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- Tasks: Transform business processes into clear requirements and drive projects to success.
- Company: Join a dynamic team focused on global service transformation.
- Benefits: Competitive salary, flexible working options, and opportunities for professional growth.
- Other info: Collaborative environment with exposure to cutting-edge technology and enterprise transformations.
- Why this job: Make a real impact by bridging the gap between business needs and IT solutions.
- Qualifications: 3-5 years in a business analyst role with strong documentation and UAT experience.
The predicted salary is between 45000 - 55000 £ per year.
My client is currently looking for a Business Analyst to join their very busy and ongoing projects. The IT Service Management Process Business Analyst provides the analytical and execution capacity that enables the client's Global Services Process Owners to focus on process governance and standards rather than ground-level analytical delivery. The role sits between process intent and operational reality — translating process designs into documented requirements, running system testing and UAT, engaging regional teams to surface local variations and gaps, and acting as the day-to-day liaison between GPOs, IT, and delivery partners. This is a cross-domain role.
The BA works across the client's Global Services process landscape (Education Services, Support Services, Professional Support, Technical Pre‑Sales) under the direction of the relevant Service Line Leader for each workstream. The unifying skill is the ability to move fluently between business process and systems language — and to do the detailed, structured work that keeps transformation programmes running cleanly.
The client's Global Serviced transformation is simultaneously implementing a PSA (Kantata), Support Services Workflow (MVINE) and, in 2027, a new LMS, standardising commercial processes across many countries. Each workstream requires significant analytical work: mapping current‑state processes, documenting gaps, writing business requirements, validating system configuration against process intent, and running UAT across complex, multi‑entity environments. Service Line Leaders are the process authorities for their respective domains. The ITSM Process BA role takes on the structured analytical and delivery execution work. This is not a passive documentation role. The BA is expected to take initiative, drive workstreams to conclusion, and flag issues before they become blockers — operating with sufficient autonomy to keep work moving between Global Services touchpoints.
Required Experience & Capabilities
- Essential
- 3–5 years in a business analyst, process analyst, or functional consultant role within a complex ITSM technology or operations environment
- Proven experience documenting business processes at L2/L3 level and translating them into clear, structured requirements for IT or system implementation teams
- Hands‑on experience running UAT: writing test cases, managing test execution, logging and tracking defects to resolution, and producing sign‑off documentation
- Experience working in multi‑stakeholder environments — able to engage regional operations teams, IT partners, and external delivery partners simultaneously without losing thread
- Strong written communication: produces clear, unambiguous process documentation, requirements specs, and status reporting; writing is a core output of this role
- Comfortable working with ambiguity and incomplete information — able to structure work, surface the right questions, and keep delivery moving
- Experience working on PSA implementations (Kantata, Financial Force, Rocketlane, Monday.com or similar) in a BA or functional analyst capacity
- Experience working within a Salesforce CRM environment: lead management, opportunity management, quoting, order management, or partner management
- Experience working alongside a systems integrator or delivery partner on an enterprise transformation programme
- Exposure to process governance frameworks
- Familiarity with process mapping tools (Visio, Lucidchart, MIRO, or equivalent) and requirements management approaches (user stories, functional specs, JIRA)
If this role looks of interest and you are currently looking at your options then please send your CV now and call for more information.
Business Analyst employer: Thinkit Resources
Contact Detail:
Thinkit Resources Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business Analyst
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant meetups, and engage on platforms like LinkedIn. We all know that sometimes it’s not just what you know, but who you know that can help you land that Business Analyst role.
✨Tip Number 2
Prepare for those interviews by practising common BA scenarios. Think about how you’d handle process mapping or UAT challenges. We recommend doing mock interviews with friends or using online resources to sharpen your skills and boost your confidence.
✨Tip Number 3
Showcase your analytical skills during interviews! Bring examples of past projects where you documented processes or ran UAT. We want to see how you’ve tackled complex problems and driven workstreams to conclusion — it’s all about demonstrating your impact!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take the initiative to connect directly with us. Let’s get you that Business Analyst position!
We think you need these skills to ace Business Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the job description. Highlight your experience in business analysis, especially in ITSM environments, and showcase any relevant projects you've worked on. We want to see how your skills align with what we're looking for!
Showcase Your Communication Skills: Since strong written communication is key for this role, ensure your application is clear and concise. Use bullet points for easy reading and make sure to proofread for any typos or errors. We love a well-structured application!
Demonstrate Initiative: In your application, share examples of how you've taken the lead on projects or driven workstreams to completion. We’re looking for candidates who can operate autonomously and keep things moving, so don’t be shy about showcasing your proactive approach!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates. Plus, it’s super easy to do!
How to prepare for a job interview at Thinkit Resources
✨Know Your Processes
Make sure you understand the key business processes relevant to the role. Brush up on how to document and translate these processes into clear requirements, as this will be crucial in your discussions. Being able to articulate your experience with L2/L3 level documentation will impress the interviewers.
✨Showcase Your UAT Experience
Be prepared to discuss your hands-on experience with User Acceptance Testing (UAT). Bring examples of test cases you've written, how you managed test execution, and any challenges you faced while logging defects. This will demonstrate your practical knowledge and problem-solving skills.
✨Engage with Stakeholders
Highlight your ability to work in multi-stakeholder environments. Share specific instances where you successfully engaged with regional teams, IT partners, or external delivery partners. This shows that you can navigate complex relationships and keep projects moving forward.
✨Communicate Clearly
Strong written communication is key for this role. Prepare to showcase your ability to produce clear process documentation and requirements specs. You might even want to bring samples of your previous work to illustrate your writing skills and attention to detail.