At a Glance
- Tasks: Investigate fraud claims and protect customers from fraudulent activities.
- Company: Dynamic insurance company with a strong presence in the UK motor market.
- Benefits: Hybrid working, competitive salary, and opportunities for personal development.
- Other info: Great career growth potential in a supportive environment.
- Why this job: Join a forward-thinking team and make a real difference in fraud prevention.
- Qualifications: Experience in handling bodily injury claims and knowledge of fraud investigation.
The predicted salary is between 36000 - 60000 £ per year.
Location: Nottingham / Manchester / Tunbridge Wells / Whitstable / Chesterfield
Working Pattern: Hybrid
The Role
As a Counter Fraud Investigator, you\'ll be at the frontline of fraud prevention—screening incoming referrals, conducting detailed investigations, and using your technical expertise to ensure suspicious claims are dealt with swiftly and accurately. You\'ll manage a varied caseload, identify fraud rings, and work collaboratively with internal teams, external agencies, and specialist suppliers to drive robust, evidence-led outcomes.
Key Responsibilities
- Screen incoming claim referrals against fraud indicators and risk factors, escalating genuine concerns and providing feedback to improve future referral quality.
- Manage linked claims and fraud ring investigations in line with internal protocols and IFB guidelines.
- Use desktop investigation tools such as CUE, MIAFTR and open-source intelligence to profile claimants and guide the investigation.
- Apply conversation management techniques to probe inconsistencies and assess authenticity.
- Liaise with third parties including insurers, regulatory bodies, licensing authorities and law enforcement.
- Instruct and coordinate specialist suppliers such as field investigators, engineers and forensic experts.
- Validate documentation and handle sensitive data securely.
- Assess the evolving evidential landscape of each claim to drive proactive and accurate decisions.
- Manage your caseload efficiently, maintaining excellent file discipline, timely reviews, and accurate reserving.
- Respond promptly and professionally to all correspondence.
- Build strong relationships with internal teams and external partners.
- Take ownership of your personal training and development.
- Support wider claims tasks as required.
- Ensure compliance with FCA, DPA/GDPR, TCF and all internal governance standards.
Essential Skills & Experience
- Strong background in bodily injury claims handling.
- Proven experience investigating potentially fraudulent RTA or bodily injury claims.
- Working knowledge of Credit Hire.
- Understanding of a broad range of fraud types.
- Excellent communication, analytical thinking, and decision-making skills.
- Ability to work proactively, independently, and with accuracy in a high-paced environment.
Seniority level
- Entry level
Employment type
- Full-time
Job function
- Legal
Industries
- Security Guards and Patrol Services
Counter Fraud Investigator in Manchester employer: Thinkways Software Technologies Pvt. Ltd.
As a leading player in the UK motor insurance market, we pride ourselves on fostering a dynamic and inclusive work culture that prioritises employee growth and development. Our hybrid working model allows for flexibility, while our commitment to innovation ensures that you will be part of a forward-thinking team dedicated to protecting our customers and partners from fraud. Join us in Nottingham, Manchester, Tunbridge Wells, Whitstable, or Chesterfield, where your contributions will be valued and rewarded in a supportive environment.
Contact Details:
Thinkways Software Technologies Pvt. Ltd. Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Counter Fraud Investigator in Manchester
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and understanding their values. Tailor your answers to show how your skills align with their mission, especially in fraud investigation and claims handling.
✨Tip Number 3
Practice your conversation management techniques! Role-play with a friend to get comfortable separating honesty from inconsistency when discussing claims. This will help you shine during interviews.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Counter Fraud Investigator in Manchester
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Counter Fraud Investigator role. Highlight your experience with claims handling and fraud investigation, using keywords from the job description to catch our eye.
Craft a Compelling Cover Letter:Your cover letter should tell us why you're the perfect fit for this role. Share specific examples of your past experiences in fraud investigation and how they relate to what we do at StudySmarter.
Showcase Your Skills:Don’t forget to highlight your skills in managing claims caseloads and using desktop tools like CUE and MIAFTR. We want to see how you can bring your expertise to our dynamic team!
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and get to know you better!
How to prepare for a job interview at Thinkways Software Technologies Pvt. Ltd.
✨Know Your Fraud Indicators
Familiarise yourself with common fraud indicators relevant to the motor insurance sector. Be prepared to discuss specific examples of how you've identified these in past roles, as this will show your expertise and understanding of the industry.
✨Master the Tools of the Trade
Make sure you’re comfortable using desktop tools like CUE and MIAFTR. If you can, practice navigating these systems before the interview so you can confidently discuss how you’ve used them in investigations.
✨Showcase Your Investigation Skills
Prepare to share detailed stories about your previous investigations. Highlight your ability to assess evidence and manage claims caseloads effectively, as well as any successful outcomes that resulted from your proactive approach.
✨Build Rapport with Interviewers
Since relationship-building is key in this role, demonstrate your communication skills during the interview. Engage with your interviewers, ask insightful questions, and show that you can connect with colleagues and partners alike.
