At a Glance
- Tasks: Manage client relationships and lead implementation projects for our innovative food waste management system.
- Company: Join a dynamic team at a leading tech company focused on sustainability.
- Benefits: Competitive salary, flexible working hours, and opportunities for professional growth.
- Other info: Collaborative culture with a focus on continuous improvement and innovation.
- Why this job: Make a real impact in reducing food waste while developing your career in a supportive environment.
- Qualifications: Fluent in German or Dutch, with experience in client success or project management.
The predicted salary is between 30000 - 40000 € per year.
We are looking for a motivated, entrepreneurial individual to join our European Operations team and manage Europe’s client portfolio. The role involves leading implementation projects with key clients, supporting front‑line tech and customer support, and driving continuous improvement in internal processes.
About the team
The Operations team is responsible for onboarding and implementing our technology across new customers, and ensuring ongoing success once the system is live. The team maintains the processes, systems, and controls that enable the business to scale efficiently.
Key objectives of role
- Build strong relationships with clients to ensure their buy‑in for Winnow system success.
- Understand clients’ current situation and needs to tailor the best solutions for them.
- Ensure a smooth end‑to‑end implementation process, training multi‑disciplined teams to use Winnow both in person and remotely.
- Take a consultative approach to keep clients engaged in utilizing Winnow to manage food waste reduction.
- Proactively analyse client reports and troubleshoot with the client where needed.
- Manage KPIs jointly with the client and Winnow’s senior team members to ensure the system delivers a strong business case, implementing changes where necessary.
- Collaborate closely with internal teams in different regions.
- Take initiatives to improve internal processes and procedures in line with Winnow Int’l.
- Support our front‑line tech and customer support teams with client enquiries where required.
Education and experience
- Likely to have a bachelor’s degree.
- Work experience ideally within a multinational organisation in client success, delivery, project management.
Customer Success Opportunity, German / Dutch speaker required in London employer: ThinkIQ
Winnow is an exceptional employer that fosters a dynamic and collaborative work culture, where your entrepreneurial spirit can thrive. With a strong focus on employee growth, we offer comprehensive training and development opportunities, ensuring you are well-equipped to lead impactful client projects across Europe. Located in a vibrant city, our team enjoys a supportive environment that values innovation and continuous improvement, making it a rewarding place to build your career in customer success.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Opportunity, German / Dutch speaker required in London
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at events. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. We want you to show how you can fit in and contribute to their success, especially in client relationships.
✨Tip Number 3
Practice your pitch! Be ready to explain how your skills can help clients succeed with the Winnow system. Tailor your examples to show your problem-solving abilities.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive!
We think you need these skills to ace Customer Success Opportunity, German / Dutch speaker required in London
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for the role shine through! We want to see that you’re genuinely excited about helping clients succeed and making a difference in their operations.
Tailor Your Application:Make sure to customise your CV and cover letter to highlight relevant experience. We love seeing how your skills align with our needs, so don’t be shy about showcasing your past successes in client success or project management.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and make it easy for us to understand your qualifications and what you can bring to the team.
Apply Through Our Website:We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role without any hiccups!
How to prepare for a job interview at ThinkIQ
✨Know Your Clients
Before the interview, research the company’s client portfolio and understand their needs. This will help you demonstrate your ability to build strong relationships and tailor solutions during the conversation.
✨Showcase Your Implementation Skills
Be prepared to discuss your experience with implementation projects. Share specific examples of how you've successfully managed similar processes in the past, highlighting your consultative approach and ability to train teams effectively.
✨Demonstrate Analytical Thinking
Since the role involves analysing client reports, come ready with examples of how you've used data to drive improvements. Discuss any KPIs you've managed and how you’ve implemented changes based on your findings.
✨Collaborate Like a Pro
Emphasise your teamwork skills by sharing experiences where you collaborated with different teams or regions. Highlight how you’ve contributed to improving internal processes and supported customer success in a multinational environment.
