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- Tasks: Lead and develop a team of Third Party claims handlers in a dynamic office.
- Company: Join a growing company focused on delivering top-notch customer service.
- Benefits: Enjoy hybrid working, competitive salary, and opportunities for professional growth.
- Why this job: Make a real impact by guiding your team to achieve performance goals.
- Qualifications: Experience in third party claims and leadership skills are essential.
- Other info: Collaborative environment with a focus on personal development and career progression.
The predicted salary is between 36000 - 60000 £ per year.
Locations: Chelmsford (Hybrid working – typically 1 day per week in the office once probation is passed)
Working in a growing, busy office environment, you will be leading and developing a team of Third Party claims handlers. Managing the performance of this team to ensure productivity, quality and customer service goals are maximised. You will work in partnership with other Team Managers in communicating and making agreed change happen across the Motor Claims Unit as a whole to support the achievement of business goals. You will also work closely with Technical Experts to develop your team to deliver a high level of performance to achieve those goals.
Responsibilities
- Be able to understand and guide handlers with third party and personal injury claims in line with claims practices, procedures and philosophies.
- Contribute to and ensure direct reports work within agreed processes in order to deliver the business plan.
- Measure direct reports performance against KPI's and SLA's.
- Provide support to the Supervisor/Manager and ensure delivery of performance of direct reports in line with departmental requirements and in identifying inefficiencies with processes and procedures and implement changes to achieve improvement.
- Manage, motivate, deliver, set & monitor objectives of direct reports within the TP Team in order for them to carry out their responsibilities and meet agreed service and performance targets.
- Undertake regular performance reviews with team members against key targets and objectives in order to identify business and personal developmental needs.
- Ensure compliance to company reserving and payment philosophy.
- Handle team technical referrals on a daily basis.
- Authorise cheques in an accurate and timely manner, maintaining volume and cheque return data.
- Develop and maintain relationships with key suppliers and Third Party agents, to include the interpretation of MI, and identifying/resolving issues not requiring escalation.
- Handle complaints in line with FCA/Company guidelines and timescales and adhere to FCA, TCF and Data Protection Regulations.
- Know, understand and apply the principles of TCF, and report any potential area of risk to your line manager.
- Complete audits on team members and put development plans in place to address training needs.
- Develop teams technical knowledge.
- Assist with the Recruitment needs of the Business including undertaking interviews and putting forward recommendations.
Key Skills
- Full TP experience in dealing with property damage, credit hire and personal injury.
- Previous leadership experience in a TP claims environment is desirable.
- Demonstrates excellent communication and organisational skills.
- Demonstrates good leadership skills.
- Strong customer service and resolution skills.
- Ability to mentor and train.
- Demonstrates a full understanding and ability to implement delivery of department KPI's and SLA's.
Third Party Intervention Manager in Brentwood employer: Thinkways Software Technologies Pvt. Ltd.
Contact Detail:
Thinkways Software Technologies Pvt. Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Third Party Intervention Manager in Brentwood
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and don’t be shy about letting people know you’re on the hunt for a Third Party Intervention Manager role. You never know who might have the inside scoop on an opportunity!
✨Tip Number 2
Prepare for interviews by brushing up on your knowledge of third party claims and personal injury processes. We recommend practising common interview questions and scenarios that relate to managing teams and achieving KPIs. Confidence is key!
✨Tip Number 3
Showcase your leadership skills! When you get the chance to chat with potential employers, highlight your experience in motivating teams and driving performance. Share specific examples of how you’ve improved processes or resolved issues in previous roles.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Third Party Intervention Manager in Brentwood
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Third Party Intervention Manager role. Highlight your leadership experience and any relevant skills in managing claims handlers. We want to see how your background aligns with our needs!
Showcase Your Achievements: When writing your application, don’t just list your responsibilities. Share specific achievements that demonstrate your ability to meet KPIs and SLAs. We love seeing numbers and results that show how you’ve made a difference!
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language and avoid jargon unless it’s relevant to the role. We appreciate clarity and want to understand your experience without wading through fluff!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts!
How to prepare for a job interview at Thinkways Software Technologies Pvt. Ltd.
✨Know Your Stuff
Make sure you brush up on your knowledge of third party claims, personal injury processes, and the specific KPIs and SLAs relevant to the role. Being able to discuss these confidently will show that you're not just interested in the job, but that you understand the industry.
✨Showcase Your Leadership Skills
Prepare examples from your past experiences where you've successfully led a team or managed performance. Highlight how you motivated your team, handled challenges, and achieved targets. This will demonstrate your capability to lead the Third Party claims handlers effectively.
✨Be Ready for Scenario Questions
Expect questions that put you in hypothetical situations related to team management and customer service. Think about how you would handle complaints or inefficiencies in processes. Practising these scenarios can help you articulate your thought process clearly during the interview.
✨Build Rapport with Interviewers
Remember, interviews are a two-way street! Engage with your interviewers by asking insightful questions about their team dynamics and the company culture. This not only shows your interest but also helps you gauge if the environment is the right fit for you.
