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- Tasks: Provide top-notch customer support and troubleshoot technical issues for our innovative platform.
- Company: Join Thinkproject, a leader in construction software with a collaborative and inclusive culture.
- Benefits: Enjoy hybrid working, unlimited learning opportunities, and engaging social events.
- Why this job: Make a real impact by helping customers navigate our cutting-edge solutions.
- Qualifications: Fluent English, detail-oriented, and a passion for learning in tech support.
- Other info: Be part of a vibrant team that values feedback and personal growth.
The predicted salary is between 30000 - 42000 £ per year.
Introducing Thinkproject Platform. Pioneering a new era and offering a cohesive alternative to the fragmented landscape of construction software, Thinkproject seamlessly integrates the most extensive portfolio of mature solutions with an innovative platform, providing unparalleled features, integrations, user experiences, and synergies. By combining information management expertise and in-depth knowledge of the building, infrastructure, and energy industries, Thinkproject empowers customers to efficiently deliver, operate, regenerate, and dispose of their built assets across their entire lifecycle through a Connected Data Ecosystem.
What your day will look like: As a Support Specialist in the Professional Services Team, you will ensure seamless customer support, product understanding, and collaboration across teams to optimize the user experience.
- Primary customer contact: Serve as the main point of contact for customers, providing timely and effective technical support across multiple channels.
- Product expertise: Develop an expert understanding of Thinkproject products to offer in-depth guidance and troubleshooting.
- Issue resolution: Address customer queries, troubleshoot technical issues, and escalate complex cases when necessary, collaborating with development teams to resolve system defects.
- Delivery support: Partner with Delivery teams to facilitate product mobilization and manage ongoing customer relationships.
- Documentation: Create and maintain user support materials, such as knowledge bases and user guides.
- User training: Conduct training sessions through webinars to equip users with product knowledge and skills.
- Cross-departmental liaison: Act as a bridge between support and other departments, ensuring smooth communication and issue resolution.
- Continuous improvement: Provide feedback from customer interactions to contribute to process enhancements and service improvements.
What you need to fulfill the role: Fluent English skills are mandatory. Detail-oriented with the ability to document procedures accurately. Self-motivated with a desire to learn and grow in the field of solution implementation and support. Ability to work collaboratively in a team environment. Familiarity with construction industry processes and terminology is a plus.
What we offer: Lunch 'n' Learn Sessions, Women's Network, LGBTQIA+ Network, Coffee Chat Roulette, Free English Lessons, Thinkproject Academy, Social Events, Volunteering Activities, Open Forum with Leadership Team (Tp Café), Hybrid working, Unlimited learning.
We are a passionate bunch here. To join Thinkproject is to shape what our company becomes. We take feedback from our staff very seriously and give them the tools they need to help us create our fantastic culture of mutual respect. We believe that investing in our staff is crucial to the success of our business.
Your Contact: Please submit your application, including salary expectations and potential date of entry, by submitting the form on the next page.
Working at thinkproject.com - think career. think ahead.
Support specialist (f/m/d) in Reading employer: Thinkproject
Contact Detail:
Thinkproject Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Support specialist (f/m/d) in Reading
✨Tip Number 1
Get to know the company inside out! Research Thinkproject's products and services, and understand their mission. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info about the company culture and even lead to referrals, which can boost your chances of landing that Support Specialist role.
✨Tip Number 3
Prepare for those tricky interview questions! Think about how you would handle customer queries or technical issues. Practising your responses will help you feel more confident and ready to impress the hiring team with your problem-solving skills.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email to express your appreciation for the opportunity. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Support specialist (f/m/d) in Reading
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the role shine through! We love seeing candidates who are genuinely excited about joining our team and contributing to our mission.
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the Support Specialist role. We want to see how you can bring value to our team and enhance the user experience.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure to communicate your qualifications and experiences without unnecessary fluff.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Thinkproject
✨Know the Product Inside Out
Before your interview, make sure you dive deep into Thinkproject's products. Familiarise yourself with their features and how they integrate into the construction software landscape. This will not only show your enthusiasm but also help you answer questions about product support effectively.
✨Prepare for Customer Scenarios
Think about potential customer queries or technical issues that might arise. Prepare examples of how you would troubleshoot these problems or provide support. This will demonstrate your problem-solving skills and your ability to think on your feet during the interview.
✨Show Your Team Spirit
As a Support Specialist, collaboration is key. Be ready to discuss your experiences working in teams and how you’ve contributed to successful projects. Highlight any cross-departmental work you've done, as this aligns perfectly with the role’s responsibilities.
✨Ask Insightful Questions
At the end of the interview, don’t shy away from asking questions. Inquire about the team dynamics, ongoing training opportunities, or how feedback is integrated into service improvements. This shows your genuine interest in the role and the company culture.
