At a Glance
- Tasks: Coordinate operations, manage support tickets, and ensure smooth communication between teams.
- Company: Join a growing business in Hemel Hempstead with a collaborative culture.
- Benefits: Earn £13.95 per hour, enjoy flexible working, and access career development opportunities.
- Other info: Exciting temp-to-perm opportunity with varied responsibilities and potential for growth.
- Why this job: Make a real impact by supporting customers and engineers in a dynamic environment.
- Qualifications: Strong customer service and administration experience; IT skills are a plus.
The predicted salary is between 13.95 - 13.95 £ per hour.
- Operations Coordinator - Hemel Hempstead
- £13.95 per hour + holiday pay | Weekly Pay | Hybrid Working | Temp-to-Perm Opportunity
Are you a customer-focused administrator who enjoys problem-solving, keeping things organised and making sure everything runs smoothly?
Think Specialist Recruitment is working exclusively with a local client in Hemel Hempstead to recruit an Operations Coordinator to join their extremely busy and growing team.
This is a fantastic opportunity to join an expanding business in a varied role combining customer service, administration, technical support coordination and scheduling.
Initially offered on a temporary basis, there is the potential for the position to become permanent for the right person.
You’ll be joining a collaborative team where no two days are quite the same, playing an important role in keeping operations running efficiently, supporting field-based engineers and ensuring customer queries are dealt with promptly and professionally.
The best bit?
You don’t need to come from a technical background.
If you have strong customer service and administration experience, enjoy learning new systems and are confident juggling multiple priorities, this could be an excellent next step in your career.
What will you be doing?
You'll act as a key point of contact for technical support queries, coordinating tickets, liaising with engineers and keeping customers and internal teams updated throughout the process.
- Managing support tickets: Raising, updating, prioritising and escalating tickets to ensure issues are dealt with efficiently.
- Coordinating engineers: Allocating tickets to the appropriate departments and field-based engineers across the UK, taking location and requirements into account.
- Supporting customers: Responding to queries, providing accurate updates and managing expectations throughout the resolution process.
- Working with suppliers: Building and maintaining strong working relationships with external vendors.
- Monitoring live issues: Monitoring unit feeds, identifying potential problems and supporting troubleshooting activities.
- Reporting and administration: Maintaining daily reports, updating documentation and ensuring records remain accurate and up to date.
- Keeping operations moving: Working closely with engineers and internal teams to resolve issues, manage priorities and deliver excellent service.
What are we looking for?
We’re looking for someone who is proactive, organised and comfortable working in a fast-paced environment where priorities can change throughout the day.
You’ll ideally have
- Previous experience in customer service and administration - both are essential.
- Strong IT skills and the ability to pick up new systems and processes quickly.
- Excellent written and verbal communication skills.
- Good attention to detail and strong organisational skills.
- The ability to multitask, prioritise effectively and remain calm under pressure.
- A customer-first mindset and a practical approach to problem-solving.
- Commercial awareness and the confidence to use your own initiative.
Experience that would really make you stand out
- Working within an operations, service delivery or technical support team.
- Using ticketing or helpdesk systems.
- Coordinating schedules, appointments or field-based engineers.
What's in it for you?
- £13.95 per hour + holiday pay, with weekly pay while temping.
- Equivalent to approximately £29,000 per year on a full-time basis.
- A genuine temporary-to-permanent opportunity.
- Flexible and hybrid working available during the temporary assignment.
- The opportunity to join a growing business with exciting expansion plans.
- Varied responsibilities and the chance to develop new operational and technical skills.
- If you move into a permanent position, the additional benefits include:
- Salary of up to £29,000, depending on experience.
- 26 days' annual leave, plus the option to purchase additional days.
- Healthcare plan.
- Enhanced parental leave.
- Volunteering days.
- Opportunities for career progression and further development.
- Working hours
• Monday to Friday, with shifts on either
- Both shifts include a one-hour lunch break.
The role is based in Hemel Hempstead, with flexible and hybrid working available.
If you're looking for a role that offers more variety than a traditional administration position, enjoy helping people and want the opportunity to develop your career within a growing operations team, this could be the perfect fit.
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Operations Coordinator in Hemel Hempstead employer: Think Specialist Recruitment
Think Specialist Recruitment is an excellent employer that fosters a dynamic and collaborative work culture in Pinner, England. With a strong emphasis on employee growth, we offer opportunities for professional development and skill enhancement, making it an ideal place for marketing professionals to thrive. Our commitment to innovation and teamwork ensures that every team member contributes meaningfully to our B2B campaigns, while enjoying the unique advantages of working in a supportive and engaging environment.
Contact Details:
Think Specialist Recruitment Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Operations Coordinator in Hemel Hempstead
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Think Specialist Recruitment. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Think Specialist Recruitment before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Operations Coordinator in Hemel Hempstead
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Think Specialist Recruitment:Your cover letter is your chance to shine! Tell us why you want to work at Think Specialist Recruitment specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Think Specialist Recruitment!
How to prepare for a job interview at Think Specialist Recruitment
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
