Client Operations Specialist at Thinkahead.
About the role Thinkahead is at the forefront of delivering digital business solutions by seamlessly integrating cloud infrastructure, automation, analytics, and software delivery. The Client Operations Specialist role is pivotal in overseeing significant commercial transactions and providing support to enterprise-level clients. This position thrives in a collaborative atmosphere, where teamwork and communication are essential for success.
Key facts
Location: Reading Engagement: Full Time
What you'll do
- Oversee a variety of tasks and meet deadlines in a dynamic sales environment, ensuring smooth operations.
- Uphold a high standard of accuracy and meticulousness in all operational activities to maintain quality service.
- Develop and nurture strong relationships with enterprise clients and blue-chip organizations, fostering trust and collaboration.
- Independently tackle challenges while effectively managing responsibilities both remotely and in the office.
- Facilitate commercial transactions for clients whose annual spending exceeds 1 million pounds, ensuring their needs are met efficiently.
- Collaborate with cross-functional teams to streamline processes and enhance client satisfaction.
- Analyze client data and feedback to identify areas for improvement and implement necessary changes.
- Prepare detailed reports and presentations for internal stakeholders and clients, showcasing operational performance and insights.
- Assist in the onboarding process of new clients, ensuring a smooth transition and understanding of services offered.
- Monitor industry trends and competitor activities to provide insights that can enhance service delivery.
- Participate in regular training and development sessions to stay updated on best practices and new technologies.
- Support the sales team by providing operational insights that can aid in closing deals and enhancing client relationships.
Requirements
- Demonstrated experience in supporting enterprise or blue-chip clients with annual expenditures exceeding 1 million pounds.
- Proven track record in managing high-value commercial transactions effectively.
- Proficient in Microsoft Office Suite, particularly Excel, Word, and PowerPoint, with the ability to create complex spreadsheets and presentations.
- Familiarity with Salesforce or similar Customer Relationship Management (CRM) software for tracking client interactions and transactions.
- Excellent organizational skills, coupled with strong communication abilities, both written and verbal.
- Effective time management skills, with the capability to prioritize tasks in a fast-paced environment.
Nice to have
- Previous experience working within a medium to large IT reseller or channel partner, providing valuable industry insight.
- Knowledge of vendor registration and pricing systems, including but not limited to Cisco, Dell, Juniper, Palo Alto, HPE, and Nutanix.
- Advanced proficiency in Salesforce, enabling efficient management of client relationships and transactions.
- Experience in managing or supporting large corporate accounts, enhancing understanding of client needs and expectations.
Skills & tools
- Proficient in Microsoft Office applications (Excel, Word, PowerPoint) for daily tasks and reporting.
- Experience with Salesforce or equivalent CRM systems to manage client data and interactions.
- Familiarity with vendor systems such as Cisco, Dell, Juniper, Palo Alto, HPE, and Nutanix to streamline operational processes.
Practical notes
- Standard working hours are from 9:00 am to 5:30 pm, Monday through Friday, allowing for a structured workday.
- The position operates on a hybrid model, permitting two days of remote work each week for better work-life balance.
- Occasional travel may be required, up to 10 percent, which could include international trips depending on client needs.
- Flexibility may be necessary, as some evening or weekend work could arise to meet project deadlines or client demands.
- Candidates must have the legal right to work in the UK, as this role does not provide visa sponsorship.
- The company employs AI tools for reviewing applications and transcribing interviews; candidates have the option to opt out of these processes without any repercussions.
Client Operations Specialist in Reading employer: Thinkahead
AHEAD is an exceptional employer that fosters a culture of belonging and inclusivity, ensuring every voice is valued and heard. With a strong emphasis on employee growth, we offer opportunities for professional development through training, certifications, and access to cutting-edge technologies in our state-of-the-art lab. Located in the UK, we provide a dynamic work environment where collaboration and innovation thrive, making it an ideal place for Project Managers looking to make a meaningful impact.
