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- Tasks: Join our team as a Call Handler, making and taking calls while handling admin tasks.
- Company: Support a national company on a temporary project in Waltham Forest.
- Benefits: Enjoy weekly pay of £12/hour plus holiday pay, with potential overtime.
- Why this job: Perfect for those seeking a temp job to stay busy until Christmas!
- Qualifications: Must have an Enhanced DBS check dated within the last 3 years.
- Other info: Work Monday to Friday, with flexible hours from 8am to 5pm.
We are supporting a national company on a temporary project focussing on the Waltham Forest area for the next 4-5 weeks – So if you're looking for a temp job to start ASAP and keep you busy with weekly pay until Christmas, maybe longer, get in touch! Before reading on, please note that due to the environment and information you're handling, we are only able to consider those with an Enhanced DBS check they can share and must be dated within the past 3 years – Without this you won't be able to be considered. Specifically, we are looking for people to work as Call Handlers based in an office based within the E4 post code. As part of this project you'll be part of a team focussed on the back office and administration support for this project, with an emphasis on speaking with service users over the phone. On an average day you'd find yourself performing admin/data entry duties, transferring data from physically completed forms and profiles onto a system and please do be aware that typically you could be making/taking anywhere up to around 100 phone calls a day. This role is temping until the end of December at least with weekly pay every Friday at the rate of £12 per hour + holiday pay. Working hours/days of Monday to Friday, 8am to 4pm or 9am to 5pm and overtime is available. Please do note before applying that the below are essential to any application and being able to proceed: An Enhanced DBS check is required! You will …
Call Handler - Temp Project (E4 area) employer: Think Specialist Recruitment
Contact Detail:
Think Specialist Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Call Handler - Temp Project (E4 area)
✨Tip Number 1
Make sure you have your Enhanced DBS check ready and dated within the last 3 years. This is a crucial requirement for this role, and having it prepared will speed up your application process.
✨Tip Number 2
Familiarize yourself with common call handling scenarios and customer service techniques. Being able to demonstrate your communication skills and how you handle calls can set you apart during the selection process.
✨Tip Number 3
Since this role involves a lot of data entry, brush up on your typing skills and accuracy. You might want to practice transferring information quickly and correctly, as this will be a significant part of your daily tasks.
✨Tip Number 4
Be prepared to discuss your availability and flexibility regarding working hours. Since the project is temporary and may require overtime, showing that you can adapt to the needs of the team will make you a more attractive candidate.
We think you need these skills to ace Call Handler - Temp Project (E4 area)
Some tips for your application 🫡
Highlight Relevant Experience: Make sure to emphasize any previous experience in call handling or customer service roles. Mention specific tasks you performed that relate to the job description, such as data entry or managing high call volumes.
DBS Check Confirmation: Clearly state in your application that you possess an Enhanced DBS check dated within the last 3 years. This is a crucial requirement for consideration, so don’t forget to mention it upfront.
Tailor Your CV: Customize your CV to reflect the skills and experiences that align with the role of a Call Handler. Use keywords from the job description to ensure your application stands out to the hiring team.
Express Availability: In your cover letter or application, express your availability to start immediately and your willingness to work the specified hours. Highlight your flexibility regarding overtime, as this can be a plus for the employer.
How to prepare for a job interview at Think Specialist Recruitment
✨Highlight Your Communication Skills
Since the role involves speaking with service users over the phone, it's crucial to demonstrate your strong communication skills. Be prepared to discuss previous experiences where you effectively handled calls or resolved customer inquiries.
✨Show Your Organizational Abilities
As a Call Handler, you'll be performing admin and data entry duties. Share examples of how you've managed multiple tasks efficiently in past roles, emphasizing your attention to detail and ability to stay organized under pressure.
✨Prepare for High Call Volumes
With the expectation of making or taking up to 100 calls a day, it's important to convey your comfort with high call volumes. Discuss any relevant experience you have in fast-paced environments and how you maintain quality service while managing a busy workload.
✨Understand the Importance of the DBS Check
Since an Enhanced DBS check is mandatory for this position, be ready to discuss your understanding of its significance. If you have your DBS check ready, mention it during the interview to show you're prepared and serious about the role.