At a Glance
- Tasks: Assist customers with enquiries and process online orders in a dynamic team.
- Company: Join a leading specialist in customer service based in Luton.
- Benefits: Enjoy a competitive salary, employee discounts, themed lunch events, and hybrid working options.
- Other info: Work Monday to Friday, 9am - 5pm, with excellent training and development opportunities.
- Why this job: Perfect for school leavers or grads eager to kickstart their career in customer service.
- Qualifications: Positive attitude, good communication skills, and a willingness to learn.
We have a new project based in an office in Luton for an 8-month Fixed Term Contract. This is very much a customer service and orders focused role, dealing with general customer enquiries, email orders, and deliveries.
You'd have the chance to work with one of the UK's leading specialists in their field in this project and the opportunity to join and work alongside their busy customer orders fulfilment team until the end of March 2027. The Orders Department is the beating heart of the business; processing customer sales orders and ensuring that they deliver great service to their customers, focusing on online/email-based orders.
A role like this would be ideal for someone with a really positive and can-do attitude. Given this team has a fantastic reputation for training and developing people, it could be ideal for someone with the right attitude but perhaps not much experience, such as school leavers or graduates. This is very much a hybrid role once fully trained and settled into the position.
Hours/days are Monday to Friday from 9am to 5pm. The salary on offer for this role is £26,000. They offer a number of benefits including employee discount schemes, themed lunch event days, free on-site parking, and opportunities for hybrid working.
Duties:
- Responding to emails.
- Processing sales orders.
- Providing information on changes to orders.
- Managing order/delivery discrepancies.
- Processing collections and credits.
- Setting up and supporting customers with online ordering.
- Dealing with orders and other queries.
- Following business processes to ensure a right first-time approach.
- Arranging special deliveries such as same-day, booking in, reworks, and other non-standard delivery requirements.
- Dealing with returns and receipting stock.
Candidate requirements:
- Confident in liaising with customers and sales teams to resolve any issues via email.
- High levels of both accuracy and attention to detail.
- Good communicator both verbal and written - excellent written communication skills.
- Works well under pressure.
- Numerate.
- Team player who works well with others; both in their team and the wider company.
- Able to manage their own workload and prioritise appropriately.
- Problem solver.
- Self-starter, able to use own initiative.
Looking for the next step in your career? Think Specialist Recruitment. Think Specialist Recruitment is an independent support staff recruitment agency based in Hemel Hempstead, working across the Herts, Beds, and Bucks area. We specialise in permanent, temporary, and contract recruitment with areas of expertise including administration, customer service/call centre, PA/secretarial, human resources, accountancy and finance, sales admin/sales support, marketing, and IT Helpdesk/IT support.
Customer Service Advisor in Luton employer: Think Specialist Recruitment
Think Specialist Recruitment is an excellent employer, offering a supportive team environment in Bradford where you can thrive as a Credit Controller. With a focus on employee growth and development, the company provides benefits such as private healthcare and a generous pension contribution, making it a rewarding place to build your career while ensuring healthy cash flow for clients.
Contact Details:
Think Specialist Recruitment Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor in Luton
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Think Specialist Recruitment.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Think Specialist Recruitment. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Customer Service Advisor in Luton
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Think Specialist Recruitment.
How to prepare for a job interview at Think Specialist Recruitment
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Think Specialist Recruitment's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Think Specialist Recruitment offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
