At a Glance
- Tasks: Handle customer enquiries and provide top-notch service via phone and email.
- Company: Join a dynamic team in a remote role with a focus on customer care.
- Benefits: Flexible remote work, competitive salary, and opportunities for growth.
- Other info: Must visit Farringdon office twice a month; immediate shortlisting available.
- Why this job: Make a real difference in customer experiences while working from home.
- Qualifications: Fluent in Spanish and English, with strong communication and organisational skills.
The predicted salary is between 25000 - 30000 £ per year.
We are now recruiting for a Spanish and must be able to get to the offices in Farringdon twice a month. Please do also make it clear on your CV and application which languages you can speak as we will only be able to consider those with Spanish and English language skills.
Duties:
- Handle incoming customer enquiries via phone, email and other channels, providing excellent customer service at all times.
- Place outbound calls to customers to advise and/or obtain information necessary to process orders and resolve issues.
- Record all customer interactions ensuring that issues are resolved in a professional and timely manner.
- Monitor and process web order returns.
- Web order tracking.
- Liaise and build relationships with Marketing, Technical Support, Finance, Operations and Sales to ensure effective resolution on all customer enquiries.
- Work with Sales Admin to ensure accuracy with web order processing.
- Interact and communicate with our supplier and vendor partners regarding customer activity/orders.
- Monthly report showing support statistics from Zendesk and general update on Support for EMEA region.
- Assist the Ecommerce Manager as required in carrying out ad-hoc tasks.
Knowledge and Skills Requirements:
- Spanish and English language skills are a must-have.
- Previous use of a CRM or Orders system would be useful.
- Experience of a customer ticketing system would be a major advantage.
- Excellent communication skills (both written and verbal) including a warm telephone manner.
- Customer service experience is essential with a genuine interest in customer care.
- Excellent organizational skills with ability to multi-task and extremely detail oriented.
- Ability to resolve complaints and queries ensuring a high level of customer service.
- Able to follow direction and complete tasks independently.
- Proactive and highly motivated team player.
- Proficient in all Microsoft Office Packages.
- Ability to work to tight deadlines and be able to demonstrate excellent time management skills.
We are looking to shortlist for this role immediately, please apply and call Bobby on 01442-600-100 for more info.
Remote Sales Administrator Spanish & English speaking - Remote in Norfolk employer: Think Specialist Recruitment
Think Specialist Recruitment is an excellent employer, offering a supportive team environment in Bradford where you can thrive as a Credit Controller. With a focus on employee growth and development, the company provides benefits such as private healthcare and a generous pension contribution, making it a rewarding place to build your career while ensuring healthy cash flow for clients.
Contact Details:
Think Specialist Recruitment Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Remote Sales Administrator Spanish & English speaking - Remote in Norfolk
✨Tip Number 1
Make sure you brush up on your Spanish and English skills before any interviews. We want to see you confidently switch between languages, so practice common customer service scenarios in both tongues!
✨Tip Number 2
When you get that interview, don’t just talk about your experience—show us how you can handle customer enquiries like a pro! Think of examples where you’ve gone above and beyond for customers.
✨Tip Number 3
Get familiar with CRM systems and customer ticketing tools. If you’ve used them before, share those experiences! If not, do a bit of research so you can chat about how you’d tackle order processing.
✨Tip Number 4
Finally, don’t forget to apply through our website! It’s the best way to ensure your application gets seen. And if you have questions, give Bobby a call—he’s ready to help you out!
We think you need these skills to ace Remote Sales Administrator Spanish & English speaking - Remote in Norfolk
Some tips for your application 🫡
Show Off Your Language Skills:Make sure to highlight your Spanish and English language skills right at the top of your CV. We want to see that you can communicate effectively in both languages, so don’t be shy about showcasing your fluency!
Tailor Your CV to the Role:When applying, tweak your CV to reflect the specific skills and experiences mentioned in the job description. We love seeing how your background aligns with what we’re looking for, so make it easy for us to connect the dots!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid fluff and focus on your relevant experience and skills. This will help us quickly see why you’d be a great fit for our team!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining the StudySmarter family!
How to prepare for a job interview at Think Specialist Recruitment
✨Show Off Your Language Skills
Since this role requires both Spanish and English, make sure to highlight your proficiency in both languages during the interview. You could even prepare a few sentences in Spanish to demonstrate your fluency, especially if the interviewer switches to Spanish.
✨Know Your Customer Service Basics
Brush up on key customer service principles and be ready to share examples from your past experiences. Think about how you’ve handled difficult situations or resolved complaints, as these stories will showcase your ability to provide excellent customer care.
✨Familiarise Yourself with CRM Systems
If you have experience with CRM or order systems, be prepared to discuss it. If not, do a bit of research on common systems used in sales administration. Showing that you understand how these tools work can give you an edge.
✨Demonstrate Your Organisational Skills
This role requires excellent organisational skills and the ability to multitask. Be ready to talk about how you manage your time and prioritise tasks, perhaps by sharing a specific example of a busy period where you successfully juggled multiple responsibilities.
