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- Tasks: Manage aftersales for prestige vehicles, ensuring smooth operations and exceptional customer service.
- Company: Join a premium automotive business with a focus on excellence.
- Benefits: Competitive salary, supportive team environment, and opportunities for professional growth.
- Why this job: Be part of a dynamic team delivering top-notch aftersales support in the automotive industry.
- Qualifications: Experience with prestige vehicles, strong communication skills, and organisational abilities.
- Other info: Central role with high responsibility and excellent career development prospects.
Working Hours: Monday to Friday: 8:00am - 5:30pm (2 x 15-minute breaks + 30-minute lunch) One Saturday per month: 8:00am - 12:00pm
Location: Bovingdon
Salary: 35,000 - 50,000
Are you an experienced aftersales professional with a passion for prestige vehicles and strong Bodyshop knowledge? We are looking for someone who can confidently communicate technical information to customers while keeping service and coachworks operations running smoothly. This is a key role supporting a premium automotive business, offering the chance to be part of a team delivering exceptional customer service and operational excellence.
What you’ll be doing:
- Book customer vehicles for service, repairs, and Bodyshop work, managing collections and deliveries.
- Arrange MOTs and manage service, warranty, and MOT reminders.
- Liaise with workshop teams, insurers, and engineers to coordinate estimates, approvals, and repairs.
- Provide professional, confident communication with customers via phone, email, and in person.
- Maintain accurate records, raise and invoice job sheets, and support general department admin.
- Order mechanical and Bodyshop parts and coordinate vehicle valeting on completion.
- Support day-to-day workshop coordination, including assisting technicians and apprentices.
- Promote the department's expertise to customers and ensure a premium experience.
What we’re looking for:
Essential:
- Previous experience with prestige or premium vehicle brands.
- Strong Bodyshop knowledge, including estimates, accident repair processes, and insurer liaison.
- Excellent customer service and communication skills.
- Strong organisational skills and attention to detail.
- Proficient in Microsoft Office, dealer management systems.
- Full UK driving licence.
Desirable:
- Experience producing vehicle condition reports.
- Knowledge of diagnostics or fault reporting.
- Workshop or team coordination experience, supporting apprentices.
- Manufacturer-specific training in aftersales.
Why this role?
This is a fantastic opportunity to join a prestige automotive business in a central, high-responsibility role. You will work closely with the Service Advisor, Workshop Supervisor, and Coachworks team, and play a key part in ensuring customers receive the highest standard of aftersales support.
Aftersales Manager in Hemel Hempstead employer: Think Specialist Recruitment
Contact Detail:
Think Specialist Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Aftersales Manager in Hemel Hempstead
✨Tip Number 1
Network like a pro! Reach out to your connections in the automotive industry, especially those who know about aftersales. A friendly chat can lead to insider info on job openings that aren't even advertised yet.
✨Tip Number 2
Prepare for interviews by practising common questions related to aftersales management. We recommend role-playing with a friend or using online resources to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your passion for prestige vehicles during interviews. Share specific experiences where you provided exceptional customer service or resolved complex issues. This will help you stand out as a candidate who truly cares.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Aftersales Manager in Hemel Hempstead
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with prestige vehicles and Bodyshop knowledge. We want to see how your skills match the role, so don’t be shy about showcasing your relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about aftersales and how you can contribute to our team. Keep it professional but let your personality come through.
Show Off Your Communication Skills: Since this role involves a lot of customer interaction, make sure your application reflects your excellent communication skills. Whether it’s in your CV or cover letter, we want to see how you can confidently convey technical information.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Think Specialist Recruitment
✨Know Your Stuff
Make sure you brush up on your knowledge of prestige vehicles and Bodyshop processes. Be ready to discuss specific examples from your past experience that showcase your expertise in aftersales management.
✨Communicate Like a Pro
Since this role involves a lot of customer interaction, practice how you would explain technical information clearly and confidently. Think about how you can make complex topics easy to understand for customers who may not have a technical background.
✨Show Off Your Organisational Skills
Prepare to demonstrate your organisational abilities during the interview. You might be asked how you manage bookings, coordinate with teams, or handle multiple tasks at once, so have some examples ready that highlight your attention to detail.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions that show your interest in the company and the role. Inquire about their approach to customer service or how they support their team in delivering exceptional aftersales care.
