Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support the team with customer claims and manage incoming calls and emails.
- Company: Join Thinkways Software Technologies, a dynamic player in the credit hire industry.
- Benefits: Enjoy 25 days holiday, hybrid working, and monthly breakfast treats.
- Why this job: Grow your career in a supportive environment with opportunities for professional development.
- Qualifications: Experience in phone-based roles is preferred; enthusiasm and great customer service are essential.
- Other info: Work Monday to Friday, 8am – 4:30pm, in an award-winning company.
The predicted salary is between 24000 - 36000 £ per year.
Overview
Join to apply for the Hire Monitoring Administration Assistant role at Thinkways Software Technologies Pvt. Ltd..
This is a fantastic opportunity to work for a dynamic, fast-moving company within the credit hire industry who pride themselves not only on brilliant service to their customers but also maintaining an enviable place to work.
Responsibilities
- Provide unparalleled support to the team to enable them to progress the customer\\\’s claim
- Manage incoming calls, directing callers to the appropriate team and handling basic queries
- Follow up with customers for pre-requested documents, such as images of their vehicle damage
- Assist the team with investigations into liability, contacting witnesses and sending out statements
- Receive and process updates from various partner companies
- Manage emails, adding mail to handlers\\\’ files
- Chase insurers for payment of outstanding invoices, over the phone and via email
- Submit invoices to insurer for payment; including a sense check review of those invoices prior to submission
Ideal Candidate
Will have experience of working on the phones in an office environment, managing incoming and outgoing calls as well as emails. All training will be provided but a friendly approach, enthusiasm and excellent customer service are essential. There is room for professional development, if desired, which will see you grow from the ground up.
Key Skills And Knowledge
- Great phone manner and customer service skills
- Strong written and verbal skills
- Must be computer literate
- Have a ‘can-do\\\’ attitude and a willingness to get stuck in
- Attention to detail and the ability to proactively identify errors and problem solve
Desirable Skills
- Basic knowledge of the motor claims process
Working Hours
Monday to Friday, 8am – 4:30pm – 37.5 hours per week.
What benefits are there?
- 25 days holiday plus bank holidays
- Regular company events
- Pension scheme
- Hybrid working schedule; 3 days in the office and 2 days at home per week
- Monthly McDonald\\\’s breakfast
This is a fantastic role based in an award-winning company so if you feel you have the right skills, drive and enthusiasm, please apply today!
Seniority level
- Entry level
Employment type
- Full-time
Job function
- Administrative
Industries
- Administrative and Support Services
#J-18808-Ljbffr
Hire Monitoring Administration Assistant employer: Thinkways Software Technologies Pvt. Ltd.
Contact Detail:
Thinkways Software Technologies Pvt. Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hire Monitoring Administration Assistant
✨Tip Number 1
Familiarise yourself with the credit hire industry and the motor claims process. Understanding the basics will help you engage in meaningful conversations during interviews and demonstrate your enthusiasm for the role.
✨Tip Number 2
Practice your phone manner by role-playing common customer service scenarios with a friend. This will help you feel more confident when handling calls and queries, which is crucial for this position.
✨Tip Number 3
Showcase your attention to detail by preparing examples of how you've identified and solved problems in previous roles. This will highlight your proactive approach, which is highly valued in this job.
✨Tip Number 4
Research Thinkways Software Technologies Pvt. Ltd. and their company culture. Being able to discuss their values and what makes them a great place to work will set you apart from other candidates.
We think you need these skills to ace Hire Monitoring Administration Assistant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially any roles involving customer service or administration. Emphasise your phone handling skills and any experience with managing emails.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific skills that align with the job description, such as your attention to detail and problem-solving abilities.
Highlight Relevant Experience: In your application, focus on any previous roles where you managed calls or handled customer queries. Provide examples of how you successfully resolved issues or improved processes.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at Thinkways Software Technologies Pvt. Ltd.
✨Show Off Your Phone Skills
Since the role involves managing incoming calls, it's crucial to demonstrate your phone manner during the interview. Practice speaking clearly and confidently, and be ready to discuss any previous experience you have in handling calls or customer queries.
✨Highlight Your Customer Service Experience
The ideal candidate needs to have excellent customer service skills. Be prepared to share specific examples of how you've provided great service in past roles, especially in challenging situations. This will show that you understand the importance of customer satisfaction.
✨Demonstrate Attention to Detail
Attention to detail is key for this position. During the interview, mention instances where your attention to detail has helped prevent errors or improved processes. This could include anything from reviewing documents to ensuring accurate communication with customers.
✨Express Your Enthusiasm and 'Can-Do' Attitude
A friendly approach and a willingness to get stuck in are essential for this role. Make sure to convey your enthusiasm for the position and the company during the interview. Share why you're excited about the opportunity and how you can contribute positively to the team.
