Sales Order Processor (SAP)

Think Specialist Recruitment are delighted to be working with a large well-respected international company who are a market leader in their field. Our client is currently looking to recruit a Senior Order Processor to join their busy and fast-paced orders department. To be considered for this role, the candidate will need to have strong experience using SAP in a previous role. This position is a critical role within our client's team where you will play a vital role in supporting our clients' customers to ensure their orders are processed in a timely manner and that the customer experience is seamless throughout.

You will be working in close collaboration with the sales team and service department throughout. You will be responsible for dealing with key account handling duties, demonstrating an ability to manage high-value relationships with professionalism and accuracy. The successful candidate will possess an advanced SAP skillset, with experience in stock control through SAP and coordination with third-party warehouses to ensure smooth logistics and product availability. This is a fully office-based role to start with; however, with training and probation being completed, you will then have the opportunity to work this role on a hybrid basis. The core hours for this role are Monday to Friday 8:30am - 5pm. Our clients are offering a starting salary of up to £35k, along with an attractive package of company perks including an annual bonus, substantial company pension, and private health insurance.

Duties:

• Prepare quotations and process orders through SAP accurately and in a timely manner.
• Coordinate deliveries with distributors.
• Maintain customer data in SAP according to guidelines.
• Ensure all order updates are inputted on the database.
• Record all delivery data following every order.
• Manage order book and deliveries to reflect customer requirements.
• Keep track of all UK deliveries.
• Liaise with warehouse to ensure all delivery instructions are communicated.
• Book site surveys and ensure all installations are arranged where required.
• Handle all inbound customer service calls within a timely manner.
• Oversee all returns shipments.

Candidate Requirements:

• Proven experience in managing high-volume, business-critical Key Accounts within demanding environments.
• Strong experience in Sales administration and Customer service is a must.
• Advanced working knowledge of SAP is a must, with experience using this for order entry, availability checks, delivery tracking, and invoicing.
• Proactive, enthusiastic, and open-minded individual who can demonstrate a positive mindset when problem-solving.
• Understanding of stock control principles, backorders, and product lead times.
• Exposure to order lifecycle management, starting at quotation through to delivery and after-sales support.
• Able to work independently and self-motivated to follow through on those responsibilities.
• Strong team player, who is helpful, empathetic, and can show a balanced approach.
• Resilient under pressure and able to handle confrontation with a polite and well-mannered tone.
• Results-driven individual who is able to manage multiple tasks at any given time.
• Skilled in identifying solutions and solving problems to ensure a happy Customer experience.
• Detail-oriented, especially with order processing, pricing, and agreements.
• Proactive and confident communicator.
• Strong written communication skills; able to convey information in a concise, structured, and professional manner.