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- Tasks: Support customers by processing orders and resolving queries via phone and email.
- Company: Join a leading global manufacturer with a friendly customer service team.
- Benefits: Enjoy a part-time role with flexible hours, perfect for students around school schedules.
- Why this job: Gain valuable experience in customer service while building relationships with clients.
- Qualifications: Confident communicators with prior customer service experience are encouraged to apply.
- Other info: This is a fully office-based position, working 10.30am to 2.30pm, five days a week.
We are delighted to be exclusively recruiting for our client to help them find a confident and experienced Customer Service Advisor to provide vital support during busy hours within the business. Our client is a leading manufacturer with a global presence. You will be working as part of their small and approachable Customer Service team, taking orders from new and existing customers via email and phone.
Please note our client is looking for someone to join them on a Part Time basis; this role is a fully office-based position working 10.30am to 2.30pm five days per week. Our client will not consider hybrid working or shortened weeks as they need the candidate to provide cover for staff on holidays and lunch breaks. This position is paying a salary of £23,800 (for a full time equivalent), and is the perfect opportunity for someone who might be looking for a new role that can fit in around school hours.
Duties:
- Process customer orders via phone calls and emails.
- Answer incoming calls from Customers which may include a wide range of scenarios including product queries, delivery issues and order processing.
- Make outbound calls to existing customer base in order to build good relationships with long term customers.
- All general administrative duties that may arise.
- Liaise with the warehouse department to resolve any queries regarding orders and deliveries.
Candidate Requirements:
- Confident individual who is capable of dealing with a high volume of calls.
- Able to operate in a busy office environment.
- Good telephone manner, polite and adept at resolving Customer queries.
- Computer literate.
- Prior Customer Service experience.
- Experience working in a Call Centre environment is desired.
Customer Service Administrator (Part Time) employer: Think Specialist Recruitment
Contact Detail:
Think Specialist Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Administrator (Part Time)
✨Tip Number 1
Familiarise yourself with the company and its products. Understanding what they offer will help you answer customer queries more effectively and show your genuine interest in the role during any discussions.
✨Tip Number 2
Practice your telephone skills. Since this role involves a high volume of calls, consider role-playing common customer scenarios with a friend or family member to build your confidence and improve your communication skills.
✨Tip Number 3
Highlight your availability clearly. Since the position requires specific hours, make sure to communicate your flexibility and commitment to working the required schedule during any conversations with us.
✨Tip Number 4
Showcase your problem-solving abilities. Be prepared to discuss examples from your past experience where you've successfully resolved customer issues, as this will demonstrate your capability to handle the demands of the role.
We think you need these skills to ace Customer Service Administrator (Part Time)
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and requirements. Tailor your application to highlight your relevant experience in customer service and your ability to handle a high volume of calls.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your previous customer service roles, particularly any experience in a call centre environment. Use bullet points to make it easy to read and focus on achievements that demonstrate your skills.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific examples from your past experiences that showcase your ability to resolve customer queries and work effectively in a busy office environment.
Proofread Your Application: Before submitting your application, take the time to proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a customer service role.
How to prepare for a job interview at Think Specialist Recruitment
✨Show Your Customer Service Skills
Be prepared to discuss your previous customer service experience in detail. Highlight specific scenarios where you successfully resolved customer queries or handled difficult situations, as this will demonstrate your capability to thrive in a busy office environment.
✨Demonstrate Your Communication Skills
Since the role involves a lot of phone and email communication, practice articulating your thoughts clearly and politely. You might even want to do a mock interview with a friend to refine your telephone manner and ensure you come across as approachable and professional.
✨Familiarise Yourself with the Company
Research the company’s products and services before the interview. Understanding their offerings will not only help you answer questions more effectively but also show your genuine interest in the role and the company itself.
✨Prepare for Common Scenarios
Think about common customer service scenarios you might face, such as handling complaints or processing orders. Prepare your responses to these situations, as it will help you feel more confident during the interview when discussing how you would handle similar challenges.