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For Companies At a Glance
- Tasks: Handle customer enquiries, process returns, and resolve issues in a dynamic team.
- Company: Leading organisation near St Albans with a supportive work culture.
- Benefits: Competitive salary, Monday to Friday hours, and a collaborative environment.
- Why this job: Join a passionate team and enhance your customer service skills while making a difference.
- Qualifications: Previous customer service experience and strong communication skills required.
- Other info: Great opportunity for career growth in a thriving recruitment agency.
The predicted salary is between 23000 - 26000 £ per year.
Think Specialist Recruitment are pleased to be working with a leading organisation based on the outskirts of St Albans. This company have an exciting opportunity for a candidate with previous experience within customer service to join their business working within a team of 4. This opportunity would suit someone with previous office based customer service experience, as well as someone who is a good team player.
Salary: £27,000 - £30,000 depending on experience
Working Hours: Monday - Friday 9:00am - 5:30pm - Office based
Duties will include:
- Handling customer enquiries through tickets and emails within a timely manner
- Processing customer returns and sales orders
- Resolving customer issues professionally through to resolution
- Working with other departments to enhance customer service
- Working with suppliers to deal with product returns, tracking the status of returns and exchanges
- Ensuring prompt ordering of replacement stock through internal system
- Prepare and maintain documentation for returns including shipping labels
- Working with internal teams to find suitable replacement for products
- Monitor department inbox to ensure timely response to customer enquiries
The suitable candidate:
- Previous experience within customer service
- Familiar with supplier returns procedures
- Great written and verbal communication skills
- High level of attention to detail
- Great team player with the ability to work independently
- Strong organisational skills
Customer Service Executive in Saint Albans employer: Think Specialist Recruitment
Contact Detail:
Think Specialist Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Executive in Saint Albans
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the hunt for a Customer Service Executive role, and who knows? They might just have the inside scoop on openings.
✨Tip Number 2
Prepare for those interviews! Research the company and think about how your previous customer service experience aligns with their needs. Practise common interview questions so you can showcase your skills confidently.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities that could be perfect for you. Plus, it’s a great way to ensure your application gets seen by the right people.
We think you need these skills to ace Customer Service Executive in Saint Albans
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your previous customer service experience. We want to see how you've handled enquiries and resolved issues in the past, so don’t hold back on those examples!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our team. Mention your communication skills and attention to detail, as these are key for the role.
Show Off Your Team Spirit: We love team players! In your application, share experiences where you’ve worked collaboratively with others. This will show us that you can thrive in our small team environment.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at Think Specialist Recruitment
✨Know Your Customer Service Basics
Brush up on your customer service principles before the interview. Be ready to discuss how you've handled customer enquiries, resolved issues, and worked with teams in the past. This will show that you understand the role and can hit the ground running.
✨Showcase Your Communication Skills
Since great written and verbal communication is key for this role, prepare examples of how you've effectively communicated with customers and colleagues. Practise articulating your thoughts clearly and confidently during the interview.
✨Demonstrate Attention to Detail
Be prepared to discuss specific instances where your attention to detail made a difference. Whether it was processing returns or ensuring accurate documentation, highlight how your meticulous nature contributes to excellent customer service.
✨Emphasise Teamwork and Independence
This role requires both teamwork and the ability to work independently. Think of examples that showcase your ability to collaborate with others while also being self-sufficient. This balance is crucial for success in a small team environment.
