At a Glance
- Tasks: Help customers navigate their motor insurance journey via live chat, phone, SMS, and email.
- Company: Join Thinkways Software Technologies, a fast-growing, digitally driven insurance team in Glasgow.
- Benefits: Enjoy a competitive salary, generous holiday allowance, and exclusive discounts on insurance products.
- Other info: Flexible working options available after initial training; work from home on weekends.
- Why this job: Kickstart your career in a supportive environment with excellent training and real growth opportunities.
- Qualifications: No prior experience needed; just bring your customer focus and willingness to learn.
The predicted salary is between 20000 - 29000 £ per year.
Salary: £24,570 per year
Join a fast-growing, digitally driven insurance team where every day youll help customers navigate their motor insurance journey with confidence and care. If youre tech-savvy, customer focused, and ready to deliver seamless support, this is your chance to start or grow your career in a dynamic, supportive environment with excellent training and real career progression.
About The Role
Were looking for digitally confident, customer focused individuals to join our Digital Customer Experience Team. This is the perfect opportunity if youre passionate about helping people, enjoy fast-paced work and are excited by the idea of delivering exceptional service across live chat, phone, SMS, and email.
Whether youre looking for a fresh challenge or your first office based role, well give you comprehensive training, support from day one, and the chance to grow your career in a digitally led, customer first environment.
Role Responsibilities
- Deliver a seamless, end-to-end customer journey across digital channels (live chat, SMS, email, and phone) Handle multiple live chats while maintaining compliance and great service standards Resolve a variety of queries from simple policy questions to more sensitive issues Maintain high performance across KPIs and targets Support customers with live financial queries and debt management Provide feedback on digital tools and help test new features before launch Identify trends or challenges in the customer journey and flag improvement opportunities Complete related admin and update customer information accurately in internal systems
- Previous customer service experience retail and hospitality backgrounds are welcome
- Your written communication is excellent, fast, clear and empathetic You stay calm under pressure, are flexible and easily switch between tasks
- Hardworking and personable
- Willing to learn and be a team player
- Work well under pressure
- Shifted Monday to Friday between: 8am 8pm
- Saturday: 8am 5pm
- Sunday: 8am 2pm
- Youll work 2 weekends in every 5-week rotation (this will be from home)
Youll complete 4 weeks of full-time initial training followed by 4 weeks of on-the-job training, all onsite at our Glasgow office, with flexible working options available afterward depending on your performance and how quickly you master the role. Please note, no holiday is allowed in the first 4 weeks.
Benefits
Employee Benefits
- In addition to acompetitive base salary, you will have the opportunity to receiveadditional bonus payments.Bonuses are not contractual and are not guaranteed, however offer you an excellent opportunity to boost your overall earnings
- Generous holiday allowance: 25 days annual leave plus bank holidays, with the option to buy or sell up to 5 additional days
- Contributory pension scheme: Flexible employee contributions with company top-up, totalling between 8% and 12.5% depending on your contribution level
- Life assurance: 4 times your salary covered through our life assurance scheme for peace of mind
- Exclusive discounts: 50% off insurance products for you and your spouse/partner, plus 10% off for family members
- Regular team engagement: Enjoy fun team activities and performance incentives throughout the year
- Free daily breakfast: Start your day right with complimentary breakfast, plus occasional free lunches
- Great transport links: Easy access via public transport; while theres no on-site parking, nearby parking options are available
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Customer Service Agent - Entry Level in Glasgow employer: Thinkways Software Technologies Pvt. Ltd.
Thinkways Software Technologies Pvt. Ltd. is an exceptional employer located in the heart of Central Glasgow, offering a vibrant work culture that prioritises employee growth and development. With comprehensive training, generous holiday allowances, and engaging team activities, employees are supported in their career journeys while enjoying a competitive salary and unique benefits like exclusive discounts on insurance products. Join a digitally driven team where your contributions make a real impact in delivering outstanding customer service.
Contact Details:
Thinkways Software Technologies Pvt. Ltd. Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Agent - Entry Level in Glasgow
✨Get Chatty at Local Community Events
Dive into local meetups or community events related to customer support. These gatherings are a goldmine for making connections and learning more about what companies like Thinkways Software Technologies Pvt. Ltd. value in entry-level hires. Just think of it as networking over snacks!
✨Show Off Your People Skills
Create a small digital portfolio showcasing your communication skills. You could include relevant scenarios or customer interactions—real or hypothetical. This isn't just for show; it gives hiring managers at places like Thinkways Software Technologies Pvt. Ltd. a taste of how you handle customer queries.
✨Leverage Internship Platforms
Don't sleep on popular internship platforms that focus on entry-level roles in customer support. Websites like Handshake can link you directly to companies looking for fresh talent. The earlier you start exploring these options, the better your chances at landing something with Thinkways Software Technologies Pvt. Ltd.!
✨Join Customer Support Forums
Participate in online forums and communities specifically for customer support professionals. Places like Help Scout’s community or even subreddits can give you insights into what skills are in demand. Plus, it’s a great way to network and discover hidden job opportunities at companies like Thinkways Software Technologies Pvt. Ltd..
We think you need these skills to ace Customer Service Agent - Entry Level in Glasgow
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear and friendly communication is crucial. Make sure your CV highlights any previous experience where you've resolved customer queries or collaborated with a team. We love to see examples where you've turned a challenge into a positive experience!
Tailor Your Cover Letter with Enthusiasm:For an entry-level role like this one, your cover letter shouldn’t just be a summary of your CV. Instead, share why you're excited about customer support, and express your eagerness to help others. Let's see your personality shine through—tell us why you're a great fit for Thinkways Software Technologies Pvt. Ltd.!
Highlight Relevant Experience:Even if you haven't worked in customer support before, include any relatable experiences—like part-time jobs, volunteer work, or internships. Show us how these have equipped you with the soft skills needed to thrive in this role, like problem-solving and patience.
Keep It Simple and Straightforward:Your CV should be easy to read—no fancy fonts or excessive jargon. Use bullet points to break down your responsibilities and achievements and stick to a clean layout. This helps us quickly see your qualifications and gives a professional vibe, even for an entry-level position!
How to prepare for a job interview at Thinkways Software Technologies Pvt. Ltd.
✨Brush Up on Your Communication Skills
In customer support, communication is key. Practise explaining complex issues in straightforward language. You might even get role-play scenarios during the interview, so be ready to show off those skills!
✨Show Your Problem-Solving Prowess
Employers love seeing how you handle customer queries. Think of specific instances where you’ve resolved conflicts or helped someone out. Bring these scenarios to the table, as they can help demonstrate your problem-solving capabilities!
✨Familiarise Yourself with Common Tools
Get to grips with popular customer support tools like Zendesk or Freshdesk. Even if you haven’t used them before, being able to talk about them or their features can show you’re proactive about getting up to speed.
✨Express Your Willingness to Learn
As this is an entry-level position, they want to see your eagerness to grow. Highlight your adaptability and enthusiasm for customer support. Share any relevant experiences or coursework that show you’re committed to developing your skills!
