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For Companies At a Glance
- Tasks: Manage customer calls and schedule service appointments efficiently.
- Company: Join a thriving recruitment agency focused on support staff across Herts, Beds, and Bucks.
- Benefits: Enjoy hybrid working, competitive salary, and additional pay for on-call duties.
- Why this job: Be part of a dynamic team, enhance your organisational skills, and make a real impact.
- Qualifications: Ideal for juniors or graduates with strong communication and multitasking abilities.
- Other info: Weekend cover required; share an on-call phone for emergencies.
The predicted salary is between 19200 - 28800 £ per year.
Scheduling Administrator – Dunstable Think Specialist Recruitment are delighted to be working on an exclusive basis once again with a thriving and established organisation in Houghton Regis. Our client is currently looking to recruit for a new Scheduler to join their busy operations team. This role would see the successful candidate reporting to the Scheduling and Parts team leader, where you would be responsible for managing and driving the Customer experiencing within our client\’s busy reactive service side of the business. You would be expected to schedule customer calls in line with achieving Customer SLA\’s. The ideal candidate will be someone who is a quick responder, well organised and can demonstrate a great attention to detail. We would be really keen to speak with candidates who have previous experience working in a scheduling/call planning role. This is a permanent role paying a salary of £24k. Hybrid working is on offer from the outset! You would be required to work from our clients Houghton Regis office Monday to Wednesday, and then work remotely on Thursday and Friday. Please note that due to the nature of our client\’s business there is the need to provide weekend cover. Our client has an \”on-call phone\” for emergencies which the team share on a weekly basis. On average you\’d expect to have the phone 1 in every 10 weeks, and you are paid additionally for that week. Duties: Logging calls from customers in a timely manner, ensure that you input all relevant information into the system correctly. Allocating service calls via the system to our client\’s internal engineers and third-party suppliers. Juggling a busy workload throughout the day to ensure that all high priority calls are attended to as and when they come in. Ensuring Customer SLA\’s are achieved at all times. Proactively completing customer updates on our client\’s portals/database to ensure the customer has visibility at all times as to the status of their service call and when they can expect engineer attendance. Building strong working relationships with engineers to ensure smooth running of processes. Liaise with subcontractors to ensure correct paperwork is received, whilst ensuring any issues are escalated as required. Guaranteeing that engineers are fully briefed of the works ahead of attending with all job notes taken down accurately. Managing client expectations should any engineer\’s attendances be delayed. Completing relevant risk assessments to ensuring engineers will not be turned away from site on arrival. Ordering parts and assigning to the appropriate engineer resource for a timely attendance. Keeping the customer informed of expected attendance time and dates (via phone, email and portals). Regularly contributing to the service on-call rota to support the out of hours operation of the business. Candidate Requirements: Our client is willing to speak with candidates at a Junior or Graduate level. Strong communicator, happy to deal with a heavy volume of calls and confident speaking to a number of different stakeholders at any given time. Good geographic knowledge is advantageous. Able to multitask and work to tight deadlines. Demonstrate the ability to foster positive working relationships with engineers and co-workers to drive the best results for the business. Experience managing customer expectations in a busy, KPI-led environment. Exceptional written and verbal communication. Skilled at foreseeing issues and preventing them from occurring. Looking for the next step in your career? Think Specialist Recruitment. Think Specialist Recruitment is an independent support staff recruitment agency based in Hemel Hempstead and working across the Herts, Beds and Bucks area. We specialise in permanent and temporary recruitment with areas of expertise including; administration, customer service/call centre, PA/secretarial, human resources, accountancy and finance, sales admin/sales support, marketing and IT Helpdesk/IT support
Scheduling Administrator employer: Think Specialist Recruitment
Contact Detail:
Think Specialist Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Scheduling Administrator
✨Tip Number 1
Familiarise yourself with the key responsibilities of a Scheduling Administrator. Understanding the importance of managing customer expectations and achieving SLAs will help you demonstrate your suitability for the role during any discussions.
✨Tip Number 2
Highlight your organisational skills in conversations. Since the role requires juggling multiple tasks and prioritising calls, be ready to share examples of how you've successfully managed similar workloads in the past.
✨Tip Number 3
Showcase your communication skills by preparing to discuss how you've built strong relationships with colleagues or clients. This is crucial for a Scheduling Administrator, as you'll need to liaise effectively with engineers and subcontractors.
✨Tip Number 4
Be proactive in discussing your experience with scheduling or call planning. If you have relevant experience, make sure to mention it, as this will set you apart from other candidates and show that you're ready to hit the ground running.
We think you need these skills to ace Scheduling Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in scheduling or call planning roles. Emphasise your organisational skills, attention to detail, and ability to manage customer expectations.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific examples from your past experiences that demonstrate your ability to handle a busy workload and communicate effectively with various stakeholders.
Showcase Relevant Skills: Highlight skills that are crucial for the Scheduling Administrator position, such as multitasking, strong communication, and geographic knowledge. Use bullet points to make these stand out in your application.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is essential for this role.
How to prepare for a job interview at Think Specialist Recruitment
✨Showcase Your Organisational Skills
As a Scheduling Administrator, being organised is key. Prepare examples from your past experiences where you successfully managed multiple tasks or schedules. This will demonstrate your ability to handle the busy workload expected in this role.
✨Communicate Clearly and Confidently
Since the role involves liaising with various stakeholders, practice clear and confident communication. Be ready to discuss how you've effectively communicated in previous roles, especially in high-pressure situations.
✨Demonstrate Attention to Detail
Attention to detail is crucial for this position. Bring up specific instances where your attention to detail made a difference, such as avoiding scheduling conflicts or ensuring accurate information was logged.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills. Think about potential challenges you might face in the role, like managing customer expectations during delays, and prepare your responses to show how you'd handle them.
