Transport Planner in Hemel Hempstead

We are exclusively working with a long-standing client based in Hemel Hempstead. Our client is an award-winning company within international logistics and transport, and we are looking to recruit a Transport Planner to join their team.

In this pivotal role, you will be responsible for planning and coordinating international road transport operations, managing complex activities to ensure smooth and efficient deliveries across multiple countries. A strong commitment to quality, reliability, and going the extra mile is essential. This is a full-time role, working Monday to Friday, typically either 8:30 to 17:00 or 9:00 to 17:30. Please note before applying: due to the location, we can only consider candidates that drive and have access to a vehicle.

Benefits

• £30,000 – £32,000 salary
• 25 days holiday (plus bank holidays)
• Company bonus scheme
• Hybrid working
• Private Health Insurance
• Enhanced Company Pension Scheme
• Employee incentive programme
• Free parking

Key Responsibilities

• Plan and schedule daily international and cross-border road transport operations, optimising routes and resources.
• Collaborate closely with drivers and partners to ensure schedules are met and operations remain on track.
• Monitor vehicle movements to ensure smooth, efficient transport flows.
• Proactively monitor orders, prioritise outstanding shipments, and ensure everything is processed and delivered on schedule.
• Manage collections and deliveries, ensuring all transport data is recorded and maintained accurately in the system.
• Manage queries with a focus on prompt resolution to ensure consistently high service quality.
• Maintain high service standards by managing transport processes with precision and attention to detail.

What We're Looking For

• Significant operational experience and a proven track record in a comparable role within an international transport and logistics environment.
• Minimum 3–4 years experience in route planning and optimisation in an international road transport environment (HGV trucks in particular).
• Good understanding of legal compliance and regulations.
• Mature personality and confidence with excellent interpersonal skills – able to manage challenging interactions with hauliers and drivers while maintaining a respectful, solution-oriented approach.
• Ability to deal with demanding customers professionally and calmly, ensuring customer satisfaction even in challenging situations.
• Friendly, open-minded, and professional – able to foster good relationships with colleagues, hauliers, customers, and management.
• High energy and results-oriented, able to tackle problems involving variables in non-standardised situations.
• Proactive attitude, taking ownership of tasks and responsibilities without requiring continuous oversight.
• Thrives when working independently; capable of making decisions and handling any situation that may arise within the team or across different areas of the business.
• Able to work under pressure – the logistics industry is fast-paced, and the candidate must handle high-pressure situations, particularly during peak seasons, while maintaining a structured and solution-driven mindset.
• Ability to handle multiple tasks and manage competing priorities effectively.
• Quick learner – must be able to quickly understand our Transport Management System and company processes.
• Excellent communication skills and professional manners – the role involves frequent interaction with management, customers, and hauliers.
• Proficient in MS Office – experience with Teams, Outlook, Word, Excel, and Office 365 is required.
• Committed to long-term employment – we are looking for someone who is seeking a stable, long-term role.

About the Agency

Think Specialist Recruitment is an independent support staff recruitment agency based in Hemel Hempstead and working across the Herts, Beds and Bucks area. We specialise in permanent, temporary and contract recruitment with expertise in administration, customer service/call centre, PA/secretarial, human resources, accountancy and finance, sales admin/sales support, marketing and IT Helpdesk/IT support.