At a Glance
- Tasks: Manage customer orders, returns, and provide support via phone and email.
- Company: Join a friendly specialist distributor in Hemel Hempstead.
- Benefits: Competitive salary, full training, and no weekend work.
- Other info: Opportunity to attend industry events and work in a supportive team.
- Why this job: Combine your passion for technology with a varied role and career growth.
- Qualifications: Interest in technology and strong communication skills preferred.
Location: Hemel Hempstead
Hours: 8:30am - 4:30pm
Salary: £26,000 - £30,000
We are recruiting on behalf of a well-established specialist distributor business based in Hemel Hempstead. This is a fantastic opportunity for someone with some form of experience and open to more entry-level candidates with the right attitude as full training will be provided.
This role would suit someone with a genuine interest in technology, who enjoys a varied role and wants to build a long-term career within the industry. You will be working Monday to Friday, from 8.30am to 4.30pm with an hour's lunch break, based in the Maylands area in Hemel Hempstead, a few minutes walk from the shops.
The Role:
This is a varied position combining warehouse operations with customer support and product administration. You will be responsible for:
- Preparing customer orders
- Managing returns and repairs
- Maintaining equipment
- Providing first-line support to customers via phone and email
- Attending industry trade shows and events from time to time
Key Responsibilities:
- Receiving, checking and booking in deliveries
- Picking, packing and dispatching customer orders
- Managing customer returns and repair requests
- Preparing and maintaining demo equipment
- Providing first-line support to customers by phone and email
- Updating CRM systems and maintaining accurate records
- Liaising with suppliers, service centres and internal departments
- Monitoring stock levels and assisting with stock control
- Supporting the wider operations team with day-to-day warehouse activities
- Attending industry exhibitions and trade shows when required
About You:
We are looking for someone who:
- Has a genuine interest in technology
- Is confident speaking with customers over the phone
- Has excellent written communication skills and can write professional emails
- Has good attention to detail and a strong memory for processes and product information
- Is organised and able to manage a variety of tasks
- Enjoys providing excellent customer service
- Is comfortable using computers and learning new systems
- Works well both independently and as part of a team
Previous warehouse, logistics or customer service experience would be an advantage.
What's on Offer?
- Full product and systems training
- Opportunity to work with leading professional brands
- Friendly and supportive team
- Varied role combining warehouse, customer support and administration
- Opportunity to attend industry trade shows and events
- Long-term career development within a growing specialist business
- Monday to Friday working hours with no weekend work
Looking for the next step in your career? Think Specialist Recruitment.
Operations & Customer support assistant in Hemel Hempstead employer: Think Specialist Recruitment
Join a well-established specialist distributor in Hemel Hempstead, where you'll find a supportive and friendly work culture that values your growth. With full training provided, this role offers a unique blend of warehouse operations and customer support, allowing you to develop your skills while enjoying a varied day-to-day experience. Benefit from a Monday to Friday schedule, opportunities to attend industry events, and the chance to build a long-term career in a thriving business.
Contact Details:
Think Specialist Recruitment Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Operations & Customer support assistant in Hemel Hempstead
✨Get Chatty at Local Community Events
Dive into local meetups or community events related to customer support. These gatherings are a goldmine for making connections and learning more about what companies like Think Specialist Recruitment value in entry-level hires. Just think of it as networking over snacks!
✨Show Off Your People Skills
Create a small digital portfolio showcasing your communication skills. You could include relevant scenarios or customer interactions—real or hypothetical. This isn't just for show; it gives hiring managers at places like Think Specialist Recruitment a taste of how you handle customer queries.
✨Leverage Internship Platforms
Don't sleep on popular internship platforms that focus on entry-level roles in customer support. Websites like Handshake can link you directly to companies looking for fresh talent. The earlier you start exploring these options, the better your chances at landing something with Think Specialist Recruitment!
✨Join Customer Support Forums
Participate in online forums and communities specifically for customer support professionals. Places like Help Scout’s community or even subreddits can give you insights into what skills are in demand. Plus, it’s a great way to network and discover hidden job opportunities at companies like Think Specialist Recruitment.
We think you need these skills to ace Operations & Customer support assistant in Hemel Hempstead
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear and friendly communication is crucial. Make sure your CV highlights any previous experience where you've resolved customer queries or collaborated with a team. We love to see examples where you've turned a challenge into a positive experience!
Tailor Your Cover Letter with Enthusiasm:For an entry-level role like this one, your cover letter shouldn’t just be a summary of your CV. Instead, share why you're excited about customer support, and express your eagerness to help others. Let's see your personality shine through—tell us why you're a great fit for Think Specialist Recruitment!
Highlight Relevant Experience:Even if you haven't worked in customer support before, include any relatable experiences—like part-time jobs, volunteer work, or internships. Show us how these have equipped you with the soft skills needed to thrive in this role, like problem-solving and patience.
Keep It Simple and Straightforward:Your CV should be easy to read—no fancy fonts or excessive jargon. Use bullet points to break down your responsibilities and achievements and stick to a clean layout. This helps us quickly see your qualifications and gives a professional vibe, even for an entry-level position!
How to prepare for a job interview at Think Specialist Recruitment
✨Brush Up on Your Communication Skills
In customer support, communication is key. Practise explaining complex issues in straightforward language. You might even get role-play scenarios during the interview, so be ready to show off those skills!
✨Show Your Problem-Solving Prowess
Employers love seeing how you handle customer queries. Think of specific instances where you’ve resolved conflicts or helped someone out. Bring these scenarios to the table, as they can help demonstrate your problem-solving capabilities!
✨Familiarise Yourself with Common Tools
Get to grips with popular customer support tools like Zendesk or Freshdesk. Even if you haven’t used them before, being able to talk about them or their features can show you’re proactive about getting up to speed.
✨Express Your Willingness to Learn
As this is an entry-level position, they want to see your eagerness to grow. Highlight your adaptability and enthusiasm for customer support. Share any relevant experiences or coursework that show you’re committed to developing your skills!
