Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage customer inquiries and support tickets, ensuring timely resolutions.
- Company: Join a leading digital solutions provider for publishers, enhancing their online presence.
- Benefits: Work in a dynamic environment with opportunities for growth and collaboration.
- Why this job: Perfect for problem solvers who thrive in fast-paced, tech-driven settings.
- Qualifications: Experience in client services or digital support is preferred; familiarity with WordPress and Shopify is a plus.
- Other info: This is a 6-month maternity cover contract based in London.
The predicted salary is between 48000 - 72000 £ per year.
A leading provider of digital solutions to publishers has asked Think Selection to find an experienced Senior Client Services Manager to join their Support Department on a 6-month maternity cover contract, who’s ready for an immediate start.
This is a fantastic opportunity for a client-focused professional to step into a key role, ensuring the smooth delivery of customer support in a fast-moving, tech-driven environment.
Your role will be to:
- Manage customer enquiries via JIRA and ZenDesk, ensuring efficient and timely resolution.
- Oversee support and maintenance tickets, including urgent escalations.
- Build strong client relationships through regular check-ins and service reviews.
- Monitor support trends, identifying opportunities to improve efficiency and customer satisfaction.
- Work collaboratively with Project and Sales teams to enhance services and drive business growth.
- Ensure Shopify, WordPress, and other integrations are updated and running smoothly.
If you enjoy solving problems, building relationships, and working in a fast-paced digital environment, this role could be for you. You’ll need a keen eye for detail, a proactive and customer-focused approach, and the ability to handle multiple tasks.
A background in client services, digital support, or publishing technology will be an advantage, along with confidence using platforms like WordPress, Shopify, HubSpot, or ZenDesk.
This role offers a chance to work with a highly respected digital solutions provider, helping publishers enhance their online presence and streamline their operations.
Based 4 out of 5 days per week in the London offices, this is an exciting contract position for someone looking to make an immediate impact.
Please contact Julia Brown at Think Selection – – for more details.
Seniority level
Associate
Employment type
Contract
Job function
Customer Service
Industries
Technology, Information and Media
#J-18808-Ljbffr
Senior Client Services Manager – 6 month contract employer: Think Selection
Contact Detail:
Think Selection Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Client Services Manager – 6 month contract
✨Tip Number 1
Familiarize yourself with JIRA and ZenDesk, as these are crucial tools for managing customer inquiries. Consider taking a quick online course or watching tutorials to boost your confidence in using these platforms.
✨Tip Number 2
Highlight your experience in building client relationships during interviews. Prepare specific examples of how you've successfully managed client interactions and resolved issues in previous roles.
✨Tip Number 3
Stay updated on the latest trends in digital solutions and publishing technology. This knowledge will not only help you in interviews but also demonstrate your commitment to the industry.
✨Tip Number 4
Network with professionals in the digital support and client services field. Attend relevant events or join online forums to connect with others who can provide insights or even referrals for the position.
We think you need these skills to ace Senior Client Services Manager – 6 month contract
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in client services and digital support. Emphasize your familiarity with platforms like JIRA, ZenDesk, WordPress, and Shopify, as these are crucial for the role.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the position and how your skills align with the job requirements. Mention specific examples of how you've successfully managed customer inquiries and built strong client relationships in the past.
Showcase Problem-Solving Skills: Demonstrate your problem-solving abilities by including examples of how you've resolved customer issues efficiently. Highlight any experience you have in monitoring support trends and implementing improvements.
Highlight Team Collaboration: Since the role involves working closely with Project and Sales teams, mention any previous experiences where you collaborated with different departments to enhance services or drive business growth.
How to prepare for a job interview at Think Selection
✨Showcase Your Client-Focused Approach
Be prepared to discuss specific examples of how you've built strong client relationships in the past. Highlight your proactive communication style and how it has led to successful outcomes.
✨Demonstrate Technical Proficiency
Familiarize yourself with the tools mentioned in the job description, such as JIRA, ZenDesk, Shopify, and WordPress. Be ready to explain how you've used these platforms to manage customer inquiries and support tickets effectively.
✨Highlight Problem-Solving Skills
Prepare to share instances where you've successfully resolved complex customer issues. Emphasize your analytical skills and how you identify trends to improve efficiency and customer satisfaction.
✨Collaborative Mindset
Discuss your experience working with cross-functional teams, particularly in a fast-paced environment. Illustrate how collaboration with Project and Sales teams has driven business growth in your previous roles.
