At a Glance
- Tasks: Deliver top-notch support to customers via calls, emails, and live chat.
- Company: Join a multi-award-winning UK-wide organisation with a people-first approach.
- Benefits: Enjoy 33 days holiday, private healthcare, and a competitive salary starting at £24,945.
- Other info: Hybrid working model with excellent career growth opportunities.
- Why this job: Be part of a supportive team and make a real difference in customer experiences.
- Qualifications: Previous customer service experience and strong communication skills required.
Central Glasgow (Hybrid Working) £24,945.96 Full-time | 35 hours per week | Monday-Friday (8am-6pm shifts)
We are currently working with a well-established and multi-award-winning business, a UK-wide organisation who are looking to expand their Customer Service team due to continued growth. This is a fantastic opportunity to join a collaborative and forward-thinking business that puts both its customers and employees at the heart of everything they do.
There is a very competitive salary on offer starting at £24,900 and increasing after probation and at the 1 year mark. This is very much a full-time and permanent role, you would be working a shift pattern of 9-5 for the first 8 weeks, and then after this a rota that consists of 3x shifts, 8-4, 9-5 and 10-6 with an hour's lunch. The office is based in Central Glasgow so has good public transport links. Please note that we can only consider candidates who will be able to interview in the coming 2 weeks and start asap.
The Role
- Handling inbound calls from customers and stakeholders
- Responding to email and live chat enquiries
- Updating and maintaining internal systems and customer records
- Supporting with general administrative tasks
- Managing client queries and building strong working relationships
- Ensuring all data is handled sensitively and in line with regulations
About You
- Previous experience within a customer service environment
- Strong communication skills, both written and verbal
- Ability to multitask and manage a busy workload
- High attention to detail and accuracy
- Confident using Microsoft Office and CRM systems
- A team player with a proactive and positive approach
What's on Offer
- In addition to a competitive salary and hybrid working model, the business offers an excellent benefits package, including:
- 33 days holiday (including bank holidays) plus your birthday off
- 4x salary life insurance
- Pension scheme with up to 8% employer contribution
- Private healthcare (including immediate family cover)
- 24/7 GP access
- Wellbeing cash plan and voluntary dental cover
- Cycle to work scheme
- Reward & discount platform
If you're looking for a stable, long-term opportunity within a supportive and people-focused environment, I’d love to hear from you.
Customer Service Advisor in Glasgow employer: Think Specialist Recruitment
Join a multi-award-winning organisation in Central Glasgow as a Customer Service Advisor, where you will thrive in a collaborative and forward-thinking environment that prioritises both customer satisfaction and employee well-being. Enjoy a competitive salary, generous benefits including 33 days holiday, private healthcare, and a supportive work culture that fosters professional growth and development. With excellent public transport links and a hybrid working model, this is an ideal opportunity for those seeking meaningful and rewarding employment.
Contact Details:
Think Specialist Recruitment Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor in Glasgow
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Think Specialist Recruitment. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Think Specialist Recruitment before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Advisor in Glasgow
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Think Specialist Recruitment:Your cover letter is your chance to shine! Tell us why you want to work at Think Specialist Recruitment specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Think Specialist Recruitment!
How to prepare for a job interview at Think Specialist Recruitment
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
