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- Tasks: Help customers navigate their motor insurance journey via live chat, phone, SMS, and email.
- Company: Join Thinkways Software Technologies, a fast-growing, digitally driven insurance team in Glasgow.
- Benefits: Enjoy a competitive salary, generous holiday allowance, and exclusive discounts on insurance products.
- Why this job: Kickstart your career in a supportive environment with excellent training and real growth opportunities.
- Qualifications: No prior experience needed; just bring your customer focus and willingness to learn.
- Other info: Flexible working options available after initial training; work from home on weekends.
The predicted salary is between 20000 - 29000 £ per year.
Location: Central Glasgow
Salary: £24,570 per year
Join a fast-growing, digitally driven insurance team where every day youll help customers navigate their motor insurance journey with confidence and care. If youre tech-savvy, customer focused, and ready to deliver seamless support, this is your chance to start or grow your career in a dynamic, supportive environment with excellent training and real career progression.
About The Role
Were looking for digitally confident, customer focused individuals to join our Digital Customer Experience Team. This is the perfect opportunity if youre passionate about helping people, enjoy fast-paced work and are excited by the idea of delivering exceptional service across live chat, phone, SMS, and email.
Whether youre looking for a fresh challenge or your first office based role, well give you comprehensive training, support from day one, and the chance to grow your career in a digitally led, customer first environment.
Role Responsibilities
- Deliver a seamless, end-to-end customer journey across digital channels (live chat, SMS, email, and phone) Handle multiple live chats while maintaining compliance and great service standards Resolve a variety of queries from simple policy questions to more sensitive issues Maintain high performance across KPIs and targets Support customers with live financial queries and debt management Provide feedback on digital tools and help test new features before launch Identify trends or challenges in the customer journey and flag improvement opportunities Complete related admin and update customer information accurately in internal systems
About You
- Previous customer service experience retail and hospitality backgrounds are welcome
- Your written communication is excellent, fast, clear and empathetic You stay calm under pressure, are flexible and easily switch between tasks
- Hardworking and personable
- Willing to learn and be a team player
- Work well under pressure
Shifts: 5-week rotation
- Shifted Monday to Friday between: 8am 8pm
- Saturday: 8am 5pm
- Sunday: 8am 2pm
- Youll work 2 weekends in every 5-week rotation (this will be from home)
Training
Youll complete 4 weeks of full-time initial training followed by 4 weeks of on-the-job training, all onsite at our Glasgow office, with flexible working options available afterward depending on your performance and how quickly you master the role. Please note, no holiday is allowed in the first 4 weeks.
Benefits
Employee Benefits
- In addition to acompetitive base salary, you will have the opportunity to receiveadditional bonus payments.Bonuses are not contractual and are not guaranteed, however offer you an excellent opportunity to boost your overall earnings
- Generous holiday allowance: 25 days annual leave plus bank holidays, with the option to buy or sell up to 5 additional days
- Contributory pension scheme: Flexible employee contributions with company top-up, totalling between 8% and 12.5% depending on your contribution level
- Life assurance: 4 times your salary covered through our life assurance scheme for peace of mind
- Exclusive discounts: 50% off insurance products for you and your spouse/partner, plus 10% off for family members
- Regular team engagement: Enjoy fun team activities and performance incentives throughout the year
- Free daily breakfast: Start your day right with complimentary breakfast, plus occasional free lunches
- Great transport links: Easy access via public transport; while theres no on-site parking, nearby parking options are available
GWV Talent Solutions Limited (trading as Gerrard White Consulting and Vermelo RPO) acts as an employment agency for permanent recruitment and an employment business for the supply of temporary and contract workers. By applying for this job you accept the terms of our Privacy Policy and Terms of Service Agreement which can be found atwww.gerrrardwhite.com
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Customer Service Agent - Entry Level employer: Thinkways Software Technologies Pvt. Ltd.
Contact Detail:
Thinkways Software Technologies Pvt. Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Agent - Entry Level
✨Tip Number 1
Familiarise yourself with the digital tools and platforms commonly used in customer service. Since this role involves live chat, SMS, and email support, being tech-savvy will give you an edge during the interview.
✨Tip Number 2
Practice handling multiple tasks simultaneously, as you'll need to manage various customer queries at once. You can simulate this by engaging in activities that require quick thinking and multitasking.
✨Tip Number 3
Showcase your empathy and communication skills in any interactions you have leading up to the application. Whether it's through networking or casual conversations, demonstrating these traits can make a lasting impression.
✨Tip Number 4
Research common customer service scenarios and prepare responses for them. Being able to discuss how you would handle specific situations can highlight your problem-solving abilities during the interview.
We think you need these skills to ace Customer Service Agent - Entry Level
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant customer service experience, especially in fast-paced environments. Emphasise skills like written communication, empathy, and the ability to handle multiple tasks.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for helping people and your tech-savviness. Mention specific examples of how you've provided excellent customer service in the past.
Highlight Relevant Skills: In your application, focus on skills mentioned in the job description, such as staying calm under pressure, flexibility, and being a team player. Use bullet points for clarity.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Thinkways Software Technologies Pvt. Ltd.
✨Show Your Customer Service Skills
Since this role is all about helping customers, be prepared to share examples of how you've provided excellent service in the past. Think of specific situations where you resolved issues or went above and beyond for a customer.
✨Demonstrate Digital Confidence
As the job involves handling queries across various digital channels, highlight your tech-savviness. Be ready to discuss any relevant experience with live chat, email, or SMS communication tools.
✨Stay Calm Under Pressure
The ability to remain composed while juggling multiple tasks is crucial. Prepare to answer questions about how you handle stressful situations or tight deadlines, showcasing your flexibility and problem-solving skills.
✨Ask Insightful Questions
At the end of the interview, don't forget to ask questions that show your interest in the company and the role. Inquire about the training process, team dynamics, or opportunities for career progression to demonstrate your enthusiasm.
