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- Tasks: Manage customer accounts and guide clients through the course sign-up process.
- Company: Join a leading accredited training organisation with a supportive team.
- Benefits: Earn £15.38 per hour plus monthly bonuses, with potential for permanent role.
- Why this job: Make a difference by helping others achieve their educational goals.
- Qualifications: Experience in sales or customer service with strong communication skills.
- Other info: Work remotely with occasional site visits; great opportunity for career growth.
The predicted salary is between 12 - 18 £ per hour.
We are now recruiting for an experienced and capable candidate to join one of the world's leading accredited training organisations on a temporary basis in converting initial enquiries and taking them through the full process until the point of sign-up.
In this role, you will be working as a Customer Account Manager, supporting a full client base and following up with them. On a daily basis, you will be speaking to clients who have registered a valid interest in specific courses. You will be trained to provide information to these potential service users and book informative calls to discuss the course in detail.
The ideal candidate will need to have previous customer service experience (with upselling/consultative sales), sales, or account management experience. Please ensure this experience is clear when applying.
This is a temporary position, with pay equivalent to a full-time role with a salary of £30,000, paid weekly at an hourly rate of £15.38 plus monthly bonuses. You will be working Monday to Friday, 9 am to 5 pm. This role is mainly remote, but you will be required to attend a site in Hemel Hempstead once a month. Therefore, we can only consider candidates based in or around Hemel Hempstead with a reasonable commute.
Please note, this role falls within the sales department, but there is NO outbound or cold sales involved. Although this is a temporary position for the next 3 months, there is a possibility of this role becoming permanent.
What's expected of you:
- Full management of a sales/customer database and the management, planning, and follow-ups to ensure all receive the necessary contact and information.
- Managing communications through calls, emails, and online chats.
What do we need:
- Experience within sales, account management, or customer service that demonstrates the ability to upsell.
- CRM system knowledge.
- A natural ability to forge quick and good relationships.
- 10/10 communication skills.
- The ability to work from home and have a dedicated workspace is a must.
- We can only consider those within a reasonable commuting distance to Hemel Hempstead.
We are currently recruiting for this role and looking for candidates that we can interview ASAP, so do not hesitate to get in touch with Bobby by applying.
Looking for the next step in your career? Think Specialist Recruitment.
Customer Account Manager employer: Think Specialist Recruitment
Contact Detail:
Think Specialist Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Account Manager
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being a part of their team.
✨Tip Number 2
Practice your pitch! You’ll need to communicate effectively with potential clients, so rehearse how you’d introduce yourself and explain your experience. Keep it concise but engaging!
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn. They can provide insider tips and might even put in a good word for you. Plus, it shows initiative!
✨Tip Number 4
Don’t forget to follow up! After your interview or any communication, send a thank-you email. It’s a simple way to stand out and reinforce your interest in the role.
We think you need these skills to ace Customer Account Manager
Some tips for your application 🫡
Show Off Your Experience: Make sure to highlight your previous customer service, sales, or account management experience in your application. We want to see how you've successfully upsold or managed client relationships before!
Tailor Your Application: Don’t just send a generic CV! Tailor your application to reflect the skills and experiences mentioned in the job description. We love seeing candidates who take the time to connect their background with what we’re looking for.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate well-structured applications that make it easy for us to see why you’d be a great fit for the Customer Account Manager role.
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s the quickest way for us to receive your application and start the conversation about your future with us!
How to prepare for a job interview at Think Specialist Recruitment
✨Know Your Customer Service Experience
Make sure you can clearly articulate your previous customer service, sales, or account management experience. Prepare specific examples where you've successfully upsold or managed client relationships, as this will demonstrate your capability for the role.
✨Familiarise Yourself with CRM Systems
Since the role requires knowledge of CRM systems, brush up on any relevant software you've used in the past. If you have experience with specific platforms, be ready to discuss how you utilised them to manage customer interactions effectively.
✨Practice Your Communication Skills
As communication is key in this role, practice articulating your thoughts clearly and confidently. Consider doing mock interviews with a friend or family member to refine your ability to engage in conversation, whether over the phone or via email.
✨Understand the Company and Its Courses
Research the training organisation and the courses they offer. Being knowledgeable about their services will not only help you answer questions but also allow you to ask insightful ones, showing your genuine interest in the position and the company.
