At a Glance
- Tasks: Handle customer enquiries and provide top-notch service via phone and email.
- Company: Join a dynamic team in a remote role with a focus on customer care.
- Benefits: Flexible remote work, competitive pay, and opportunities for growth.
- Other info: Must visit Farringdon office twice a month; immediate shortlisting available.
- Why this job: Make a real difference in customer experiences while working from home.
- Qualifications: Fluent in Spanish and English, with strong communication skills.
The predicted salary is between 25000 - 30000 £ per year.
We are now recruiting for a Spanish and must be able to get to the offices in Farringdon twice a month. Please do also make it clear on your CV and application which languages you can speak as we will only be able to consider those with Spanish and English language skills.
Duties:
- Handle incoming customer enquiries via phone, email and other channels, providing excellent customer service at all times.
- Place outbound calls to customers to advise and/or obtain information necessary to process orders and resolve issues.
- Record all customer interactions ensuring that issues are resolved in a professional and timely manner.
- Monitor and process web order returns.
- Web order tracking.
- Liaise and build relationships with Marketing, Technical Support, Finance, Operations and Sales to ensure effective resolution on all customer enquiries.
- Work with Sales Admin to ensure accuracy with web order processing.
- Interact and communicate with our supplier and vendor partners regarding customer activity/orders.
- Monthly report showing support statistics from Zendesk and general update on Support for EMEA region.
- Assist the Ecommerce Manager as required in carrying out ad-hoc tasks.
Knowledge and Skills Requirements:
- Spanish and English language skills are a must-have.
- Previous use of a CRM or Orders system would be useful.
- Experience of a customer ticketing system would be a major advantage.
- Excellent communication skills (both written and verbal) including a warm telephone manner.
- Customer service experience is essential with a genuine interest in customer care.
- Excellent organizational skills with ability to multi-task and extremely detail oriented.
- Ability to resolve complaints and queries ensuring a high level of customer service.
- Able to follow direction and complete tasks independently.
- Proactive and highly motivated team player.
- Proficient in all Microsoft Office Packages.
- Ability to work to tight deadlines and be able to demonstrate excellent time management skills.
We are looking to shortlist for this role immediately, please apply and call Bobby on 01442-600-100 for more info.
Remote Sales Administrator Spanish & English speaking - Remote in Essex employer: Think Specialist Recruitment
Join a dynamic and supportive team as a Remote Sales Administrator, where your bilingual skills in Spanish and English will be valued. Our Farringdon office fosters a collaborative work culture, offering flexible remote work options while ensuring regular in-person engagement for team cohesion. With a strong focus on employee development and a commitment to exceptional customer service, we provide a rewarding environment that encourages growth and innovation.
Contact Details:
Think Specialist Recruitment Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Remote Sales Administrator Spanish & English speaking - Remote in Essex
✨Tip Number 1
Make sure you brush up on your Spanish and English before any interviews. We want to see you confidently switch between languages, so practice common phrases and customer service scenarios. This will show you're ready to handle those incoming enquiries like a pro!
✨Tip Number 2
Don’t just wait for the interview; reach out to us! A quick call to Bobby can help you stand out from the crowd. Ask questions about the role or the company – it shows you're genuinely interested and proactive.
✨Tip Number 3
Prepare some examples of how you've provided excellent customer service in the past. We love hearing about real experiences, so think of specific situations where you resolved issues or went above and beyond for a customer.
✨Tip Number 4
Finally, don’t forget to highlight your organisational skills! We’re looking for someone who can juggle multiple tasks, so be ready to discuss how you manage your time and keep everything on track during the interview.
We think you need these skills to ace Remote Sales Administrator Spanish & English speaking - Remote in Essex
Some tips for your application 🫡
Show Off Your Language Skills:Make sure to highlight your Spanish and English language skills right at the top of your CV. We want to see that you can communicate effectively in both languages, so don’t be shy about showcasing this in your application!
Tailor Your CV to the Role:When applying, tweak your CV to reflect the specific duties mentioned in the job description. We’re looking for someone who can handle customer enquiries and has experience with CRM systems, so make sure these skills shine through!
Be Professional Yet Personable:In your written application, strike a balance between professionalism and warmth. We value excellent communication skills, so let your personality come through while maintaining a professional tone.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Think Specialist Recruitment
✨Show Off Your Language Skills
Since this role requires both Spanish and English, make sure to highlight your language proficiency in your CV and during the interview. Practise speaking in both languages beforehand, so you can switch seamlessly if asked to demonstrate your skills.
✨Know the Company and Its Culture
Do a bit of research on the company’s values and culture. Understanding their approach to customer service will help you align your answers with what they’re looking for. This shows that you’re genuinely interested in being part of their team.
✨Prepare for Customer Scenarios
Think about common customer service scenarios you might face in this role. Prepare examples from your past experience where you successfully resolved issues or provided excellent service. This will demonstrate your problem-solving skills and customer care ethos.
✨Be Ready to Discuss Tech Skills
Familiarise yourself with CRM systems and customer ticketing software, as these are mentioned in the job description. If you have experience with specific tools, be ready to discuss how you used them effectively in previous roles.
