholders.
- A track record of driving ROI, adoption, and structured success plans.
- Standout presentation, facilitation, and communication skills.
- Experience managing complex onboarding, integrations, and enterprise‑level rollouts.
- Confidence leading QBRs and executive business reviews.
- A data‑driven mindset, connecting usage and adoption to meaningful business outcomes.
- Clear, polished written and verbal communication.
Perks of the Role
- Fantastic Salary
- Monday‑Friday 9 am‑5 pm
- Hybrid working model
- Free parking on site
- Health Assured Employee Assistance Programme (EAP)
- Private Medical Insurance
- 24 days of holiday plus Bank Holidays
- Life Assurance (Ă—4 salary)
- Pension
This role offers a genuine career opportunity for progression within the company. If you are a strategic thinker, relationship builder, and results‑driven individual please apply with your CV today!
Senior Customer Success Specialist in Royal Tunbridge Wells employer: Thinkways Software Technologies Pvt. Ltd.
Contact Detail:
Thinkways Software Technologies Pvt. Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Customer Success Specialist in Royal Tunbridge Wells
✨Tip Number 1
Get to know the company inside out! Research Thinkways Software Technologies and understand their products, culture, and customer base. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your presentation skills! Since you'll be delivering training and leading sessions, make sure you can communicate your ideas clearly and confidently. Consider doing mock presentations with friends or using online tools to refine your delivery.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insights into the company and might even lead to referrals, which can significantly boost your chances of landing the job.
✨Tip Number 4
Showcase your success stories! Prepare examples of how you've driven ROI and built long-term relationships in previous roles. Use these stories during interviews to demonstrate your impact and how you can bring value to Thinkways Software Technologies.
We think you need these skills to ace Senior Customer Success Specialist in Royal Tunbridge Wells
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Senior Customer Success Specialist. Highlight your experience in customer training and relationship building, and don’t forget to mention any successful onboarding projects you've led!
Showcase Your Skills: We want to see your standout presentation and communication skills shine through. Use clear, polished language in your application and provide examples of how you've influenced senior stakeholders in the past.
Quantify Your Achievements: When discussing your previous roles, include metrics that demonstrate your impact. Talk about how you drove ROI or improved customer satisfaction scores – numbers speak volumes!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity!
How to prepare for a job interview at Thinkways Software Technologies Pvt. Ltd.
✨Know Your Customer Success Metrics
Familiarise yourself with key metrics like NPS, CSAT, and ROI before the interview. Be ready to discuss how you've used these metrics in past roles to drive customer success and retention.
✨Showcase Your Training Experience
Prepare examples of impactful training sessions you've delivered, whether hands-on workshops or virtual training. Highlight your ability to adapt content for different audiences and ensure global adoption.
✨Build Relationships with Stakeholders
Think about times when you've successfully influenced senior stakeholders. Be prepared to share specific strategies you used to build trust and foster long-term relationships that led to measurable outcomes.
✨Demonstrate Your Data-Driven Mindset
Come equipped with examples of how you've connected usage data to business outcomes. Discuss how you've used data to inform strategic success plans and improve customer experiences.
