Service Delivery Manager

Are you an experienced Service Delivery Manager who thrives on managing high-value customer relationships, driving service excellence and identifying commercial opportunities? Think Specialist Recruitment are delighted to be working with a leading business to recruit a Service Delivery Manager to take ownership of some of their largest and most strategically important customer accounts. This is a high-profile role where you ll be trusted to build strong relationships with senior stakeholders, ensure exceptional service delivery and act as the bridge between customer requirements and internal operational teams. Salary - 70,000 plus benefits Monday - Friday - Office based in Watford Some of the duties will include: Own and develop relationships with key customer stakeholders Become the trusted primary contact for your portfolio of major accounts Lead regular service review meetings with customers, presenting performance, KPIs, issues and improvement plans Ensure service delivery consistently meets agreed contractual commitments Proactively identify and resolve customer issues, managing escalations through to completion Work closely with internal operational and technical teams to deliver outstanding customer outcomes Analyse service performance and identify opportunities for continuous improvement Prepare compelling proposals and executive-level reports tailored to customer requirements Maintain a strong understa...