Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead global support strategy and optimise customer service processes.
- Company: Thinkproject, a pioneering tech company in construction software.
- Benefits: Hybrid working, unlimited learning, social events, and diverse networks.
- Why this job: Shape the future of customer support with innovative technology and AI.
- Qualifications: 8+ years in service operations, Salesforce ServiceCloud experience, and strong leadership skills.
- Other info: Join a dynamic team focused on collaboration and continuous improvement.
The predicted salary is between 48000 - 72000 ÂŁ per year.
Introducing Thinkproject Platform Pioneering a new era and offering a cohesive alternative to the fragmented landscape of construction software, Thinkproject seamlessly integrates the most extensive portfolio of mature solutions with an innovative platform, providing unparalleled features, integrations, user experiences, and synergies.
What do we do? By combining information management expertise and in-depth knowledge of the building, infrastructure, and energy industries, Thinkproject empowers customers to efficiently deliver, operate, regenerate, and dispose of their built assets across their entire lifecycle through a Connected Data Ecosystem.
What your day will look like
MissionAs Head of Service Support at Thinkproject, you will shape and lead the global strategy for our Professional Services Support organisation. You will build a consistent, efficient, and customer-focused support framework that drives operational excellence across all regions. You will lead the design and optimisation of global support processes, partnering with Services Operations to guide Salesforce ServiceCloud enhancements and ensure technology serves our support and customer goals. You will also drive AI and automation initiatives to boost efficiency, quality, and insight. Over time, you will take full ownership of our global support teams, creating a unified, high‑performing organisation that delivers measurable value to our customers.
Strategy & VisionDefine and execute a global support strategy that ensures consistent, scalable, and customer‑centric service delivery.
Process StandardisationDesign and implement global support processes that drive efficiency, quality and uniformity across all regions.
ServiceCloud OptimisationLead process improvement projects within Salesforce ServiceCloud to maximise automation and workflow efficiency.
CollaborationPartner with Services Operations to align system capabilities with business requirements and process excellence goals.
AI EnablementCo‑drive AI strategy and adoption within support to enhance automation, predictive insights, and customer experience.
Performance ManagementEstablish and monitor global KPIs to ensure continuous improvement in service quality and responsiveness.
Continuous ImprovementDrive innovation and best practice sharing through data‑driven analysis and stakeholder feedback loops.
Team LeadershipBuild, mentor, and inspire a high‑performing global support organisation focused on collaboration and excellence.
Customer FocusChampion a customer‑first mindset, ensuring all processes and systems contribute to superior service outcomes.
Change ManagementLead transformation initiatives, embedding new tools and methodologies to evolve Thinkproject’s support model.
What you need to fulfill the role- Proven experience (8+ years) in professional services, customer support, or service operations leadership roles, ideally in a SaaS or technology company.
- Strong background in process design, optimisation, and global standardisation.
- Salesforce ServiceCloud Experience as Superuser and/or Admin.
- Demonstrated experience working with AI‑driven service solutions or digital transformation initiatives.
- Excellent stakeholder management and collaboration skills across global, cross‑functional teams.
- Strong analytical and problem‑solving capabilities with a strategic mindset.
- Excellent communication skills in English; German or other European languages are an advantage.
- Lunch 'n' Learn Sessions
- Women’s Network
- LGBTQIA+ Network
- Coffee Chat Roulette
- Free English Lessons
- Thinkproject Academy
- Social Events
- Volunteering Activities
- Open Forum with Leadership Team (Tp Café)
- Hybrid working
- Unlimited learning
Your Contact Preethika Ramdass Please submit your application, including salary expectations and potential date of entry, by submitting the form on the next page.
Head of Services (Support) (f/m/d) in Reading employer: Thinkproject
Contact Detail:
Thinkproject Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Services (Support) (f/m/d) in Reading
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at events. A friendly chat can open doors that a CV just can't.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Tailor your answers to show how you can contribute to their mission and values.
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or use online platforms to get comfortable with common questions and scenarios.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed and shows you're genuinely interested in joining us.
We think you need these skills to ace Head of Services (Support) (f/m/d) in Reading
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to reflect the specific skills and experiences that align with the Head of Services role. Highlight your background in professional services and any relevant experience with Salesforce ServiceCloud.
Showcase Your Leadership Skills: As a potential leader, it’s crucial to demonstrate your ability to build and inspire teams. Share examples of how you've successfully led teams or projects in the past, especially in customer support or service operations.
Emphasise Customer Focus: Since this role is all about delivering exceptional service, make sure to highlight your customer-centric mindset. Discuss how you've implemented processes that enhance customer experience and satisfaction in previous roles.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Don’t forget to include your salary expectations and potential start date!
How to prepare for a job interview at Thinkproject
✨Know the Company Inside Out
Before your interview, dive deep into Thinkproject's mission and values. Understand their platform and how it stands out in the construction software landscape. This knowledge will help you articulate how your experience aligns with their goals.
✨Showcase Your Leadership Skills
As a Head of Services, you'll need to demonstrate your leadership capabilities. Prepare examples of how you've built and led high-performing teams in the past, especially in customer support or service operations. Highlight your approach to mentoring and inspiring others.
✨Be Ready to Discuss Process Optimisation
Thinkproject is looking for someone who can design and implement efficient support processes. Come prepared with specific examples of how you've improved workflows in previous roles, particularly using tools like Salesforce ServiceCloud.
✨Emphasise Your Customer-Centric Mindset
A customer-first approach is crucial for this role. Be ready to discuss how you've championed customer needs in your past positions. Share stories that illustrate your commitment to delivering exceptional service and how you've used feedback to drive improvements.