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- Tasks: Handle motor claims and negotiate for the best outcomes.
- Company: Join a supportive team at Thinkways Software Technologies.
- Benefits: Hybrid working, tailored training, and clear career pathways.
- Why this job: Make a real impact in the insurance industry while developing your skills.
- Qualifications: Experience in motor claims and strong negotiation skills required.
- Other info: Dynamic environment with opportunities for personal growth.
The predicted salary is between 28800 - 43200 £ per year.
Overview
We are seeking proactive, customer-focused Claims Handlers to join our growing team. In this role, you will manage motor claim tasks, focusing on Indemnity and Liability decisions, while keeping customers informed throughout. You will handle claims by exception, working only within your remit, and use your technical expertise, negotiation skills, and communication abilities to ensure decisions are made efficiently, fairly, and in line with regulatory standards and business objectives.
Full training, a personal development plan, and clear career progression opportunities are provided. Performance is measured against transparent KPIs, with annual reviews and opportunities for pay progression.
What Youll Be Doing
- Handle allocated motor claim tasks in line with company processes and service standards.
- Manage inbound and outbound customer calls professionally.
- Make empowered Indemnity and Liability decisions to deliver the best outcomes for customers and the business.
- Control claim costs through robust negotiation.
- Communicate confidently with customers, third parties, and suppliers.
- Maintain accurate records, reserves, and task management to ensure timely claim progression.
- Work within agreed authority limits, escalating when necessary.
- Collaborate with colleagues and business partners to achieve positive outcomes.
- Keep up to date with FCA, DPA, and TCF requirements to ensure compliance.
- Take ownership of your personal development, supported by training and coaching.
What Were Looking For
- Experience in a motor claims handling environment is essential.
- Strong knowledge of indemnity, liability, third-party risks, and related heads of claim.
- Excellent negotiation skills, balancing customer service and cost control.
- Confident communicator with proven telephony and customer service skills.
- Highly organised, with the ability to prioritise workload effectively.
- Commercially aware, adaptable, and eager to learn and grow.
- A team player with a proactive mindset and a can-do attitude.
What We Offer
- Hybrid working typically 1 day per week in the office once probation is complete.
- Clear development pathways with tailored training and coaching.
- A collaborative and supportive team culture.
- The opportunity to develop specialist expertise within a dynamic claims environment.
GWV Talent Solutions Limited (trading as Gerrard White Consulting and Vermelo RPO) acts as an employment agency for permanent recruitment and an employment business for the supply of temporary and contract workers.
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Liability Claims Handler employer: Thinkways Software Technologies Pvt. Ltd.
Contact Detail:
Thinkways Software Technologies Pvt. Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Liability Claims Handler
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Practice your pitch! When you get that chance to chat with potential employers, make sure you can confidently explain why you're the perfect fit for the Liability Claims Handler role. Keep it concise and engaging!
✨Tip Number 3
Be proactive! Don’t just wait for job postings to pop up. Reach out directly to companies you’re interested in, like Thinkways Software Technologies, and express your enthusiasm for working with them.
✨Tip Number 4
Stay organised! Keep track of your applications, follow-ups, and any networking contacts. This will help you stay on top of your job search and ensure you don’t miss any opportunities.
We think you need these skills to ace Liability Claims Handler
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Liability Claims Handler role. Highlight your experience in motor claims handling and any relevant skills that match the job description. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of your negotiation skills and customer service experience, and let us know why you're excited about joining StudySmarter.
Showcase Your Communication Skills: Since this role involves a lot of communication, make sure your written application reflects your confident communication style. Keep it clear, concise, and professional – we love a good communicator!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it’s super easy!
How to prepare for a job interview at Thinkways Software Technologies Pvt. Ltd.
✨Know Your Claims Inside Out
Make sure you brush up on your knowledge of motor claims, indemnity, and liability. Familiarise yourself with common scenarios and how to handle them. This will not only boost your confidence but also show the interviewers that you're serious about the role.
✨Practice Your Negotiation Skills
Since negotiation is key in this role, consider role-playing with a friend or family member. Practice balancing customer service with cost control. This will help you articulate your thought process during the interview and demonstrate your ability to handle tough conversations.
✨Show Off Your Communication Skills
Prepare to discuss examples of how you've effectively communicated with customers and colleagues in the past. Think about specific situations where your communication made a difference. This will highlight your telephony skills and your ability to collaborate with others.
✨Be Organised and Ready to Prioritise
Think about how you manage your workload and prioritise tasks. Be ready to share examples of how you've successfully juggled multiple responsibilities. This will show that you can handle the demands of the role and keep everything on track.