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- Tasks: Lead the Active Trader Program, enhancing services for high-value clients.
- Company: ThinkMarkets is a dynamic financial services firm focused on elite trading experiences.
- Benefits: Enjoy competitive perks, including bespoke rewards and a vibrant work culture.
- Why this job: Join a market leader and make a real impact in client engagement and loyalty.
- Qualifications: Bachelor's or Master's in Business/Finance with 5+ years in loyalty programs.
- Other info: This is a contract role with opportunities for growth in a global setting.
The predicted salary is between 43200 - 72000 £ per year.
Join to apply for the Head of Active Trader Program role at ThinkMarkets 3 days ago Be among the first 25 applicants Join to apply for the Head of Active Trader Program role at ThinkMarkets ThinkMarkets is seeking a dynamic and experienced Head of Active Trader Program to lead our global initiative focused on servicing high-value clients. This senior role is responsible for overseeing the design, execution, and performance of the Active Trader Program, which delivers value through exceptional service, rebates, loyalty rewards, events and a bespoke benefit structure tailored to elite traders. The successful candidate will have a proven track record in developing and scaling customer loyalty, VIP, or high-net-worth client programs within the FX/CFD or financial services industry. Own the global strategy and execution of the Active Trader Program, delivering a market-leading offering to high-value clients. Design and implement tiered benefits, loyalty structures, trading conditions and rebate systems to drive client acquisition, engagement and retention. Collaborate with internal stakeholders including Sales, Marketing, Risk, Product, Compliance, and Finance to ensure alignment and seamless delivery. Ensure all program benefits and activities comply with regional regulatory requirements. Monitor and analyse program performance through KPIs, customer feedback, and ROI metrics – regularly reporting insights and opportunities to Management. Build and maintain strong relationships with ThinkMarkets\’ top-tier traders, offering personalized and responsive service solutions. Lead the global roadmap and technology development supporting the program\’s CRM, automation, and reward tracking systems. Bachelor\’s or Master\’s degree in Business, Finance, or related field. ~5+ years of experience in managing loyalty, rewards, or VIP client programs, preferably in financial services or trading. ~ Deep understanding of client behaviour and needs of active traders. ~ Data-driven mindset with excellent analytical and reporting skills. ~ Experience with CRM systems (Salesforce preferred), loyalty platforms, and program automation tools. ~ Excellent communication skills and high emotional intelligence, especially in dealing with premium clients. Employment type Contract Job function Consulting, Information Technology, and Sales Get notified about new Program Head jobs in London, England, United Kingdom . Head of Senior Leadership Development & Culture Chief of Staff / Head of New Ventures EMEA – Silicon Valley based Fund Director, Change and Operations, Insurance Consulting EMEA Head of Directors Office and PMO – Freight and Borders Directorate We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #
Head of Active Trader Program (London) employer: ThinkMarkets
Contact Detail:
ThinkMarkets Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Active Trader Program (London)
✨Tip Number 1
Network with professionals in the financial services industry, especially those who have experience with loyalty and VIP client programs. Attend relevant events or webinars to connect with potential colleagues or mentors who can provide insights into the role.
✨Tip Number 2
Familiarise yourself with the latest trends in client engagement and retention strategies within the FX/CFD market. This knowledge will not only help you understand the expectations of the role but also demonstrate your commitment to staying ahead in the industry.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully developed and scaled loyalty programs in your previous roles. Highlight your analytical skills by showcasing how you've used data to drive decisions and improve client satisfaction.
✨Tip Number 4
Research ThinkMarkets thoroughly, including their current Active Trader Program and any recent developments. Understanding their unique value proposition will allow you to tailor your approach and show how you can enhance their offerings for high-value clients.
We think you need these skills to ace Head of Active Trader Program (London)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in managing loyalty, rewards, or VIP client programmes, particularly within the financial services or trading sectors. Use specific examples to demonstrate your achievements and impact.
Craft a Compelling Cover Letter: Write a cover letter that showcases your understanding of the Active Trader Program and how your skills align with the role. Mention your experience with CRM systems and your data-driven mindset, as these are crucial for the position.
Highlight Analytical Skills: Emphasise your analytical and reporting skills in both your CV and cover letter. Provide examples of how you've monitored and analysed programme performance in previous roles, and how you used insights to drive improvements.
Showcase Communication Skills: Since the role requires excellent communication skills, especially with premium clients, include examples of how you've successfully built and maintained relationships with high-value clients in your past positions.
How to prepare for a job interview at ThinkMarkets
✨Showcase Your Experience
Make sure to highlight your previous experience in managing loyalty or VIP client programmes, especially within the financial services sector. Be prepared to discuss specific examples of how you've successfully developed and scaled such programmes.
✨Understand Client Needs
Demonstrate a deep understanding of the behaviour and needs of active traders. Research common challenges they face and be ready to discuss how you would address these through the Active Trader Program.
✨Data-Driven Approach
Emphasise your analytical skills and your ability to use data to drive decisions. Be prepared to talk about how you have monitored and analysed programme performance in the past, including the KPIs you focused on.
✨Collaborative Mindset
Highlight your experience working with cross-functional teams. Discuss how you would collaborate with departments like Sales, Marketing, and Compliance to ensure the successful execution of the Active Trader Program.
