At a Glance
- Tasks: Repair and maintain e-bikes while providing top-notch customer service.
- Company: Join Zoomo, a leader in the electric vehicle revolution.
- Benefits: Competitive salary, free e-bike subscription, and career growth opportunities.
- Other info: Diverse team culture with monthly outings and mental wellbeing support.
- Why this job: Make a real impact on urban sustainability while working with a dynamic team.
- Qualifications: Experience as a bicycle mechanic and excellent communication skills.
The predicted salary is between 26732 - 32387 £ per year.
ABOUT ZOOMO
At Zoomo, our vision is to transition every urban mile to Light Electric Vehicles (LEVs). Zoomo is the world's leading platform to access ebikes for professional use. We operate across Europe, UK, North America and Australia. In 4 years, with an international team of 200+ people, we helped transition millions of urban miles to LEVs by deploying the best delivery ebike and by developing a leading fleet management software. Zoomo vehicles are used by major players in the food, grocery and parcel delivery segments. Our partners include UberEats, Amazon, JustEat Takeaway, Doordash, FedEx and many more. Expect to join a high-performing team that wants to lead the charge towards carbon-neutral cities.
About the Role
Are you a skilled mechanic with a knack for customer interaction? As a customer facing Repair Mechanic in Birmingham, you'll be the face of our workshop, providing expert repair services to our valued courier riders. You'll manage appointments, handle walk-in repairs, and may occasionally provide roadside assistance. If you combine exceptional mechanical skills with outstanding customer service abilities and thrive in a dynamic environment, this is the perfect opportunity to make a real impact. We have multiple roles for both Junior & Senior Mechanics!
Key Responsibilities
- Customer Service & Workshop Operations:
- Serve as the first point of contact for customer repair and maintenance requests, providing friendly and efficient service.
- Manage the daily appointment calendar, scheduling repairs and communicating effectively with customers.
- Diagnose and repair a wide range of e‑bike and e‑moped issues, providing clear explanations and solutions to customers.
- Perform high‑quality repairs and maintenance, ensuring customer satisfaction and vehicle safety.
- Process repair invoices and handle customer queries professionally.
- May be required to attend to occasional roadside assistance requests.
- Technical Expertise & Workshop Support:
- Maintain a strong understanding of e‑bike and e‑moped mechanics and repair procedures.
- Stay updated on the latest industry best practices and technical advancements.
- Assist with workshop organisation and maintain a clean and safe working environment.
- Collaborate with the Head Mechanic and other team members to ensure efficient workshop operations.
Proven experience as a bicycle mechanic with strong diagnostic and repair skills (e‑bikes and/or e‑mopeds a bonus). Excellent customer service and communication skills, with the ability to explain technical issues clearly to non‑technical individuals. Strong problem‑solving skills and the ability to think on your feet. Ability to manage your own workload and prioritise tasks effectively. A valid driving licence and a clean driving record (may be required). A proactive and positive attitude with a genuine desire to help customers. Knowledge of workshop safety procedures.
Benefits
We offer you the chance to be part of a team at the cutting edge of the world’s electrification journey, including:
- Working with a switched‑on team that strives to make the streets greener and serve the rider
- Annual Salary £26,732 to £32,387 (pro rata for part time and depending on experience)
- Fast growth and career progression
- Global and country‑specific benefits packages/perks
- Monthly team outings & events
- Free e‑bike subscription
- Annual learning and development allowance
- Mental wellbeing support
Zoomers currently represent 45 nationalities and we celebrate diversity and inclusion with equal opportunities for all.
Bicycle Mechanic (part-time) in Birmingham employer: ThinkIQ
At Zoomo, we pride ourselves on being a forward-thinking employer dedicated to sustainability and innovation in urban transport. As a Bicycle Mechanic in Birmingham, you'll join a diverse and dynamic team that values your skills and offers ample opportunities for growth, alongside competitive salaries and unique perks like free e-bike subscriptions and annual learning allowances. Our inclusive work culture fosters collaboration and celebrates diversity, making it an exciting place to contribute to a greener future.
StudySmarter Expert Advice🤫
We think this is how you could land Bicycle Mechanic (part-time) in Birmingham
✨Join Local Trade Associations
Get involved with local trade associations or unions relevant to your field – they often have job boards and networking opportunities. This is a great way for us to get our foot in the door and meet folks who already work in the industry.
✨Showcase Your Skills
Consider creating a portfolio that showcases your best work, whether that's before-and-after photos of projects or testimonials from past clients. Let’s make your skills visible online and offline, helping potential employers see what you can do!
✨Network at Local Events
Attend local job fairs or trade shows – these are gold mines for making connections in the skilled trades. Speak to the booths and don’t be shy about handing out your CV. We never know who might be looking for part-time help!
✨Utilise Social Media Communities
Join groups on social media platforms like Facebook or LinkedIn that are focused on skilled trades. Engaging with these communities can lead to job opportunities, and sometimes even gigs that aren’t publicly advertised. Let's put ourselves out there and connect!
We think you need these skills to ace Bicycle Mechanic (part-time) in Birmingham
Some tips for your application 🫡
Showcase Your Experience:In the skilled trades, your on-the-job experience speaks volumes. Make sure to highlight any apprenticeships, relevant projects, or even DIY jobs you've tackled. Specifics about tools you've used or methods you've mastered can really set you apart.
Include Certifications:If you’ve got any trade-specific certifications or licenses, feature them prominently in your CV. These are often essential in our field and show you're serious about your craft. Don't forget to mention any ongoing training too – it shows your commitment to learning!
Express Your Flexibility:Since this is a part-time role, it's crucial to emphasise your availability in your cover letter. Let ThinkIQ know when you can work and that you’re open to different shifts. Being flexible can be a major selling point for part-time positions!
Tailor Your Application:Make sure you customise your CV and cover letter for Bicycle Mechanic (part-time) at ThinkIQ. Mention specific skills that align with the job description – whether it's carpentry, plumbing, or electrical work, showing you’ve done your homework makes a great impression.
How to prepare for a job interview at ThinkIQ
✨Showcase Your Hands-On Skills
In the skilled trades, it’s all about showing what you can do! Bring along a portfolio of your previous work – think photos of projects, testimonials from past employers, or even a list of tools you’re comfortable using. This will give a tangible proof of your expertise and show that you’re ready to hit the ground running with ThinkIQ.
✨Prepare for Practical Questions
Expect some hands-on questions during your interview. The interviewer might ask you how you’d tackle specific job scenarios. Brush up on techniques and tools relevant to your trade, and think through solutions for common challenges you’ve faced in the past. We want you to demonstrate not only your knowledge but also your problem-solving skills!
✨Highlight Your Flexibility
Since it's a part-time position, it's crucial to emphasise your adaptability. Be ready to discuss how your schedule can fit in with the needs of ThinkIQ. If you’re available for emergencies or extra hours, let them know – this flexibility can set you apart from other candidates who may only want to stick to a strict schedule.
✨Communicate Your Learning Attitude
As a part-time worker, demonstrating your willingness to learn and adapt is key. Share examples of how you've picked up new skills in previous roles or training sessions. We want to see that you’re not just looking for a job to fill some time, but that you’re genuinely interested in growing within the skilled trades sector with ThinkIQ.
