At a Glance
- Tasks: Manage B2B customer accounts and provide top-notch service in a fast-paced environment.
- Company: Exciting growth-focused company in Stevenage with a vibrant team culture.
- Benefits: Salary up to £28,000, bonuses, and flexible work options.
- Other info: Office-based 4 days a week with great career progression opportunities.
- Why this job: Join a dynamic team and build strong relationships with business customers.
- Qualifications: Experience in B2B customer service and excellent communication skills.
The predicted salary is between 26100 - 31900 £ per year.
Think Specialist Recruitment are delighted to be working with a fantastic company based within the Stevenage area. This company is at an exciting point of growth, and they have an opportunity for a candidate with previous B2B customer service experience to join their expanding team. This position will suit someone who enjoys working with business-based customers, has a great level of customer service, and enjoys working within a fast-paced environment. The suitable candidate must be within a commutable distance to Stevenage as this is based in the office 4 days a week.
Salary: up to £28,000 depending on experience, plus bonus
Working hours: Monday - Friday 8:30am - 5pm with 4 days in and 1 from home
Duties include:
- Working with a portfolio of business-based customers, being the primary point of contact
- Building strong working relationships internally and externally
- Providing a high level of service to customers
- Regular check-ins with allocated customers, reviewing needs and supporting on any queries
- Order administration, supporting customers with their orders
- Working closely with other departments including Sales, Marketing, and Operations
- Working well within a team environment
- Providing administrative support where necessary
The suitable candidate:
- Previous experience within B2B customer service
- Strong communication skills on all levels
- High level of attention to detail
- Organised with the ability to manage a heavy workload
- Great team player
- Local to Stevenage
- Happy to be based within the office 4 days a week
Looking for the next step in your career? Think Specialist Recruitment.
Customer Account Executive in Stevenage employer: Think Specialist Recruitment Careers
Join a well-established company in the Watford area as an IT Service Delivery Manager, where you will thrive in a supportive work culture that values employee development and collaboration. With a competitive salary of £55,000 - £65,000 and the flexibility of hybrid working, you will lead a dedicated team while managing key vendor relationships and driving continuous improvements in IT service delivery. This role offers a unique opportunity to make a meaningful impact within the organisation, ensuring that your contributions are recognised and rewarded.
Contact Details:
Think Specialist Recruitment Careers Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Account Executive in Stevenage
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Think Specialist Recruitment Careers. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Think Specialist Recruitment Careers before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Account Executive in Stevenage
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Think Specialist Recruitment Careers:Your cover letter is your chance to shine! Tell us why you want to work at Think Specialist Recruitment Careers specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Think Specialist Recruitment Careers!
How to prepare for a job interview at Think Specialist Recruitment Careers
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
