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- Tasks: Lead the Active Trader Program, enhancing services for high-value clients.
- Company: ThinkMarkets is a dynamic financial services firm focused on client satisfaction.
- Benefits: Enjoy competitive rewards, loyalty perks, and opportunities for global collaboration.
- Why this job: Join a strategic role that drives client engagement and innovation in trading.
- Qualifications: 5+ years in loyalty programs; strong leadership and analytical skills required.
- Other info: Work with top-tier traders and develop cutting-edge CRM solutions.
The predicted salary is between 43200 - 72000 £ per year.
ThinkMarkets is seeking a dynamic and experienced Head of Active Trader Program to lead our global initiative focused on servicing high-value clients. This senior role is responsible for overseeing the design, execution, and performance of the Active Trader Program, which delivers value through exceptional service, rebates, loyalty rewards, events and a bespoke benefit structure tailored to elite traders. The successful candidate will have a proven track record in developing and scaling customer loyalty, VIP, or high-net-worth client programs within the FX/CFD or financial services industry. This is a strategic and operational leadership role managing cross-functional teams globally.
Responsibilities
- Own the global strategy and execution of the Active Trader Program, delivering a market-leading offering to high-value clients.
- Design and implement tiered benefits, loyalty structures, trading conditions and rebate systems to drive client acquisition, engagement and retention.
- Manage and develop global teams responsible for VIP client servicing, benefits fulfilment, program communications, and client experience.
- Collaborate with internal stakeholders including Sales, Marketing, Risk, Product, Compliance, and Finance to ensure alignment and seamless delivery.
- Ensure all program benefits and activities comply with regional regulatory requirements.
- Monitor and analyse program performance through KPIs, customer feedback, and ROI metrics - regularly reporting insights and opportunities to Management.
- Continuously optimise and innovate the program based on competitor benchmarking, client needs, and business objectives.
- Support business development and revenue generation strategies by leveraging the program as a key client acquisition and retention tool.
- Build and maintain strong relationships with ThinkMarkets’ top-tier traders, offering personalized and responsive service solutions.
- Lead the global roadmap and technology development supporting the program’s CRM, automation, and reward tracking systems.
Requirements
- Bachelor’s or Master’s degree in Business, Finance, or related field.
- 5+ years of experience in managing loyalty, rewards, or VIP client programs, preferably in financial services or trading.
- Strong leadership skills and experience managing international teams and stakeholders.
- Proven ability to drive engagement, client satisfaction, and business growth through structured customer programs.
- Deep understanding of client behaviour and needs of active traders.
- Data-driven mindset with excellent analytical and reporting skills.
- Experience with CRM systems (Salesforce preferred), loyalty platforms, and program automation tools.
- Entrepreneurial mindset with a hands-on approach, strategic thinking, and operational discipline.
- Excellent communication skills and high emotional intelligence, especially in dealing with premium clients.
Head of Active Trader Program London, England, United Kingdom employer: ThinkMarkets Group
Contact Detail:
ThinkMarkets Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Active Trader Program London, England, United Kingdom
✨Tip Number 1
Network with professionals in the financial services industry, especially those who have experience with loyalty and VIP programs. Attend industry events or webinars to connect with potential colleagues and learn more about the latest trends in client engagement.
✨Tip Number 2
Familiarise yourself with the specific needs and behaviours of active traders. Understanding their motivations and pain points will help you tailor your approach during interviews and demonstrate your expertise in developing effective client programmes.
✨Tip Number 3
Showcase your leadership skills by discussing past experiences where you successfully managed cross-functional teams. Highlight how you drove engagement and satisfaction among high-value clients, as this is crucial for the role.
✨Tip Number 4
Prepare to discuss data-driven strategies you've implemented in previous roles. Be ready to share examples of how you've used KPIs and customer feedback to optimise loyalty programmes, as this will resonate well with the expectations of the hiring team.
We think you need these skills to ace Head of Active Trader Program London, England, United Kingdom
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in managing loyalty, rewards, or VIP client programs. Emphasise your leadership skills and any specific achievements in the financial services or trading sectors.
Craft a Compelling Cover Letter: Write a cover letter that showcases your understanding of the Active Trader Program and how your background aligns with the role. Mention specific strategies you've implemented in previous roles that led to client engagement and retention.
Highlight Analytical Skills: Since the role requires a data-driven mindset, include examples of how you've used analytics to drive business growth or improve client satisfaction in past positions. This will demonstrate your ability to monitor and analyse program performance effectively.
Showcase Communication Skills: Given the importance of communication in this role, provide examples of how you've successfully managed relationships with high-value clients. Highlight your emotional intelligence and ability to tailor your approach to meet client needs.
How to prepare for a job interview at ThinkMarkets Group
✨Showcase Your Leadership Experience
As a Head of Active Trader Program, you'll need to demonstrate your leadership skills. Prepare examples of how you've successfully managed international teams and driven engagement in previous roles. Highlight specific achievements that showcase your ability to lead cross-functional teams.
✨Understand Client Needs
Familiarise yourself with the behaviours and needs of active traders. Be ready to discuss how you would tailor the Active Trader Program to meet these needs. Showing that you understand what high-value clients are looking for will set you apart.
✨Data-Driven Decision Making
This role requires a strong analytical mindset. Be prepared to discuss how you've used data to drive program performance in the past. Bring examples of KPIs you've monitored and how you've used insights to optimise client programmes.
✨Collaborative Mindset
Since the role involves working with various internal stakeholders, emphasise your collaborative skills. Share experiences where you've successfully aligned different departments towards a common goal, especially in a financial services context.
