At a Glance
- Tasks: Be the go-to person for residents during maintenance projects, ensuring smooth communication and support.
- Company: Join a leading maintenance contractor with a focus on social housing.
- Benefits: Earn £19 per hour, enjoy transport provided, and work 39 hours a week.
- Other info: Opportunity to travel across beautiful locations like Bristol, Gloucester, and Bath.
- Why this job: Make a real difference in residents' lives while enhancing your communication and organisational skills.
- Qualifications: Experience in resident liaison roles and strong customer service skills are essential.
Location: Yeovil (covering sites in Bristol, Gloucester & Bath)
Start Date: ASAP
Duration: Ongoing
Rate: £19 per hour (39 hours per week)
I'm working with a large maintenance contractor who are looking to appoint an experienced Resident Liaison Officer to support projects across Bristol, Gloucester, and Bath, with the company's head office based in Yeovil. This role will be key in ensuring residents are kept informed and supported throughout planned maintenance and refurbishment works, helping to maintain excellent customer satisfaction and smooth project delivery. Transport is provided.
The Role:
- Acting as the main point of contact for residents before, during, and after works
- Liaising with tenants to arrange property access, appointments, and surveys
- Keeping residents updated on programme dates, progress, and any changes to scheduled works
- Managing resident queries, concerns, and complaints in a professional manner
- Supporting vulnerable residents and ensuring any additional needs are communicated to site teams
- Working closely with Site Managers, subcontractors, and client representatives to coordinate works
- Carrying out resident visits and welfare checks where required
- Maintaining accurate records of all tenant communications and project updates
- Helping minimise disruption and ensure a positive customer experience throughout the works
Key Requirements:
- Previous experience as a Resident Liaison Officer or Tenant Liaison Officer within social housing, maintenance, or refurbishment projects
- Excellent communication and customer service skills
- Strong organisational and administrative abilities
- Confident dealing with residents, subcontractors, and client teams
- Full UK driving licence and willingness to travel between sites essential (travel provided)
Resident/Tenant Liaison Office in Yeovil employer: Think Recruitment
Join a leading maintenance contractor based in Yeovil, where your role as a Resident Liaison Officer will be pivotal in enhancing resident satisfaction across projects in Bristol, Gloucester, and Bath. With a strong commitment to employee development, a supportive work culture, and the provision of transport for site visits, this company offers a rewarding environment for those looking to make a meaningful impact in social housing.
StudySmarter Expert Advice🤫
We think this is how you could land Resident/Tenant Liaison Office in Yeovil
✨Get Involved Locally
Dive into local volunteer opportunities or social initiatives. This not only beefs up your CV but also connects you with like-minded folks in nonprofits. Plus, it shows your passion for social impact, which is key for getting noticed by Think Recruitment.
✨Tap into Professional Networks
Join networks like the National Council for Voluntary Organisations (NCVO) or local charities to meet professionals in the sector. Attend events and workshops to build relationships and learn about potential openings at organisations like Think Recruitment.
✨Showcase Your Commitment
When prepping for interviews, be ready to speak about your personal connection to social issues. Dive into specific examples of how you’ve contributed to community projects – this will resonate with the mission-driven vibe at Think Recruitment.
✨Utilise Online Platforms
We’re all about making connections, so use platforms like Idealist and CharityJob to hunt for full-time roles. And of course, you should keep an eye on our website for exciting opportunities at Think Recruitment. Apply directly through us to stand out!
We think you need these skills to ace Resident/Tenant Liaison Office in Yeovil
Some tips for your application 🫡
Show Your Passion for the Cause:In the nonprofit sector, it's super important to demonstrate genuine passion for the mission of Think Recruitment. Use your cover letter to showcase any personal experiences or volunteer work that connects you to their social impact initiatives. This emotional connection can really help your application stand out.
Highlight Relevant Experience:When crafting your CV, be sure to include any relevant projects or roles that showcase your skills in social impact. Whether it's community organising, fundraising, or advocacy, highlight what you've done and the difference it's made. Don’t just list tasks; quantify your achievements and the outcomes of your efforts.
Tailor Your Documents to the Role:For a full-time role like Resident/Tenant Liaison Office, ensure your CV and cover letter specifically address the responsibilities outlined in the job description. Use their language to describe your skills and experience, making it easy for the hiring team to see how you fit into their vision.
Emphasise Teamwork and Collaboration:Nonprofits thrive on teamwork, so make sure to emphasise your collaborative experiences. Whether you've worked in a team setting, partnered with community organisations, or facilitated group projects, highlight these experiences in your application. Show them you understand the importance of working alongside diverse individuals to achieve shared goals.
How to prepare for a job interview at Think Recruitment
✨Show Your Passion for Social Change
When we’re prepping for interviews in the nonprofit space, it's vital to demonstrate our genuine passion for social impact. Be ready to discuss not just your skills and experiences but also why you care about the mission of Think Recruitment. Sharing personal stories or insights can really make us stand out.
✨Highlight Project Experience
We should focus on specific projects we've worked on that align with the goals of social impact. Whether that’s a community initiative, volunteering, or a class project, having solid examples that showcase our role and the outcomes will resonate well with the interviewers.
✨Familiarity with Relevant Tools and Practices
Let’s brush up on tools and methodologies commonly used in the nonprofit sector, like project management software or outcome measurement frameworks. Being able to speak fluently about these will show that we’re not just passionate but also knowledgeable and ready to hit the ground running.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that evaluate our problem-solving skills in real-world social issues. Think about how we’d handle challenges in the nonprofit environment and prepare stories that demonstrate our critical thinking and adaptability. Role-playing with a friend could help us feel more confident!
