At a Glance
- Tasks: Coordinate field engineers and manage service requests in a fast-paced environment.
- Company: Join a rapidly growing business with a nationwide network of technical services.
- Benefits: Competitive salary, hybrid working, and opportunities for career growth.
- Other info: Dynamic team environment with a focus on efficiency and collaboration.
- Why this job: Perfect for problem solvers who thrive on providing excellent customer service.
- Qualifications: Organisational skills and a proactive attitude are essential.
The predicted salary is between 27000 - 27000 £ per year.
Location: Hemel Hempstead
Salary: 27,000
Hours: 8:30am - 5:30pm Monday - Friday, Hybrid
About the Company
We are recruiting on behalf of a well-established and rapidly growing business that operates a nationwide network of technical equipment and services. Due to continued growth, they are looking for a proactive and organised Service Coordinator to join their busy operations team. This is a fantastic opportunity for someone who enjoys problem solving, coordinating engineers, working in a fast-paced environment and providing excellent customer service.
The Role
Working as part of a busy operations team, you will be responsible for coordinating field engineers, managing service requests and ensuring work is completed within agreed service levels. You will work closely with engineers, contractors and internal departments to ensure issues are resolved efficiently whilst keeping accurate records and providing regular updates throughout the process.
Key Responsibilities
- Coordinating field engineers across the UK
- Raising, updating and prioritising service tickets
- Scheduling work and allocating jobs to the appropriate engineers
- Liaising with third-party contractors and service providers
- Monitoring service requests and ensuring SLA targets are achieved
- Producing and updating daily operational reports
- Responding to enquiries from internal departments
- Maintaining accurate records
Service Coordinator (Field Services) employer: Think Specialist Recruitment
Join a dynamic and rapidly expanding company in Hemel Hempstead, where your role as a Service Coordinator will be pivotal in ensuring seamless operations and exceptional customer service. With a strong emphasis on employee growth, you will benefit from a supportive work culture that values problem-solving and teamwork, alongside competitive salary and hybrid working options. This is an excellent opportunity to develop your skills in a fast-paced environment while contributing to a nationwide network of technical services.
Contact Details:
Think Specialist Recruitment Recruitment Team
