At a Glance
- Tasks: Lead a team to deliver top-notch housing repairs and maintenance services.
- Company: Join a leading housing provider with a focus on community impact.
- Benefits: Competitive salary, generous leave, health support, and career development.
- Other info: Work from home with travel across beautiful North Worcestershire.
- Why this job: Make a real difference in people's lives through effective housing solutions.
- Qualifications: Experience in housing repairs, strong leadership, and communication skills required.
Think Recruitment is proud to be partnering with a leading housing provider to recruit an experienced Localities Operations Manager to oversee housing repairs and maintenance services across North Worcestershire.
This is an excellent opportunity for an established Operations Manager or a senior Service/Area Manager ready to step into a strategic leadership role, managing responsive repairs, void refurbishments, and planned maintenance programmes across a significant housing portfolio.
The Role
As Localities Operations Manager, you will lead a well-established operational team, ensuring the delivery of safe, efficient, and customer-focused maintenance services. You will play a key role in driving performance, improving customer satisfaction, and embedding a culture of accountability and continuous improvement.
Key Responsibilities
- Lead and develop a team of Area Managers, Schedulers, and Trade Operatives.
- Deliver high-quality responsive repairs, voids, and planned works programmes.
- Ensure services are delivered safely, efficiently, and in line with performance targets.
- Drive customer satisfaction through a right-first-time approach.
- Manage operational budgets and ensure value for money.
- Analyse performance data and implement service improvements.
- Work collaboratively with Housing, Asset Management, Neighbourhood, and Commercial teams.
- Promote a positive culture focused on performance, accountability, and employee engagement.
Requirements
To be considered for this role, you will have:
- Significant experience within housing repairs and maintenance.
- Strong technical knowledge of property maintenance and building compliance.
- Up-to-date understanding of Health & Safety legislation, Decent Homes Standards, and HHSRS.
- Proven leadership experience managing operational teams and driving service improvements.
- Excellent stakeholder management and communication skills.
- HNC/HND in Construction, Building Management, or a related discipline (or working towards).
- CIH Level 4 qualification or equivalent experience is desirable.
- Full UK driving licence and access to a vehicle.
Key Performance Measures
- 95% of repairs and voids completed within target.
- 85% first-time fix rate.
- 95% customer satisfaction.
- Effective management of work in progress.
- Delivery of efficiency, sustainability, and service improvement objectives.
- Strong employee engagement and retention outcomes.
Location
This is a locality-based role covering: Stratford-upon-Avon, Redditch, Bromsgrove, Droitwich Spa, Wyre Forest. The successful candidate will work from home with regular travel throughout the locality and attendance at the Worcester head office as required.
Package
Salary of £62,072 per annum. Up to 28 days annual leave plus bank holidays. Option to buy and sell annual leave. Enhanced family-friendly policies. Health cash plan and wellbeing support. Employee Assistance Programme. Generous pension scheme with employer contributions up to 12%. Ongoing training and career development opportunities. Employee rewards, recognition, and retail discounts.
Repairs Operations Manager in Worcester employer: Think Recruitment
As a leading housing provider in North Worcestershire, we pride ourselves on fostering a supportive and dynamic work environment for our employees. With a strong focus on employee growth, we offer ongoing training and career development opportunities, alongside an attractive benefits package that includes generous annual leave, enhanced family-friendly policies, and a robust pension scheme. Join us to make a meaningful impact in the community while enjoying a culture of accountability and continuous improvement.
StudySmarter Expert Advice🤫
We think this is how you could land Repairs Operations Manager in Worcester
✨Join Construction Networks
Get yourself involved in local construction networks or industry events. They often have job boards, and networking can lead to unadvertised positions. Plus, it’s a great way to meet potential future colleagues!
✨Show Off Your Skills on Site
If you’ve done any hands-on work, whether it's through internships or personal projects, make sure you can showcase it. Consider volunteering for local construction projects or getting involved in community build days; it’s a solid way to demonstrate your skills and build connections.
✨Utilise Construction Job Sites
Don't just rely on the big job boards. Look at niche construction job sites—many companies prioritise these for full-time roles. Apply through these sites, but don’t forget to reach out directly to companies you admire, like Think Recruitment, to express your interest!
✨Tailor Your Application for Full-Time Roles
Make your application stand out by tailoring it specifically for full-time positions. Highlight how your previous projects align with the company's work. At StudySmarter, we encourage you to demonstrate your commitment and long-term interest in the industry when applying for roles like Repairs Operations Manager at Think Recruitment.
We think you need these skills to ace Repairs Operations Manager in Worcester
Some tips for your application 🫡
Showcase Your Relevant Experience:In the construction industry, it's essential to highlight any hands-on experience you have. Whether it’s past projects you've worked on or specific roles you've held, make sure your CV emphasises your practical skills and contributions to construction sites.
Include Certifications and Qualifications:Don’t forget to list any certifications relevant to construction, like CSCS cards or other safety qualifications. These can really set you apart from other candidates and show that you’re serious about health and safety on-site.
Tailor Your Cover Letter to Construction:When writing your cover letter for a construction role, focus on your problem-solving capabilities and teamwork. Construction relies heavily on collaboration, so mention how you’ve worked successfully with others to complete projects on time and within budget.
Adapt Your CV Format to the Field:Ensure your CV is clear and easy to read, with sections dedicated to skills such as project management, technical abilities, and site supervision. Construction roles often require a blend of technical know-how and soft skills, so make sure both are highlighted effectively.
How to prepare for a job interview at Think Recruitment
✨Brush Up on Technical Knowledge
For a construction role, it's crucial we have a solid grasp of industry standards, safety protocols, and specific tools used on-site. Make sure you're familiar with relevant regulations and can talk confidently about them, as these often come up in interviews.
✨Showcase Your Projects
Since this is a full-time position, be ready to discuss any previous construction projects you've worked on. Bring a portfolio or have detailed descriptions that highlight your role, the challenges you faced, and how you overcame them—this’ll show you’re not just book-smart but also practically savvy.
✨Understand the Team Dynamics
Construction is all about teamwork, so prepare to discuss how you interact with different stakeholders like architects, engineers, and contractors. Maybe think of examples from past experiences to illustrate your ability to communicate and collaborate effectively.
✨Prepare for On-the-Spot Problem Solving
Be ready for some practical questions or scenarios where you'll need to demonstrate your problem-solving skills. Interviewers might present you with a hypothetical construction issue to solve, so practice articulating your thought process clearly and logically—this could really set you apart!
