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- Tasks: Support customers with queries and provide empathetic service in a dynamic team.
- Company: Join a multi-award winning company with a vibrant culture.
- Benefits: Work from anywhere for 4 weeks, 30 days leave, private healthcare, and bonuses.
- Why this job: Make a real difference in customer experiences while growing your career.
- Qualifications: Experience in customer service and a friendly, professional manner.
- Other info: Enjoy hybrid working and convenient office location near the Metropolitan line.
The predicted salary is between 30000 - 42000 £ per year.
We are looking for a Customer Service Advisor to join a multi-award winning company at their Head Office in Watford. The company are looking for someone to join them on a temp to perm basis. The company offer fantastic benefits which include working from anywhere in the world for 4 weeks a year, 30 days of annual leave PLUS bank holidays, private healthcare and a generous annual bonus. As a Customer Service Advisor, you will be working with a team of people to respond to queries from existing customers to diagnose issues and provide additional support. Their modern, spacious offices are based near the Metropolitan line, and have free on-site parking, making it convenient for all commuters. Working Hours: Monday – Friday – 08:30am – 5:00pm Hybrid working (2 days in the Watford office and 3 days from home). Main duties to include: Supporting customers with technical queries Managing a shared inbox Running daily product reports and sharing with the senior leadership team Organising item collections, returns and sending out replacements Develop product knowledge and share with customers Consistently providing an empathetic level of customer serviceCandidate requirements: Experience within a customer service role Warm, friendly, calm and professional telephone manner Attention to detail Able to commute to Watford Please note, you must have rights to work in the UK to be shortlisted for the position. Looking for the next step in your career? Think Specialist Recruitment. Think Specialist Recruitment is an independent support staff recruitment agency based in Hemel Hempstead and working across the Herts, Beds and Bucks area. We specialise in permanent, temporary and contract recruitment with areas of expertise including administration, customer service/call centre, PA/secretarial, human resources, accountancy and finance, sales admin/sales support, marketing and IT
Customer Service Advisor employer: Think Specialist Recruitment
Contact Detail:
Think Specialist Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on their values and culture. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common customer service scenarios and how you'd handle them. This will boost your confidence and prepare you for those tricky questions during the interview.
✨Tip Number 3
Show off your soft skills! As a Customer Service Advisor, empathy and communication are key. Be ready to share examples of how you've successfully resolved customer issues in the past.
✨Tip Number 4
Apply through our website! We make it super easy for you to submit your application and get noticed. Plus, we’re here to support you every step of the way in landing that dream job!
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience that match the Customer Service Advisor role. Highlight any previous customer service experience and showcase your warm, friendly manner.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the role and how your background aligns with the company’s values. Keep it engaging and personal.
Showcase Your Attention to Detail: In customer service, attention to detail is key. Make sure your application is free from typos and errors. This shows us that you care about the quality of your work!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at Think Specialist Recruitment
✨Know the Company Inside Out
Before your interview, take some time to research the company thoroughly. Understand their values, mission, and the specific benefits they offer, like the ability to work from anywhere for four weeks a year. This knowledge will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Showcase Your Customer Service Skills
As a Customer Service Advisor, you'll need to demonstrate your experience in handling customer queries. Prepare examples from your past roles where you successfully resolved issues or provided exceptional service. Use the STAR method (Situation, Task, Action, Result) to structure your responses clearly.
✨Practice Empathy and Communication
Since the role requires a warm and friendly telephone manner, practice how you communicate your thoughts. Role-play with a friend or family member to refine your tone and ensure you come across as calm and professional. Remember, empathy is key in customer service!
✨Prepare Questions to Ask
Interviews are a two-way street, so prepare thoughtful questions to ask your interviewer. Inquire about the team dynamics, the training process for new hires, or how success is measured in the role. This shows your enthusiasm and helps you gauge if the company is the right fit for you.
