At a Glance
- Tasks: Support a busy team with administration and customer service tasks.
- Company: Join a well-established business with a friendly and supportive culture.
- Benefits: Competitive salary, 28 days holiday, workplace pension, and ongoing training.
- Other info: Long-term career opportunities within a growing business.
- Why this job: Make a real impact by delivering excellent customer service in a dynamic environment.
- Qualifications: Previous administration experience and strong communication skills required.
Location: Chesham
Salary: £29,000 - £32,000 depending on experience
Hours: Monday - Friday, 8:00am - 5:00pm
Fully Office-based
About the Company
We are looking for a Customer Service Administrator to join a well-established business to support their busy and growing team. This varied role would suit an organised administrator with strong customer service skills who enjoys working in a fast-paced environment and building positive relationships with customers and colleagues.
The Role
This is a varied administration role supporting a busy team who are managing multiple projects. You will be responsible for coordinating appointments, managing resident communications, maintaining accurate records and producing reports to support the smooth delivery of projects. This role would suit someone who enjoys administration, has strong organisational skills and takes pride in delivering excellent customer service.
Key Responsibilities
- Coordinating appointments for surveys, inspections and planned works
- Sending letters, emails and updates to residents
- Maintaining accurate records, databases and communication logs
- Updating trackers and project information
- Monitoring appointments, cancellations and access requests
- Recording and tracking resident enquiries and complaints
- Producing weekly and monthly reports
- Supporting project mobilisation and administration
- Preparing meeting agendas, minutes and action logs
- Managing diaries and supporting scheduling activities
- Liaising with residents, site teams and project managers
- Providing general administrative support to the wider team
About You
We are looking for someone who:
- Has previous administration experience
- Has excellent communication skills, both written and verbal
- Is highly organised and able to manage multiple tasks
- Has strong attention to detail
- Is confident using Microsoft Office, including Word, Excel and Outlook
- Has a professional and friendly telephone manner
- Can work well independently and as part of a team
- Enjoys providing excellent customer service
- Remains calm and professional when dealing with enquiries or complaints
Experience within property, maintenance, construction, housing or customer service environments would be an advantage.
What's on Offer?
- Salary of £29,000 - £32,000 depending on experience
- 28 days holiday including bank holidays
- Workplace pension
- Ongoing training and development
- Friendly and supportive team environment
- Long-term career opportunities within a growing business
If you're an organised administrator with excellent customer service skills and are looking for your next opportunity, we'd love to hear from you.
Customer Service Administrator in Chesham employer: Think Specialist Recruitment
Join a well-established business in Chesham as a Customer Service Administrator, where you will thrive in a friendly and supportive team environment. With a competitive salary of £29,000 - £32,000, 28 days of holiday, and ongoing training opportunities, this role offers a pathway for long-term career growth while allowing you to utilise your strong organisational and customer service skills in a dynamic setting.
Contact Details:
Think Specialist Recruitment Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Administrator in Chesham
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Think Specialist Recruitment. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Think Specialist Recruitment before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Administrator in Chesham
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Think Specialist Recruitment:Your cover letter is your chance to shine! Tell us why you want to work at Think Specialist Recruitment specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Think Specialist Recruitment!
How to prepare for a job interview at Think Specialist Recruitment
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
