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- Tasks: Provide technical support to customers and moderate user-generated content.
- Company: Join a global organisation that values music and technology.
- Benefits: Enjoy remote work flexibility, a competitive salary, and monthly catch-ups in London.
- Why this job: Combine your passion for music with customer support in a vibrant digital community.
- Qualifications: Experience in the music industry and strong technical customer service skills are essential.
- Other info: Full-time role with a starting salary of up to £33k plus bonuses.
We are now recruiting for a Technical Support Specialist on a permanent basis to work for a global organisation. Although the role is fully remote based, there will be a 1-day induction in their Farringdon based office and possibly the requirement to go into that office for a catchup once a month.
The focus of this role will be to provide technical customer support to customers and resolving issues in a timely manner, managing end-user inquiries over the phone/email as well as moderating user-generated content to facilitate a good digital community.
An essential requirement to this role will be the need to have some form of experience in the music industry, ideally this will be experience working with DJ hardware/software, Rekordbox or even experience of DJing yourself to some degree.
Ideally to be considered for this position you’ll need great communication skills and must have proven experience of working with end users/customers to provide some form of technical customer support. This is very much a full time and permanent position and will be paying a starting salary of up to £33k + a bonus of 7.5% of salary. You’ll be working Monday to Friday and a standard 35-hour week rota will be put in place and can be flexibly based around core office hours.
All equipment for this role will be provided but you must have a suitable working space and solid wifi connection. Please note before applying that to be considered you must have some form of solid technical customer support experience and must be able to get to the offices in Farringdon at least once a month or we will be unable to consider you for this position.
Duties:- Technical customer queries answered in a timely manner via phone/email.
- Implement the online moderation guideline, working alongside stakeholders across the Company to guarantee its effectiveness.
- Review and moderate all user-generated content and profiles, encompassing forums, comments, images, videos, and audio, coordinating with relevant team when needed.
- Oversee the banned user process, track, and remove previously banned users.
- Maintain and update Moderation Guidelines.
- Produce reports on moderation statistics, issues, and outcomes.
- Consistently provide feedback and insights from community moderation.
- Stay updated on industry and company information, anticipating potential issues.
- Rekordbox, DJ hardware/software or experience as a DJ are a must-have in order to be considered.
- Strong technical customer service experience is an absolute essential requirement for this position.
- Please make it clear if you speak any other languages other than English as this is something that would be of interest.
- Excellent communication skills.
- Team player willing to get involved in resolving issues.
- The ability to be able to work from home as well as get into London once a month.
- Must hold the full-time right to work in the UK.
We are looking to shortlist for this role immediately, please apply and call Bobby for more info.
Technical Support Specialist - Musical Hardware/Software employer: Think Specialist Recruitment
Contact Detail:
Think Specialist Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Specialist - Musical Hardware/Software
✨Tip Number 1
Familiarise yourself with DJ hardware and software, especially Rekordbox. If you have experience using these tools, be ready to discuss specific features or challenges you've encountered, as this will demonstrate your hands-on knowledge during any interviews.
✨Tip Number 2
Brush up on your technical customer support skills. Think of examples where you've successfully resolved customer issues, particularly in a tech context. Being able to articulate these experiences will show that you're well-prepared for the role.
✨Tip Number 3
Since the role involves moderating user-generated content, consider researching best practices in online community management. This knowledge can help you stand out as someone who understands the importance of maintaining a positive digital environment.
✨Tip Number 4
Make sure you have a reliable workspace set up at home, as well as a solid Wi-Fi connection. During the interview process, be prepared to discuss how you plan to manage your work-from-home setup effectively, as this shows your commitment to the role.
We think you need these skills to ace Technical Support Specialist - Musical Hardware/Software
Some tips for your application 🫡
Highlight Relevant Experience: Make sure to emphasise any experience you have in the music industry, particularly with DJ hardware/software or as a DJ. This is crucial for standing out in your application.
Showcase Technical Support Skills: Clearly outline your technical customer support experience. Provide specific examples of how you've successfully resolved customer issues in the past, as this is a key requirement for the role.
Tailor Your CV and Cover Letter: Customise your CV and cover letter to reflect the skills and experiences mentioned in the job description. Use keywords from the listing to demonstrate that you are a perfect fit for the position.
Communicate Your Availability: In your application, mention your ability to work remotely and your willingness to attend the Farringdon office once a month. This shows that you understand the requirements of the role.
How to prepare for a job interview at Think Specialist Recruitment
✨Show Your Passion for Music
Make sure to express your enthusiasm for the music industry during the interview. Share any personal experiences you have with DJ hardware/software or even your own DJing experiences. This will demonstrate your genuine interest in the role and help you connect with the interviewers.
✨Highlight Your Technical Support Experience
Be prepared to discuss your previous technical customer support roles in detail. Provide specific examples of how you've successfully resolved customer issues, especially in a tech-related context. This will showcase your problem-solving skills and ability to handle inquiries effectively.
✨Familiarise Yourself with Rekordbox
Since knowledge of Rekordbox is essential for this position, take some time to familiarise yourself with the software before the interview. Being able to discuss its features and functionalities will show that you're proactive and serious about the role.
✨Prepare Questions About the Role
Have a few thoughtful questions ready to ask the interviewer about the role and the company. This not only shows your interest but also helps you gauge if the company culture and expectations align with your career goals.
