Salary: £26,000 - 27,000 per year
Requirements:
- We require at least some basic IT experience.
- We require excellent communication skills.
- We require a basic technical understanding to solve simple problems.
- We prefer basic knowledge of network troubleshooting.
- We need someone able to work under their own initiative and motivated to learn.
- We need a team player who contributes to team discussions and seeks clarification when unsure.
- We require excellent customer service skills and an exceptional telephone manner.
- We require basic knowledge of ITIL standards.
- We require good knowledge of Microsoft operating systems and products, with an emphasis on Windows 10 and Microsoft Office 365, and the ability to operate confidently with minimal guidance.
- We require basic knowledge of iOS and Android mobile operating systems.
- We require a full UK drivers licence or someone working towards obtaining one.
Responsibilities:
- We provide first line support to end users on hardware, software, network, and connectivity issues via telephone, email, chat, self-service, and in person.
- We carry out initial triage and diagnosis of problems and resolve issues where possible in a timely manner in line with SLAs.
- We complete service request fulfilment, including ordering new equipment and arranging delivery or configuration before it is sent to the customer.
- We carry out testing when updates are released for our ServiceNow platform.
Technologies:
- Android
- Hardware
- Support
- ITIL
- ITSM
- Mobile
- Network
- Office 365
- ServiceNow
- Windows
- iOS
More:
We are hiring a 1st Line IT Support Analyst to act as the central point of contact for 1st line IT incidents and service requests, supporting internal customers across multiple sites. The role is based on site in Perth and follows two alternating shift patterns: 8.00 am to 4.30 pm and 9.00 am to 5.30 pm. We offer training opportunities and long-term employment, and the salary is circa £26,000 depending on experience, rising to £27,000 after the probationary period.
last updated 36 week of 2026
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IT Support Analyst in Perth employer: Think Staffing
Join a dynamic and supportive engineering team in Dursley, Gloucestershire, where your contributions will directly impact the development of bespoke products. Our company fosters a collaborative work culture that prioritises knowledge sharing and employee growth, offering competitive salaries, comprehensive health care benefits, and a generous holiday allowance. With a focus on long-term career development, this is an excellent opportunity for those looking to advance their skills in embedded software and digital electronics.
