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For Companies At a Glance
- Tasks: Provide 1st line technical support via phone, email, and live chat.
- Company: Join a dynamic team focused on video telematics and customer satisfaction.
- Benefits: Enjoy hybrid working, competitive salary, private medical insurance, and 25 days holiday.
- Why this job: Perfect for tech enthusiasts wanting to grow in a supportive environment with ongoing training.
- Qualifications: Strong interest in technology and excellent communication skills required.
- Other info: Participate in weekend cover once a month; ideal for proactive self-starters.
The predicted salary is between 24000 - 36000 £ per year.
A fantastic opportunity has arisen for a proactive and customer-focused individual to join a dynamic team providing 1st Line Technical Support. This role is ideal for someone with a passion for technology, strong problem-solving skills, and a commitment to delivering exceptional customer service.
Key Responsibilities
- Deliver technical support to customers via phone, email, and live chat.
- Diagnose and resolve issues related to video telematics systems and connected hardware.
- Process and triage service tickets with efficiency and accuracy.
- Access and review video footage to aid in fault diagnosis and resolution.
- Escalate complex or unresolved issues to senior technical support as required.
- Maintain detailed records of customer interactions, including issues, actions taken, and resolutions.
- Assist in the commissioning of new or replacement devices.
- Work collaboratively with internal teams, such as Product Development and Account Management, to resolve customer issues and share feedback.
- Engage in ongoing training to stay current with product updates and support techniques.
- Participate in scheduled weekend cover (typically once a month on Saturdays).
What We’re Looking For
- A strong interest in technology and a solid understanding of computer systems.
- Excellent communication skills, both written and verbal.
- Proven ability to provide high-quality customer service.
- A proactive, accountable approach with attention to detail and the ability to learn quickly.
- A self-starter with a positive, can-do attitude and a team-player mindset.
Desirable
- Previous experience in a technical support or helpdesk environment is advantageous.
- Familiarity with video telematics or fleet management systems is a plus (but not essential).
Perks of the Role
- Competitive Salary
- Monday-Friday only 9 am-5 pm
- Hybrid working
- Parking on-site
- Health Assured Employee Assistance Programme (EAP)
- Private Medical Insurance
- 25 days of holiday plus Bank Holidays
- Life Assurance (x4 salary)
- Pension
1st Line Technical Support employer: Thinkways Software Technologies Pvt. Ltd.
Contact Detail:
Thinkways Software Technologies Pvt. Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 1st Line Technical Support
✨Tip Number 1
Familiarise yourself with video telematics systems and connected hardware. Understanding the technology you'll be supporting will give you a significant edge during interviews and help you answer technical questions more confidently.
✨Tip Number 2
Brush up on your communication skills, especially in a customer service context. Practising how to explain technical issues in simple terms can make a big difference when interacting with customers who may not be tech-savvy.
✨Tip Number 3
Prepare for common technical support scenarios by role-playing with a friend or family member. This will help you think on your feet and develop a structured approach to problem-solving, which is crucial for this role.
✨Tip Number 4
Show your enthusiasm for ongoing learning and development. Mention any relevant courses or certifications you've completed, as well as your willingness to engage in training to stay updated with product changes.
We think you need these skills to ace 1st Line Technical Support
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in technical support or customer service. Emphasise any skills related to problem-solving and technology, as these are key for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for technology and customer service. Mention specific examples of how you've successfully resolved technical issues in the past.
Highlight Communication Skills: Since excellent communication is crucial for this role, ensure you demonstrate your written and verbal communication skills in both your CV and cover letter. Use clear and concise language.
Show Enthusiasm for Learning: Express your willingness to engage in ongoing training and development. Mention any relevant courses or certifications you have completed that relate to technical support or technology.
How to prepare for a job interview at Thinkways Software Technologies Pvt. Ltd.
✨Show Your Passion for Technology
Make sure to express your enthusiasm for technology during the interview. Share any personal projects or experiences that highlight your interest and understanding of computer systems, as this role requires a strong foundation in tech.
✨Demonstrate Problem-Solving Skills
Prepare to discuss specific examples where you've successfully diagnosed and resolved technical issues. This could be from previous jobs or even personal experiences. Employers love to see how you approach challenges and find solutions.
✨Highlight Customer Service Experience
Since this role is customer-focused, be ready to talk about your experience in providing excellent customer service. Share stories that showcase your communication skills and ability to handle difficult situations with a positive attitude.
✨Ask Insightful Questions
Prepare a few thoughtful questions about the company, team dynamics, or the technologies used. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
