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- Tasks: Handle calls to promote and service insurance products while delivering excellent customer service.
- Company: Join a dynamic team at Hughes Insurance, known for its collaborative culture.
- Benefits: Enjoy competitive pay, ongoing training, and opportunities for personal growth.
- Why this job: Make a real difference by helping customers find the right insurance solutions.
- Qualifications: Strong communication skills and a passion for helping people are essential.
- Other info: Embrace a vibrant work environment with great career advancement potential.
The predicted salary is between 28800 - 43200 £ per year.
Working within our hybrid call centre as part of the Commercial Team, our overall objective is to achieve operational targets through the promotion, sales and servicing of insurance, whilst providing excellent customer service.
You will be an instrumental part of our team with targets including the number of customer contacts made, leads obtained, quotations provided, sales generated as well as quality levels in relation to compliance and customer service.
Responsibilities- Handling inbound and outbound calls to generate new business and to service existing customers.
- Advising, recommending, selling, and servicing appropriate insurance products to meet the customer's demands and needs.
- Complying with all insurance scheme and underwriting guidelines.
- Achieve and exceed all personal, team, and departmental performance targets, maintaining a focus on productivity and business growth.
- Accurately recording and maintaining customer records in accordance with company procedures.
- Complying with FCA requirements, including adhering to agreed scripts.
- Always delivering and maintaining a quality service.
- Ensure continuous professional development by participating in training, e-learns and courses and recording CPD points.
- Participating in training and coaching sessions and continuous development of knowledge of the product range.
- Always behaving in a professional manner, whilst taking an open and honest approach to all responsibilities.
- Attending and contributing to meetings and team briefings.
- Resolution of complaints from customers and the handling of complaints in line with the company complaints process.
- Contribute to the overall success of the department by performing any other reasonable duties as requested by management.
- The adherence to company standards for excellent customer care.
- Embracing company values.
- Promoting the Hughes Insurance brand in every customer contact and acting as an ambassador for the company.
- Communicate positively and effectively across the business, working collaboratively with colleagues at all levels.
- Able to communicate clearly and transparently, with telephony experience.
- A strong influencer and negotiation skills.
- An individual who has a passion for working with people, and demonstrable ability to act with empathy, dignity, and respect.
- Open to feedback and proactively champion change.
- Passionate for doing what's right and the determination to follow through.
- Open to positively engaging with all people and possibilities.
- Able to work independently at times with minimal supervision.
- Computer literate ideally with Microsoft office applications experience.
- Minimum of 5 GCSE's at Grade C or above, including Maths and English, or equivalent qualification.
- Previous insurance experience.
- Experience using Open GI software or equivalent platforms.
Account Handler in Newtownards employer: Thinkways Software Technologies Pvt. Ltd.
Contact Detail:
Thinkways Software Technologies Pvt. Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Handler in Newtownards
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent news. This way, when you chat with them, you can show you're genuinely interested and align with what they stand for.
✨Tip Number 2
Practice your phone skills! Since this role involves a lot of calls, try role-playing with a friend or family member. Focus on being clear, friendly, and professional – it’ll make a world of difference during your interviews.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral – which is always a bonus!
✨Tip Number 4
Don’t forget to follow up! After any interview or networking chat, drop a quick thank-you email. It shows your enthusiasm and keeps you fresh in their minds. Plus, it’s just good manners!
We think you need these skills to ace Account Handler in Newtownards
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Account Handler role. Highlight your telephony experience and any relevant skills that match the job description. We want to see how you can contribute to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about working with people and how you can help us achieve our operational targets. Keep it engaging and personal.
Showcase Your Customer Service Skills: Since customer service is key for this role, be sure to include examples of how you've delivered excellent service in the past. We love seeing candidates who can empathise and resolve issues effectively!
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Thinkways Software Technologies Pvt. Ltd.
✨Know Your Insurance Basics
Before the interview, brush up on your knowledge of insurance products and services. Understand the key terms and concepts that are relevant to the role of an Account Handler. This will not only help you answer questions confidently but also show your genuine interest in the industry.
✨Practice Your Communication Skills
Since this role involves a lot of customer interaction, practice clear and effective communication. You might want to role-play common scenarios with a friend or family member. Focus on how to convey information transparently and empathetically, as these skills are crucial for handling customer queries and complaints.
✨Familiarise Yourself with Compliance
Make sure you understand the FCA requirements and the importance of compliance in the insurance sector. Be prepared to discuss how you would adhere to guidelines and scripts during calls. This shows that you take regulatory standards seriously and are ready to maintain quality service.
✨Show Your Team Spirit
The role is part of a commercial team, so be ready to talk about your experience working collaboratively. Think of examples where you've contributed to team success or helped resolve conflicts. Highlighting your ability to work well with others will demonstrate that you're a good fit for their team-oriented culture.
