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- Tasks: Manage customer accounts and guide clients through the course sign-up process.
- Company: Join a leading accredited training organisation with a supportive team.
- Benefits: Earn £15.38 per hour plus bonuses, with flexible remote work options.
- Why this job: Make a difference by helping others find the right courses for their future.
- Qualifications: Experience in customer service or sales, with strong communication skills.
- Other info: Opportunity for permanent role after 3 months; monthly site visits required.
The predicted salary is between 12 - 18 £ per hour.
We are now recruiting for an experienced and capable candidate to join one of the world's leading accredited training organisations on a temporary basis in converting initial enquiries and taking them through the full process until the point of sign-up.
In this role, you would be working as a Customer Account Manager, supporting a full client base and following up with them. On a daily basis, you would be speaking to clients who have registered a valid interest in this specific line of courses. You will be trained to provide information to these potential service users and book informative calls with them to discuss the course in detail.
The person coming into this role will need to have some form of previous customer service (with upselling/consultative sales), sales or account management experience. Please ensure this experience is clear when applying.
This is a temporary position, paid at the hourly equivalent of a full-time role with a £30k salary, which translates to a weekly pay at an hourly rate of £15.38 plus monthly bonuses. You would be working Monday to Friday, 9am to 5pm. This role is mainly remote, but please be aware that once a month you will be required to attend a site in Hemel Hempstead for the day. Therefore, we can only consider those based in or around Hemel Hempstead with a reasonable commute.
Please note, this role falls within the sales department but there is NO form of outbound or cold sales. Although this is a temporary position for the next 3 months, there is a possibility of this role becoming permanent.
What's expected of you:
- Full management of a sales/customer database and the management, planning and follow-ups to ensure they all receive the contact and information required.
- Managing communications through calls, emails and online chats.
What do we need:
- Experience within sales, account management or some form of customer service experience which clearly demonstrates the ability to upsell.
- CRM system knowledge.
- A natural ability to forge quick and good relationships.
- 10/10 communication skills.
- The ability to work from home and have a dedicated workspace is a must.
- We can only consider those within a reasonable commuting distance to Hemel Hempstead.
We are currently recruiting for this role and looking for candidates that we can interview ASAP, so do not hesitate to get in touch with Bobby by applying.
Looking for the next step in your career? Think Specialist Recruitment.
Customer Account Manager in Hemel Hempstead employer: Think Specialist Recruitment
Contact Detail:
Think Specialist Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Account Manager in Hemel Hempstead
✨Tip Number 1
Get to know the company! Research their values, mission, and recent news. This will help you tailor your conversations and show genuine interest when you chat with them.
✨Tip Number 2
Practice your pitch! Be ready to explain how your previous customer service or sales experience makes you the perfect fit for the Customer Account Manager role. Keep it concise and engaging.
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn. They can provide insider tips and might even put in a good word for you!
✨Tip Number 4
Apply through our website! It’s the quickest way to get your application noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Customer Account Manager in Hemel Hempstead
Some tips for your application 🫡
Show Off Your Experience: Make sure to highlight your previous customer service, sales, or account management experience in your application. We want to see how you've successfully upsold or managed client relationships before!
Tailor Your Application: Don’t just send a generic CV! Tailor your application to reflect the skills and experiences that match the Customer Account Manager role. We love seeing candidates who take the time to connect their background with what we’re looking for.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate well-structured applications that make it easy for us to see why you’d be a great fit for the team!
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s the quickest way for us to receive your application and get the ball rolling on your potential new role!
How to prepare for a job interview at Think Specialist Recruitment
✨Showcase Your Customer Service Skills
Make sure to highlight your previous customer service experience during the interview. Be ready to share specific examples of how you've successfully upsold or managed client relationships in the past.
✨Know the Company and Role
Do your homework on the training organisation and understand their courses. This will help you answer questions confidently and show that you're genuinely interested in the role of Customer Account Manager.
✨Demonstrate Communication Skills
Since this role requires excellent communication, practice articulating your thoughts clearly. You might want to prepare for common interview questions and rehearse your answers to ensure you come across as confident and articulate.
✨Prepare for Remote Work Questions
As the role is mainly remote, be prepared to discuss your home office setup and how you manage your time effectively. Highlight any previous remote work experience to reassure them of your ability to thrive in this environment.
