At a Glance
- Tasks: Handle customer enquiries and provide top-notch service via phone and email.
- Company: Join a dynamic team in a remote sales environment with a focus on customer care.
- Benefits: Flexible remote work, competitive salary, and opportunities for professional growth.
- Other info: Work from home with occasional office visits in Farringdon; apply now!
- Why this job: Make a real difference by helping customers and building relationships across teams.
- Qualifications: Fluent in Spanish and English, with strong communication and customer service skills.
The predicted salary is between 25000 - 30000 £ per year.
We are now recruiting for a Spanish and must be able to get to the offices in Farringdon twice a month. Please do also make it clear on your CV and application which languages you can speak as we will only be able to consider those with Spanish and English language skills.
Duties
- Handle incoming customer enquiries via phone, email and other channels, providing excellent customer service at all times.
- Place outbound calls to customers to advise and/or obtain information necessary to process orders and resolve issues.
- Record all customer interactions ensuring that issues are resolved in a professional and timely manner.
- Monitor and process web order returns.
- Web order tracking.
- Liaise and build relationships with Marketing, Technical Support, Finance, Operations and Sales to ensure effective resolution on all customer enquiries.
- Work with Sales Admin to ensure accuracy with web order processing.
- Interact and communicate with our supplier and vendor partners regarding customer activity/orders.
- Monthly report showing support statistics from Zendesk and general update on Support for EMEA region.
- Assist the Ecommerce Manager as required in carrying out ad-hoc tasks.
Knowledge and Skills Requirements
- Spanish and English language skills are a must-have.
- Previous use of a CRM or Orders system would be useful.
- Experience of a customer ticketing system would be a major advantage.
- Excellent communication skills (both written and verbal) including a warm telephone manner.
- Customer service experience is essential with a genuine interest in customer care.
- Excellent organizational skills with ability to multi-task and extremely detail oriented.
- Ability to resolve complaints and queries ensuring a high level of customer service.
- Able to follow direction and complete tasks independently.
- Proactive and highly motivated team player.
- Proficient in all Microsoft Office Packages.
- Ability to work to tight deadlines and be able to demonstrate excellent time management skills.
We are looking to shortlist for this role immediately, please apply and call Bobby on 01442-600-100 for more info.
Remote Sales Administrator Spanish & English speaking - Remote in York employer: Think Specialist Recruitment
As a Remote Sales Administrator, you will thrive in a dynamic and supportive work environment that values bilingual communication and exceptional customer service. Our company fosters a culture of collaboration and growth, offering opportunities for professional development while allowing flexibility with remote work and occasional office visits in Farringdon. Join us to be part of a team that prioritises employee well-being and encourages meaningful contributions to our customer-centric mission.
Contact Details:
Think Specialist Recruitment Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Remote Sales Administrator Spanish & English speaking - Remote in York
✨Tip Number 1
Make sure you brush up on your Spanish and English before any interviews. We want to see you confidently switch between languages, so practice common phrases and customer service scenarios. It’ll show you’re ready to handle those incoming enquiries like a pro!
✨Tip Number 2
Don’t just wait for the interview; reach out! If you have questions about the role or the company, drop us a message. It shows initiative and gives you a chance to make a great first impression before you even step into the interview.
✨Tip Number 3
Prepare some examples of how you've provided excellent customer service in the past. We love hearing about real experiences, so think of specific situations where you went above and beyond to help a customer. This will really set you apart!
✨Tip Number 4
Finally, don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it makes it easier for us to keep track of all the amazing candidates like you who are eager to join our team.
We think you need these skills to ace Remote Sales Administrator Spanish & English speaking - Remote in York
Some tips for your application 🫡
Show Off Your Language Skills:Make sure to highlight your Spanish and English language skills right at the top of your CV. We want to see that you can communicate effectively in both languages, so don’t be shy about showcasing your fluency!
Tailor Your CV to the Role:When applying, tweak your CV to reflect the specific duties mentioned in the job description. We love seeing how your previous experience aligns with what we’re looking for, so make it relevant!
Highlight Customer Service Experience:Since customer service is key for this role, share examples of your past experiences where you’ve provided excellent support. We want to know how you’ve handled enquiries and resolved issues in a professional manner.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it makes it easier for us to keep track of all applicants!
How to prepare for a job interview at Think Specialist Recruitment
✨Show Off Your Language Skills
Since this role requires fluency in both Spanish and English, make sure to highlight your language skills prominently on your CV and during the interview. Be prepared to demonstrate your proficiency by switching between languages if asked, as this will show your comfort level and capability.
✨Know the Company and Its Products
Do a bit of homework on the company and its offerings. Familiarise yourself with their customer service approach and any recent news or updates. This knowledge will help you answer questions more effectively and show that you're genuinely interested in the role.
✨Prepare for Customer Scenarios
Think about common customer service scenarios you might face in this role. Prepare examples from your past experience where you successfully resolved issues or provided excellent service. This will demonstrate your problem-solving skills and ability to handle customer enquiries professionally.
✨Highlight Your Organisational Skills
Given the need for excellent organisational skills and the ability to multi-task, be ready to discuss how you manage your time and prioritise tasks. Share specific examples of how you've handled multiple responsibilities in previous roles, which will reassure them of your capability to thrive in a fast-paced environment.
