At a Glance
- Tasks: Manage client relationships and lead implementation projects to ensure success with our tech.
- Company: Join a purpose-driven team tackling food waste in a collaborative environment.
- Benefits: Enjoy competitive salary, bonuses, stock options, wellness perks, and generous vacation time.
- Other info: Flexible work culture with early finish Fridays and a focus on personal growth.
- Why this job: Make a real impact while developing your skills in a dynamic, supportive setting.
- Qualifications: Fluent in Dutch and ideally German, with experience in client success or project management.
The predicted salary is between 30000 - 40000 € per year.
We are looking for a motivated, entrepreneurial individual to join our European Operations team and manage Europe’s client portfolio. The role involves leading implementation projects with key clients, supporting front‑line tech and customer support, and driving continuous improvement in internal processes.
About the team: The Operations team is responsible for onboarding and implementing our technology across new customers, and ensuring ongoing success once the system is live. The team maintains the processes, systems, and controls that enable the business to scale efficiently.
Key objectives of role:
- Build strong relationships with clients to ensure their buy‑in for Winnow system success.
- Understand clients’ current situation and needs to tailor the best solutions for them.
- Ensure a smooth end‑to‑end implementation process, training multi‑disciplined teams to use Winnow both in person and remotely.
- Take a consultative approach to keep clients engaged in utilizing Winnow to manage food waste reduction.
- Proactively analyse client reports and troubleshoot with the client where needed.
- Manage KPIs jointly with the client and Winnow’s senior team members to ensure the system delivers a strong business case, implementing changes where necessary.
- Collaborate closely with internal teams in different regions.
- Take initiatives to improve internal processes and procedures in line with Winnow Int’l.
- Support our front‑line tech and customer support teams with client enquiries where required.
Education and experience:
- Likely to have a bachelor’s degree.
- Work experience ideally within a multinational organisation in client success, delivery, project management, account management, or consultancy capacity.
- Intermediate level of Excel and working knowledge of Word and PowerPoint.
Personal Attributes:
- Excellent verbal and written communication skills in Dutch and ideally German, in addition to English.
- Demonstrated collaboration skills and the ability to thrive working effectively in partnership with others.
- Proven experience in challenging and questioning the status quo, offering creative and innovative solutions to improve processes.
- Results‑driven with a track record of delivering value‑added, intuitive solutions.
- Strong customer‑service mindset, remaining calm and measured when dealing with demanding individuals.
- Excellent attention to detail and a meticulous eye for identifying inconsistencies or inaccuracies in data.
- Self‑organised with effective project management, scheduling, prioritisation and time‑management skills, capable of handling multiple tasks under tight deadlines.
- Willingness to roll up sleeves, take initiative, and a growth mentality with a willingness to learn.
Benefits:
- Competitive base salary.
- Customer success bonus scheme.
- Company stock options package.
- Matching pension scheme.
- Eye care vouchers and allowance.
- Life insurance.
- Part‑funded health insurance.
- Two wellness hours per month, plus a £40 monthly wellness allowance.
- Employee Assistance Programme – 24/7 helpline for wellbeing.
- Early finish Friday – log off from 3 pm if all work is finished by then.
- 25 days paid vacation time (plus the option to buy an additional 5 days annual leave) in addition to national holidays.
- Other perks: working in a purpose‑driven, collaborative culture that tackles a major social problem.
Customer Success Opportunity, German / Dutch speaker required employer: ThinkIQ
Winnow is an exceptional employer that fosters a collaborative and purpose-driven culture, making it an ideal place for individuals passionate about tackling food waste reduction. With competitive salaries, a customer success bonus scheme, and generous wellness benefits, employees are supported in their personal and professional growth while enjoying a healthy work-life balance. The opportunity to work within a multinational team allows for diverse experiences and the chance to make a meaningful impact on clients across Europe.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Opportunity, German / Dutch speaker required
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at events. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. We want you to show how you can fit in and contribute to their mission, especially in customer success roles.
✨Tip Number 3
Practice your pitch! Be ready to explain how your skills and experiences make you the perfect fit for the role. Tailor your message to highlight your customer service mindset and problem-solving abilities.
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email can keep you top of mind and show your enthusiasm for the position. And remember, apply through our website for the best chance!
We think you need these skills to ace Customer Success Opportunity, German / Dutch speaker required
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in client success and project management. We want to see how your skills align with the role, so don’t hold back on showcasing your relevant achievements!
Show Off Your Communication Skills:Since excellent verbal and written communication is key for this role, use your application to demonstrate your language proficiency in Dutch and German. We love seeing candidates who can articulate their thoughts clearly and effectively.
Highlight Your Problem-Solving Abilities:We’re looking for someone who can challenge the status quo and offer innovative solutions. In your application, share examples of how you've tackled challenges in previous roles and improved processes. This will show us you’re results-driven!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it gives you a chance to explore more about our company culture and values.
How to prepare for a job interview at ThinkIQ
✨Know the Company Inside Out
Before your interview, make sure you research Winnow thoroughly. Understand their mission, values, and the specific challenges they tackle in food waste reduction. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Communication Skills
As a Customer Success Opportunity, strong communication is key. Prepare examples of how you've successfully communicated with clients in the past, especially in Dutch or German. Practise articulating your thoughts clearly and confidently, as this will be crucial in building relationships with clients.
✨Demonstrate Problem-Solving Abilities
Be ready to discuss situations where you've had to troubleshoot issues or improve processes. Think of specific examples that highlight your analytical skills and creativity in finding solutions. This will resonate well with the consultative approach they value at Winnow.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare insightful questions about the team dynamics, client success stories, or how they measure KPIs. This shows that you're not just interested in the job, but also in how you can contribute to the team's success.
