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For Companies At a Glance
- Tasks: Manage customer enquiries, process orders, and support sales and logistics teams.
- Company: Join a successful company in Kings Langley, working with luxury brands in retail and hospitality.
- Benefits: Enjoy a permanent role with a supportive team and opportunities for growth.
- Why this job: Perfect for organised individuals who thrive in fast-paced environments and love delivering excellent service.
- Qualifications: Experience in customer service or administration, strong communication skills, and attention to detail required.
- Other info: Opportunity to work with some of the UK's largest names and gain valuable experience.
The predicted salary is between 28800 - 43200 £ per year.
We\’re working with a highly successful and long-established company based in Kings Langley, who are now seeking an experienced Customer Services Administrator to join their team on a permanent and full-time basis. Distributing to some of the UK\’s largest names in the retail and hospitality industry and generally working with very exciting and interesting luxury brands. In this role, you\’ll play a key part in managing customer enquiries, processing orders accurately, and supporting the sales and logistics teams to ensure seamless service from order to delivery. If you\’re organised, communicative, and enjoy working in a fast-paced environment, we\’d love to hear from you. Key Responsibilities Respond promptly and professionally to customer enquiries regarding deliveries, orders, and issues such as mis-picks or stock concerns. Process incoming orders accurately (including samples and internal requests), ensuring correct product selection, pricing, and delivery information. Liaise with sales and logistics teams to coordinate timely order fulfilment and proactively manage stock shortages. Maintain accurate customer contact details and CRM records. Deliver excellent customer service by handling concerns with a solution-focused mindset and representing the business positively. Support the team with administrative tasks including reporting and database management. Act as the point of contact between customers and internal departments, ensuring all updates and communications are clear and timely. Assist with compliance-related documentation and processes. Ideal experience Proven experience in a customer service or administrative role. Strong communication skills, both written and verbal. Excellent attention to detail and organisational abilities. Comfortable using Microsoft Office and CRM systems. A proactive and adaptable mindset with a team-focused attitude. Ability to work independently, prioritise effectively and meet tight deadlines. Knowledge of compliance requirements within a regulated industry (desirable). This is an excellent opportunity for someone who enjoys variety, takes pride in delivering high standards, and thrives in a supportive team environment. Think Specialist Recruitment is an independent support staff recruitment agency based in Hemel Hempstead and working across the Herts, Beds and Bucks area. We specialise in permanent, temporary and contract recruitment with areas of expertise including: administration, customer service/call centre, PA/secretarial, human resources, accountancy and finance, sales admin/sales support, marketing and IT Helpdesk/IT support
Customer Service Administrator employer: Think Specialist Recruitment
Contact Detail:
Think Specialist Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Administrator
✨Tip Number 1
Familiarise yourself with the luxury brands and retail companies that the organisation works with. Understanding their products and customer expectations will help you stand out during interviews and demonstrate your genuine interest in the role.
✨Tip Number 2
Brush up on your CRM system skills, as this role requires maintaining accurate records. If you have experience with specific systems, be ready to discuss how you've used them to improve customer service or streamline processes.
✨Tip Number 3
Prepare examples of how you've handled customer enquiries or complaints in the past. Highlight your problem-solving skills and ability to maintain a positive attitude under pressure, as these are key traits for success in this position.
✨Tip Number 4
Showcase your organisational skills by discussing how you prioritise tasks and manage deadlines. Being able to demonstrate your ability to juggle multiple responsibilities effectively will resonate well with the hiring team.
We think you need these skills to ace Customer Service Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and administration. Use keywords from the job description, such as 'organised', 'communicative', and 'attention to detail' to demonstrate your fit for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to thrive in a fast-paced environment. Mention specific examples of how you've successfully managed customer enquiries or processed orders in previous roles.
Highlight Relevant Skills: In your application, emphasise your strong communication skills and proficiency with Microsoft Office and CRM systems. Provide examples of how you've used these skills to improve customer satisfaction or streamline processes.
Showcase Your Team Spirit: Since the role involves liaising with sales and logistics teams, mention any experiences where you collaborated effectively with others. Highlight your proactive mindset and adaptability to show that you're a team player who can handle various tasks.
How to prepare for a job interview at Think Specialist Recruitment
✨Showcase Your Customer Service Skills
Be prepared to discuss your previous experience in customer service roles. Highlight specific examples where you successfully resolved customer issues or improved their experience, as this will demonstrate your ability to handle enquiries effectively.
✨Demonstrate Organisational Abilities
Since the role requires strong organisational skills, come ready to explain how you manage your tasks and prioritise effectively. You might want to share a time when you successfully juggled multiple responsibilities under tight deadlines.
✨Familiarise Yourself with CRM Systems
As the job involves maintaining accurate CRM records, it’s beneficial to have a basic understanding of how these systems work. If you’ve used any CRM software before, be sure to mention it and discuss how it helped you in your previous roles.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities, especially regarding customer complaints or order issues. Practising responses to common scenarios can help you articulate your thought process and solution-focused mindset during the interview.
