At a Glance
- Tasks: Support customers, process orders, and liaise with teams to enhance delivery.
- Company: Established business in St Albans with a supportive team culture.
- Benefits: Competitive salary, great benefits, and flexible working after probation.
- Other info: Fast-paced environment with opportunities for career advancement.
- Why this job: Join a growing team and elevate your career in customer support.
- Qualifications: Previous SAP experience and strong communication skills required.
The predicted salary is between 27450 - 33550 £ per year.
Think Specialist Recruitment are delighted to be supporting a well established business within the St Albans area. Due to growth, this company have an exciting opportunity for a candidate with previous sales administration experience to join their growing team. The suitable candidate will be working within a team environment, providing support to customers over the phone and via email, dealing with engineers, processing orders and more.
Monday - Friday - Predominantly office based with some flexibility after probation. Competitive salary with great benefits.
Must have SAP experience.
Some of the duties will include:
- Handling customer enquiries by phone and email
- Processing orders and providing quotations and pricing information
- Managing customer orders, deliveries and delivery expectations
- Liaising with production, logistics and sales teams to resolve queries and improve delivery times
- Setting up and maintaining customer accounts
- Managing customer portals and online orders
- Preparing delivery notes and invoices
- Supporting Sales Engineers with customer activity, sales leads and order information
- Managing incoming orders through a shared inbox
- Making occasional outbound calls to customers and prospects and updating the CRM
- Supporting credit control and following company procedures
- Building strong relationships with key customer contacts
The suitable candidate:
- Must have previous experience with SAP
- A strong communicator on all levels
- Strong customer service skills
- High level of attention to detail
- Able to work in a fast paced environment
- Great team player
- Strong written and verbal communication skills
- Must be based within a commutable distance to St Albans
Looking for the next step in your career?
Order Processing and Customer Support Coordinator - SAP in St Albans employer: Think Specialist Recruitment
Think Specialist Recruitment is an excellent employer that fosters a dynamic and collaborative work culture in Pinner, England. With a strong emphasis on employee growth, we offer opportunities for professional development and skill enhancement, making it an ideal place for marketing professionals to thrive. Our commitment to innovation and teamwork ensures that every team member contributes meaningfully to our B2B campaigns, while enjoying the unique advantages of working in a supportive and engaging environment.
Contact Details:
Think Specialist Recruitment Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Order Processing and Customer Support Coordinator - SAP in St Albans
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Think Specialist Recruitment. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Think Specialist Recruitment before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Order Processing and Customer Support Coordinator - SAP in St Albans
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Think Specialist Recruitment:Your cover letter is your chance to shine! Tell us why you want to work at Think Specialist Recruitment specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Think Specialist Recruitment!
How to prepare for a job interview at Think Specialist Recruitment
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
