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- Tasks: Lead the Active Trader Program, enhancing services for high-value clients globally.
- Company: ThinkMarkets is a dynamic financial services firm focused on delivering exceptional trading experiences.
- Benefits: Enjoy competitive rewards, bespoke benefits, and opportunities for professional growth.
- Why this job: Join a strategic role that shapes client engagement and drives business success in a vibrant industry.
- Qualifications: 5+ years in loyalty or VIP programs, strong leadership, and a data-driven mindset required.
- Other info: This role offers the chance to work with top-tier traders and innovate within a global team.
The predicted salary is between 43200 - 72000 £ per year.
ThinkMarkets is seeking a dynamic and experienced Head of Active Trader Program to lead our global initiative focused on servicing high-value clients. This senior role is responsible for overseeing the design, execution, and performance of the Active Trader Program, which delivers value through exceptional service, rebates, loyalty rewards, events and a bespoke benefit structure tailored to elite traders. The successful candidate will have a proven track record in developing and scaling customer loyalty, VIP, or high-net-worth client programs within the FX/CFD or financial services industry. This is a strategic and operational leadership role managing cross-functional teams globally.
Responsibilities
- Own the global strategy and execution of the Active Trader Program, delivering a market-leading offering to high-value clients.
- Design and implement tiered benefits, loyalty structures, trading conditions and rebate systems to drive client acquisition, engagement and retention.
- Manage and develop global teams responsible for VIP client servicing, benefits fulfilment, program communications, and client experience.
- Collaborate with internal stakeholders including Sales, Marketing, Risk, Product, Compliance, and Finance to ensure alignment and seamless delivery.
- Ensure all program benefits and activities comply with regional regulatory requirements.
- Monitor and analyse program performance through KPIs, customer feedback, and ROI metrics – regularly reporting insights and opportunities to Management.
- Continuously optimise and innovate the program based on competitor benchmarking, client needs, and business objectives.
- Support business development and revenue generation strategies by leveraging the program as a key client acquisition and retention tool.
- Build and maintain strong relationships with ThinkMarkets’ top-tier traders, offering personalized and responsive service solutions.
- Lead the global roadmap and technology development supporting the program’s CRM, automation, and reward tracking systems.
Requirements
- Bachelor’s or Master’s degree in Business, Finance, or related field.
- 5+ years of experience in managing loyalty, rewards, or VIP client programs, preferably in financial services or trading.
- Strong leadership skills and experience managing international teams and stakeholders.
- Proven ability to drive engagement, client satisfaction, and business growth through structured customer programs.
- Deep understanding of client behaviour and needs of active traders.
- Data-driven mindset with excellent analytical and reporting skills.
- Experience with CRM systems (Salesforce preferred), loyalty platforms, and program automation tools.
- Entrepreneurial mindset with a hands-on approach, strategic thinking, and operational discipline.
- Excellent communication skills and high emotional intelligence, especially in dealing with premium clients.
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Head of Active Trader Program London, England, United Kingdom (London) employer: ThinkMarkets Group
Contact Detail:
ThinkMarkets Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Active Trader Program London, England, United Kingdom (London)
✨Tip Number 1
Network with professionals in the financial services industry, especially those involved in loyalty and VIP programs. Attend industry events or webinars to connect with potential colleagues and learn about the latest trends in client engagement.
✨Tip Number 2
Familiarise yourself with ThinkMarkets' current offerings and their Active Trader Program. Understanding their unique selling points will help you articulate how you can enhance their program and meet the needs of high-value clients.
✨Tip Number 3
Prepare to discuss your previous experiences in managing loyalty programs. Be ready to share specific examples of how you've driven client engagement and satisfaction, as well as any innovative strategies you've implemented in the past.
✨Tip Number 4
Showcase your analytical skills by being prepared to discuss how you would monitor and optimise the Active Trader Program. Highlight your experience with KPIs and data analysis to demonstrate your ability to make data-driven decisions.
We think you need these skills to ace Head of Active Trader Program London, England, United Kingdom (London)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in managing loyalty or VIP client programs, especially within the financial services sector. Use specific metrics to demonstrate your success in previous roles.
Craft a Compelling Cover Letter: In your cover letter, emphasise your strategic thinking and operational leadership skills. Discuss how your background aligns with the responsibilities of the Head of Active Trader Program and how you can contribute to ThinkMarkets' goals.
Showcase Your Analytical Skills: Since the role requires a data-driven mindset, include examples of how you've used analytics to drive client engagement and satisfaction in past positions. Mention any specific tools or systems you've worked with, like CRM platforms.
Highlight Leadership Experience: Given the seniority of the position, it's crucial to showcase your experience in managing international teams. Provide examples of how you've led cross-functional projects and collaborated with various stakeholders to achieve business objectives.
How to prepare for a job interview at ThinkMarkets Group
✨Showcase Your Leadership Experience
As a Head of Active Trader Program, you'll need to demonstrate your leadership skills. Prepare examples of how you've successfully managed international teams and driven engagement in previous roles. Highlight specific achievements that showcase your ability to lead cross-functional teams.
✨Understand Client Needs
Familiarise yourself with the behaviours and needs of active traders. Be ready to discuss how you would tailor the Active Trader Program to meet these needs. Showing that you understand the client base will set you apart from other candidates.
✨Data-Driven Decision Making
This role requires a strong analytical mindset. Be prepared to discuss how you've used data to drive program performance in the past. Bring examples of KPIs you've monitored and how you've used insights to optimise client programmes.
✨Communicate Effectively
Excellent communication skills are crucial for this position. Practice articulating your thoughts clearly and confidently. Be ready to demonstrate your emotional intelligence, especially when discussing how you would handle relationships with premium clients.
